Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 577 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 27th October 2024

Anonymous // 01/01/2019

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“I have been with Chewy.com for ten years and I have never been disappointed in their excellent customer service, delivery service, and competitive prices. I highly recommend Chewy.”

Helpful Report

Posted 11 months ago

“Poor delivery of items, cust.serv at chewy was no help, did not bother to contact fed ex for me and told ME to contact them!!! I will never use chewy again, I can get what I need at Walmart for the same price”

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Posted 11 months ago

“I’m shopping for Black Friday sales and I noticed that chewy had a new customer sign up for free shipping so I signed up but it didn’t give me free shipping and then they sent an email saying that I had to call them so I called them and they wanted to confirm that I had made the order so I answered questions and then they said I was getting another call from the customer service department so I’m just annoyed aF ( what a hassle and they said no free shipping ( so false advertising for free shipping ) WTF.”

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Posted 11 months ago

“Bate and switch! Comparing prices on Amazon and chewy for my cats very expensive cat food. Signed in to chewy they offered 50% off on AutoShip for the food. Of course I ordered the food through chewy. I get an email saying I need to call to verify my payment information I called I verified it. The next day my order still sitting there not shipped. I sent another email. Why is it not shipped? They say please call us. This is now two days, I call, I’m told that the problem is I’m not eligible for the 50% off…they will ship it out at a higher price which is higher now than Amazon. I told the girl you offered the 50% off I didn’t ask for it. I had no coupon for it. It was just there on my account , she said sorry basically that’s too bad do you want me to redo the order at a higher price? Of course I said no I will order it through Amazon. I had ordered from them before, I had no idea why they offered me the 50% off on the first autoship but if it’s a glitch then they need to fix it and honor the price. The very least they could have done was tell me when I called the first time instead of waiting 2 days.”

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Posted 11 months ago

“This company goes above and beyond. Aside from everyone being very polite. A real person is available to talk to any time of the day and they do whatever they need to make sure your animal is happy. My cat recently passed and I wanted to return an order that I placed a few weeks before. Not only was the return easy, but I received a next day sue package at my door step with a dozen roses in a vase for the loss of my cat.. This is really a special company. I couldn’t believe it.. Thank you so so much Chewy!”

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Posted 1 year ago

“Fast delivery for my special needs dog, and they honor prices from other retailers I don’t like as much because I prefer the way Chewy operates.”

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Posted 1 year ago

“I want the world to know that Chewy.com is the best company on earth! More than once, customer service has saved me from making mistakes by handling changes instantly over the phone. So, today I told Victoria that my husband had moved out and now had the cat, so I needed to switch Lily's food auto-ship to him. He doesn't have his own account and her food is by prescription, so I didn't know how to set that all up. She got everything straightened out and said I would be getting a big fuzzy discount. I paused, then asked if that was just because she was a nice person. She said that was the least she could do with all I was dealing with (!). She could relate to me since she had to run out of Boston and move to Texas to get away from her ex. At the end of our conversation, I told her that I hoped her life had improved since her move and she said "Oh, yes. I have been here for two years now and met a wonderful man." Isn't that amazing? and kind and caring? Chewy finds these wonderful people that make contacting them a pleasure.”

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Posted 1 year ago

“I spoke with a rep from Chewy on Nov 7 placing an order for my grandkitties Christmas. During our conversation I mentioned we lost our beloved dog Teddy back in 2021 from a sudden illness. Well. On Nov 8 I received a beautiful bouquet of flowers from Chewy just to say they were thinking of us and the loss of our Teddy. WOW how special is that. Thank you so much. 💓”

Helpful Report

Posted 1 year ago

“i had to cancel the autoship because of my dog's passing.The 2 ladies I talked to were very compassionate and very much appreciated.”

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Posted 1 year ago

“I've been a loyal Chewy customer for years and just realized I never wrote a review. The very first time I got an order from them I was concerned because the kitty litter came opened (you could tell it was an issue with the litter company's packaging, but either way it arrived broken open and made a mess in the Chewy box). I was set for a fight to get a refund or replacement but it was no big deal. Over the years there have been occasional issues where something arrives damaged (between our pets, our fosters and what I buy to donate I sometimes have had huge orders) and it's always been so easy to fix. They always recommend taking anything worth saving to a shelter instead of returning, which has reportedly helped a lot of shelters nation-wide. I know they do a lot of great PR with folks too (the portraits, the flowers after a pet dies, etc) which I think is really sweet too. What really sealed it for me that they are great is that I got an email recently about Chewy giftcards I'd earned through sales but had forgotten about...for several years! They emailed me to let me know I had a giftcard balance of $80 from 3 different orders. I have autoships with them and they didn't HAVE to do that, I'd still be ordering supplies and prescriptions from them every month. But they just saved me $80 that I'd legitimately forgotten about, and I think that's great. Our family loves Chewy!”

