Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 578 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot say enough good things about Chewy!! I had contacted them as I had a prescription that was going to be delivered the next day. My pet who the medicine was for, had passed the previous day and I was reaching out to see if I could return the medication as it was both costly and no longer needed. They have a no return policy on meds but the website said that they may make exceptions. Not only did they completely refund the amount paid but also indicated that I did not have to return the meds and to dispose of them as I saw fit. I was amazed and I did donate the meds to the local shelter. Today, I received fresh cut roses (16) with a vase and a card that read that Chewy was sorry for my loss signed by Kathryn. Unbelievably kind and caring, brought me to tears. Truly a wonderful company. I forgot to mention, that I always find what I need, they contact my vet when I need prescriptions filled and orders arrive quickly and in perfect shape!”

Helpful Report

Posted 3 years ago

“The delivery is the problem. I have placed 2 orders with them in the past few weeks. They were both delivered very late and both boxes were placed in front of my garage doors each time. I was not alerted when the driver came. The orders were very heavy and I wanted them placed inside the front door. I had a heart attack and could not pick them up or hardly move them at all. CS was nice but delivery was unacceptable. Last time I will use them. Finding another company.”

Helpful Report

Posted 3 years ago

“I had just recently lost My Cat, Hely. Hannah from Chewy.com sent me a Beautiful Rose Plant in a Flower Pot. She wrote a little letter letting Me know how sorry She and Chewy were to hear about the loss of My Hely. I have never seen or heard of a person or company that cares so much about their pets and Us pet parents, that they went over and beyond to make me feel special and know that they care just as much as I do. Hannah from Chewy. Showed her love for her job and respect and feelings towards her customers and their pets. I'm really hoping this somehow gets to Hannah from Chewy. I'd like her to know how very special she made me feel, and she showed me the love for her job. Hannah, if you get this. I want to thank you from the bottom of My heart. This proves there are still great people in this world. My family and I thank Hannah from Chewy so much. This was a very special surprise. I will never forget Hannah! Thank you Hannah and Chewy Daisy Wisniewski ❤️”

Helpful Report

Posted 3 years ago

“April 18: Phone Order #1031156216. Customer Service: bright, sunny and helpful. "Order should be received, delivered by FedEx, within 4-5- days." April 21: Email tells me: order has been delivered. (No it hasn't.) April 21: email communique to Chewy... no response. April 22: Phone contact Chewy Customer Service: response is quick and professional... and personable. Product replacement will be sent "today" free of charge. Est 5 days. (A loss of $81.22 from Chewy's bottom line.) Customer rep, seems oblivious to my notation, that FedEx is notorious, here, for just dumping packages alongside our driveway on the county road. April 27: (made certain, complete drive had no snow and gate locked open... no cheap excuses.) PM. check for delivery... and there it is. Not on our porch, but once again, dumped at the gate-post along the county road... soaking wet. Summary: Chewy (other than a little disconnect by rep's) Chewy is A #One with me... but given the crippling situation with FedEx, and their arrogant give a sh**t delivery policy, I'd rather give my business to a PetSmart or some such. Rather than supply the county road-trash losers with free product at Chewy's expense.. Chewy: you've seen the last order from me. FedEx... as usual: bite me.”

Helpful Report

Posted 3 years ago

“I am so impressed with Chewy’s customer service. I had an incorrect item in my delivery today snd in less than 5 minutes of my report of problem I received message replacement was in its way!”

Helpful Report

Posted 3 years ago

“Canceled mypillow. Cancel culture business.”

Helpful Report

Posted 3 years ago

“Chewy always answers the phone immediately with a pleasant, knowledgeable helpful voice! When I purchased 2 cat litter box systems that did not work out for my cats they refunded my money and requested that I donate them to my local shelter,which I did. When my mom passed in December and then I had to put her cat to sleep because she was very ill and just waited for Mom to pass, chewy sent me a condolence card and a beautiful bouquet of fresh flowers! Every order from chewy comes within two days! Their prices can't be beat and deliver right to my door! I wouldn't go anywhere else for my pet supplies, food & medication!”

Helpful Report

Posted 3 years ago

“My Flower... I wish I had realized, that Chewy not only sells pet food, pet toys and supplies,... but also has a pharmacy to quickly fill all our beloved pet's prescriptions. Chewy has always shipped all mine and my family's orders at the moment I placed the order, while still on the phone! and they were received within a day.... Early last week I needed to order medications for my very sick little dog...My Vet had given me another company to place the order with...although ordered rush mail, it came a full week later...I didn't know that Chewy delivered medications as well....my dearest, sweetest, best little buddy of 9 years passed away at the end of that week...My calls to that company, found the prescription was going to be delayed... no email or phone calls were made earlier to let me know...CHEWY would NEVER have let that happen...Chewy is extremely personal and I can promise you most sincerely, they care about your pet... I called Chewy to cancel my auto-ship for my little girl and expressed my reasoning. Chewy was so sensitive to my loss, so kind and extremely caring. Before our call finished, they told me that my CC would be refunded for the entire amount of my little girl's last order, that it need not be shipped back, and yes, I could donate it to a local shelter....I thought how incredibly nice that was of them!,... but then two days later, I was to come home from work, to a delivery of the very prettiest, fresh flower arrangement, in a lovely glass vase... Sweet flowers of pinks, red and white with lovely greenery... Attached was the most loving, and thoughtful sentiment from Chewy... I couldn't help crying...the thoughtfulness and sentiment meant so much to me.....I was beyond grateful....and thought ,how someone that didn't know me, could understand how I was grieving. It told me they understood that our pets are our family... that they have a special place in our hearts that can't be filled or replaced... that the memories we have with them are cherished forever..., and that we grieve in much the same way as human loss..... they understand our pets and their unconditional love for us...that they bring us laughter and love, and comfort us when we are not well, or at our saddest times.. As I spoke on the phone to give thanks,...I knew this all to be true...the people that own, and work for this company, not only care about you, their customer,... but also strive to give your pet, the best variety of options, to keep them healthy and happy,... because they love and understand them...”

