Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 578 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very caring company. Very convenient and the prices are pretty good. I use them very often and they have pretty much anything you need for your furbabies.”

Helpful Report

Posted 6 years ago

“I love having my dogs' food delivered on auto ship. Great customer service when I needed help with adding items to my auto ship.”

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Posted 6 years ago

“they are very good at getting your order to you in a timely fashion.”

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Posted 6 years ago

“what makes my fur babies happy thrills me. my dogs are family and chewy.com keeps me supplied. always fresh products at a really good price. their customer service is excellent and fast.”

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Posted 6 years ago

“Very easy to find the products I want and the prices are comparable to other stores and a lot of times they are priced less than stores. Free shipping if order is over $49 and delivery is in 2 days. They carry many different items for pets from food to toys to beds and much more.”

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Posted 6 years ago

“Incredible service!!!!! 2-day delivery of heavy cat litter, food etc. No more dragging from WallyWorld!!”

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Posted 6 years ago

“Excellent customer service, awesome prices... I am a repeat customer for sure....”

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Posted 6 years ago

“I ordered dog vests and dog sweaters in two sizes. They arrived in two days. When I called to make the return, I was credited my returns, no problem. And as it was toward the end of the season, the customer service rep said I should give the returns to dog shelters. I gave them to two adoption agencies. They were much appreciated.”

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Posted 6 years ago

“Great customer service and lots of best brands to choose. Personal touch company!”

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Posted 6 years ago

“I love that they send an email before your order ships so I can make any changes/additions. They truly care about our furry friends.”

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Posted 6 years ago

“Excellent service and fast shipping!!”

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Posted 6 years ago

“The prices are great. This is THE place to order prescription diets for your pets. Much cheaper than buying from your vet. They beat other large pet based web stores and they're usually comparable to Amazon.”

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Posted 6 years ago

“They ship immediately. Well packed. Love the home delivery. They have everything you want for a dog or cat, food, toys treats you name it and the food I buy for cats they have all brands and types. Makes shopping so easy and you get your order correct and on time.”

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Posted 6 years ago

“Chewy has the best customer service of any online retailer from which I purchase. Their products are very good quality and time from placing the order to delivery is amazingly fast. My dog and 3 cats love everything that comes from Chewys and so do I!!”

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Posted 7 years ago

“Always excellent customer service, super fast shipping on everything I buy, and a huge selection with low prices. Chewy makes my life as a pet parent to six cats and a dog much easier. Thanks, Chewy!”

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Posted 7 years ago

“Love love them. Am bummed though that they will not be carry FROMM dog food any more. the service is excellent, orders arrive within 48 hours. no problem with returns etc.”

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Posted 7 years ago

“I rescued a Morkie that was 5 yrs. old. She has now turned 6 and loves BlueBuffalo canned dog food. I purchased one case of this dog food from another web site and paid the same amount as I paid Chewey.com for TWO cases of the same dog food. If that's not good, I don't know what is. Delivery was within 2 days and I had the option of doing auto-ship which means I don't have to remember to order, the dog food will be on the way when I need it. I think this is great!!!”

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Posted 7 years ago

“Chewy has affordable pet food and products with a great selection. I also enjoy the auto ship so I can get the things that I need regularly. However, sometimes my products come damaged.”

Helpful Report

Posted 7 years ago

Chewy.com is rated 3.7 based on 578 reviews