Helpful Report

Posted 1 year ago

“Disappointing during a time of heartbreak - Zero Stars more appropriate!! I’ve used Chewy for years, since my rescue dog, Oliver needed to be on a prescription diet. Chewy became my source for everything dog related, and even more so when we added a puppy to our family. Oliver was diagnosed with congestive heart failure last year and needed to be on quite a bit of medication, hundreds of dollars a month, all purchased through Chewy. On August 19, 2023, my sweet Oliver passed away, 3 months shy of his 15th birthday and after 14.5 years of devoted companionship. Our hearts were, and still are, broken. I called Chewy the next day to notify them, through my tears, of his death and to cancel all of his medications, etc. Anyone l know that has used Chewy and lost a pet has really appreciated that Chewy will send flowers or something to the home. Well, l guess Oliver and l aren’t good enough for Chewy because they couldn’t be bothered to send us anything. Funny thing is, in his last days, Oliver wasn’t interested in eating and l kept trying different foods to entice him, so l tried Farmer’s Dog. I only placed one order with Farmer’s Dog before Oliver passed, and when l notified them to stop additional food from coming, they sent me a plant and a condolence card. After only one order! And from Chewy? Not even a condolence email or card! 5 stars for Farmer’s Dog, ZERO STARS FOR CHEWY. So disappointed and spoiling my other pup from anywhere BUT Chewy.”

Chewy.com 1 star review on 28th October 2023

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Posted 1 year ago

“I’ve been a customer for years and have always used auto ship. For the first time something was missing from my order. I contacted Chewy. Within minutes I had an email telling me that the missing items would ship immediately. Chewy has the fastest customer service anywhere.”

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Posted 1 year ago

“Chewy not only offers the best prices, processes and ships quickly, but they back up their products. We recently received a shipment of insulin that had been reasonably well packed but had been on the delivery truck too long. (We're in Arizona). Temperature of the insulin exceeded the safety margins for that product. One phone call to the Chewy Pharmacy...and a replacement has been sent...with no charge...not even for shipping. Thank You Chewy.”

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Posted 1 year ago

“Chewy’s reputation as a business model precedes itself. If a wrong item is ordered, Typically they request that you donate the item to a shelter or rescue- and refund your money. My kitty passed this weekend, and I did a customer chat to ask how I could return an auto shipment of prescription food since it was no longer needed. They refunded the charge- canceled the order - and sent us a dozen yellow roses in Jackson’s memory . How kind is that ?”

Chewy.com 5 star review on 11th October 2023

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Posted 1 year ago

“I Thank you Chewy for always great fast service. Love dealing with them. The staff is always knowledgeable & sweet. Their prices are very good. 😊”

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Posted 1 year ago

“I placed an order on September 1, 2023. My card was doubled charged on the 2nd and the 3rd, after the pending hold fell off on the 1st. I've provided proof that it is an actual debit from my account, yet, I still get the same scripted generic response from the accounting department. "When a pending hold is placed it usually falls off within 24 ti 48 hours after the actual charge. We're a month past as I said and everyone I speak to refuses to acknowledge I provided proof of an ACTUAL DEBIT. They are very unprofessional and unconcerned with their mistakes and taking my money.”

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Posted 1 year ago

“So disappointed with Chewy right now 😡We have been loyal customers for years… dog food on Autoship, plus various other items for our 3 household pets. Not to mention purchasing gifts for extended family & friends over the years. But yesterday I ordered $130.00 worth of items during their FALL promotion, expecting to receive a $30 e-gift card and DID NOT receive it. After calling Customer Service, one representative told me it was because one item in my cart did not qualify even though I spent over $100.00 without that item! That doesn’t make sense. After talking to a 2nd representative, I was told “Yes, that promotion was very confusing to a lot of customers “. Come on Chewy… you used to be better than this. Why so shady?? I’m looking elsewhere. The delivery of our Autoship was always a terrible experience anyway. States right on our address lable to leave the package on our front porch ( OUT OF THE WEATHER). Nope… several times it was dropped at the end of our driveway, or right in front of our garage door in the path of our car coming or going from inside the garage. And I lost count how many times the food got wet from rain! I called so many times plus created a Fedex account to again place a note to PLEASE place on our front porch. It’s just tiring & such a let down.”

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Posted 1 year ago

“I LOVE chewy.com and they make my life so much easier! The only complaint I have is that I didn't start using them sooner. I have no clue why anyone wouldn't shop for their pets here. The prices are better than I find at local retailers, the selections are better and they are shipped to your door both quickly and free! This is a win/win situation for both myself and my vast array of pets. Thanks Chewy!”

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Posted 1 year ago

“I lost my dog and had to cancel autoship meds, Nicole gave her condolences, canceled, removed dog, but the most outstanding compassionate act was they sent me flowers.”

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Posted 1 year ago

“My orders with chewy have that or I should say cost me around $400 every month. This month however I was short on my order and I was told that they couldn't do anything until they waited on FedEx to investigate as to why I did not receive part of my order. Part of my order was delivered 2 days ago and now they're making me wait till they get through with an investigation with FedEx they refuse to refund me reorder or anything else they said it could take up to 78 hours. I have talked to the manager and and of course they are not the easiest people to talk to if you don't get a good representative when you call then you are hurting. They will not work with you and they sometimes are rude. Those Representatives should not even be working with the public that is my view on that. I have been a loyal chewy customer for about 10 years but for them to tell me I have to wait to get the rest of my order or a refund and actually there is no limit they just said until they do a investigation with FedEx which to me is not fair for the customer. In fact chewy used to take care of the customer but like I said not now not what I'm going to hear when it is it is so unfair and rude that I will not be ordering from them again I will put my order in with someone that's going to appreciate my business. The original representative I talked to about this as I said was rude and just didn't care about the customer”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 577 reviews