Helpful Report

Posted 3 years ago

“The pharmacy charged me for autoship and did not send the product. CHEWY SUCKS. NEVER AGAIN!!!”

Helpful Report

Posted 3 years ago

“I have read several reviews listed and would like to share mine experience with Chewy. Even when trying to find a treat for my dog and she did not like it I was able to return, but, Chewy went above and beyond any customer service I have had with any company. My dear Dia passed away Easter, 4-4-21. I needed to contact them to cancel my autoships. I received 2 sympathy emails and they not only cancelled my autoships they credited my account for the syringes I had just received (my baby was diabetic) and told me to donate them to an animal shelter. Then, on Tuesday a beautiful fresh flower bouquet arrived!!! Not some cheap mail order flowers, straight from a local flower shop.. Oh, how I cried. I have no words for the gratitude I felt. It has been very hard dealing with the loss and Chewy help me fill the pain in my heart.”

Helpful Report

Posted 3 years ago

“I Love Chewy.com!!! And, so do my pets. They know when Chewy has arrived & eager to help me open the boxes. Chewy.com makes my life so much easier, save money on Excellent Food that I could not afford at a pet store, fast delivery, professional & excellent customer service, large variety to choose from, from food, toys, dog beds, cat trees & so much more. Bottom Line, Chewy Is The Best!!!!! Been with them approximately 2 years.”

Helpful Report

Posted 3 years ago

“I want to thank "everyone" at Chewy for the great customer service and for always being so helpful in ordering my cat food. I have two almost 19 year old cats with stage lll kidney disease. I have had to try different veternarian cat food. Chewy has made the whole process easier. Their return and refund policies are great, never a problem. Also, their customer service is caring and compassionate and everything gets delivered quickly, which is a big deal when your cats will not eat. It is sometimes sad to deal with, but Chewy and their customer service has made the process easier, even got veternarian approval quicklly. I have tried many different kinds , they finally eat...somewhat...the UR. Cats with kidney disease need a lot of help, appetite stimulants etc. to get them to eat. I get my probiotics, nutrical vitamins and more at Chewy, their prices cannot be beat either. Thank you and God bless you all at Chewy. Diana”

Helpful Report

Posted 3 years ago

“I have been a Chewy customer for many years now. My little dog needed to be on a special diet and the auto shipment through Chewy made it easy. They always provided excellent customer service and when my 14 yr old dog passed away last week, they sent me a lovely note and bouquet. Such a thoughtful gesture from such a large company. It was so appreciated.”

Helpful Report

Posted 3 years ago

“my dogs meds are due on 2-2-23 just got a e-mail from them today at 6:39 am saying that they need a new script today is 2-30-21 the want a paper script mailed to them even if i was to get a script from the vet and mail it to chewy no way in hell they would get it in time and no way in hell they would ship it out and i would have it in time i have been getting the same meds from chewy for 4 years”

Helpful Report

Posted 3 years ago

“I have been a chewy customer for a few years now. If I ever have a problem they are always eager to help. They are very generous and I feel really care about your pets. I love they're customer service. Sometimes I may have to get something elsewhere but with chewy they take that extra mile to make me happy.”

Helpful Report

Posted 3 years ago

“Steven was very helpful to me, when I called Chewy this evening. I had a few issues, with my online order. Steven was very helpful, courteous, polite & very efficient getting all my issues resolved with ease. Steven is an asset to Chewy.”

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Posted 3 years ago

“What can I say about Chewy nonthing but praises , my very first order a package was damaged and they shipped out a new one immediately , then the rest of my packages were said to be lost by fedex , so I contacted then and they sent out new ones , I Got all of them Thank you So much for helping with the problems that arose .”

Helpful Report

Posted 3 years ago

“I have been a customer of Chewy’s for several years and had auto shipments. My beloved puppy of 12 1/2 years crossed the rainbow bridge 2/22. I have bean very heartbroken. Chewy canceled my auto shipment and refunded me for my last shipment. Today I received beautiful flowers and a heartfelt card from Chewy. Chewy acknowledged the loss of my dear puppy of 12 1/2 years. That was very thoughtful. What a great company..”

Helpful Report

Posted 3 years ago

“Can't get medicine for my dog. Three times my dog is on heart medicine and chewy can't get me the medicine to me. They send emails they are going to cancel my order if the don't get a prescription and they have on fill. Meanwhile my dog run out of medicine and we get to listen to him cough angel them seizures.”

Helpful Report

Posted 3 years ago

“Wanted a Mr. Pillow dog bed and they quit having them because of cancel culture therefore which was once a great online store for pets it is now picking and choosing who they purchase from. Wanted a dog bed made in the U.S.A which was made by Mr. Pillow. The dog beds are great.”

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Posted 3 years ago

Chewy.com is rated 3.7 based on 578 reviews