Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 585 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 8th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy refused to accept a return on an expensive prescription mistakenly ordered. Now my cat suffers becsue of this. I spent hundreds.”

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Posted 11 months ago

“Absolutely terrible. This is my worst online shopping experience ever. I purchased an item with 12 month full refund warranty. It broke after 8 months so I sent it back. They never refunded me. I called customer service many times and they were not helpful. So I ended up losing the item since I sent it back AND I didn’t get my money back!! Robbery!”

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Posted 11 months ago

“I have been a loyal customer of Chewy for years now. They are amazing! I have had two times when I needed to return an item--either I bought something that was the wrong size or I bought the wrong food, and both times they refunded me immediately. I didn't even need to return either item! They let me just donate the item (or keep it) and they refunded me anyway! Their customer service is impeccable and I have never, ever, experienced a company so devoted to pets AS WELL AS their customers. I never go on line to leave a review. But, in this case, they deserve my efforts.”

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Posted 11 months ago

“Chewy deserves a negative review. I ordered dogs bones for my dogs. When I received them they had mold on them. I’ve gotten orders that items were half full and one the cat litter didn’t have a cap and the litter was spilled. Just recently I ordered two e-gift cards that were never sent (ruining Christmas) but they did charge my credit card!! Greedy company. Prices aren’t that great either, can do better locally. Worthless”

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Posted 11 months ago

“The best customer service around!”

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Posted 11 months ago

“WOW!! We are beyond happy with Chewy, from the great prices, fast next day (in our case) delivery, to the best customer service we have received from almost any company. To add to that, the sensitivity when we wanted to return a product due to our pet passing, not only did they provide a credit, they deliveted the most beautiful and unexpected 'in sympathy' flower delivery to our front door!! We cannot say enough good things about this company. Do yourself a favor and use them! Thank you again Chewy!!!”

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Posted 11 months ago

“I only ordered from Chewy once. Unfortunately what I ordered I could no longer use. My Gracie passed away. I contacted Chewy. They not only refunded my money but sent me flowers for my loss. What an amazing company!!”

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Posted 1 year ago

“Dec. 7th I needed to order one item I forgot and new Visa card hadn't arrived. CHEWY worked with me -knew it was important to me. - the item arrived the next day, What company does that. Dealt with them for. y e a r s Bought three pet strollers from them in the past among many other pet products and their excellent helpfulness and great products is still right up there. Absolutely love dealing with with this company - and ZAK is happy I'm dealing with - them too - he is going to have a great Christmas”

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Posted 1 year ago

“If I could give this company 0 reviews I would in a second! I have never been so insulted and humiliated in my entire life as they made me feel today. I placed an order and received an email saying I needed to call to confirm my order before it shipped out because of a coupon that was already in use. However, this was a site wide coupon and not a coupon that was assigned to me. Great, I called and even the rep was confused. She said she would forward this to higher ops and I would get an email once it was resolved. The next day another email saying I needed more information to complete my order. I called and the rep asked me for my phone number so they could confirm my order... Okay, I did that, and then they asked me to provide the name of the product, description, and color if applicable. I laughed because, honestly, I thought it was a joke. and said, "This is ridiculous." He continued by saying that I needed to give the most correct information if I wanted the items shipped and that this was not a joking matter. I requested to be transferred to someone else at this point since I felt like the individual had an attitude towards me. As I was on hold, I told my husband as he was passing by, "are you F**ng kidding me" This person on the other line has the nerve to come back and say "did you just use profanity?" I said Yes, I'm in my home and speaking to someone else. " I mean, I can't speak to anyone else while I'm on hold! the "supervisor" named Carol then proceeded to accuse me of creating multiple accounts to get a discount. At this point, I was already aggrevated and said you know what? cancel this order and close the account. I have never felt more humiliated in my life as I did then, and all for what?! For saving an extra buck? Well, Chewy just lost me as a customer, and I will continue to let my family and friends know about this.”

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Posted 1 year ago

“I have been with Chewy.com for ten years and I have never been disappointed in their excellent customer service, delivery service, and competitive prices. I highly recommend Chewy.”

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Posted 1 year ago

“Poor delivery of items, cust.serv at chewy was no help, did not bother to contact fed ex for me and told ME to contact them!!! I will never use chewy again, I can get what I need at Walmart for the same price”

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Posted 1 year ago

“I’m shopping for Black Friday sales and I noticed that chewy had a new customer sign up for free shipping so I signed up but it didn’t give me free shipping and then they sent an email saying that I had to call them so I called them and they wanted to confirm that I had made the order so I answered questions and then they said I was getting another call from the customer service department so I’m just annoyed aF ( what a hassle and they said no free shipping ( so false advertising for free shipping ) WTF.”

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Posted 1 year ago

“Bate and switch! Comparing prices on Amazon and chewy for my cats very expensive cat food. Signed in to chewy they offered 50% off on AutoShip for the food. Of course I ordered the food through chewy. I get an email saying I need to call to verify my payment information I called I verified it. The next day my order still sitting there not shipped. I sent another email. Why is it not shipped? They say please call us. This is now two days, I call, I’m told that the problem is I’m not eligible for the 50% off…they will ship it out at a higher price which is higher now than Amazon. I told the girl you offered the 50% off I didn’t ask for it. I had no coupon for it. It was just there on my account , she said sorry basically that’s too bad do you want me to redo the order at a higher price? Of course I said no I will order it through Amazon. I had ordered from them before, I had no idea why they offered me the 50% off on the first autoship but if it’s a glitch then they need to fix it and honor the price. The very least they could have done was tell me when I called the first time instead of waiting 2 days.”

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Posted 1 year ago

“This company goes above and beyond. Aside from everyone being very polite. A real person is available to talk to any time of the day and they do whatever they need to make sure your animal is happy. My cat recently passed and I wanted to return an order that I placed a few weeks before. Not only was the return easy, but I received a next day sue package at my door step with a dozen roses in a vase for the loss of my cat.. This is really a special company. I couldn’t believe it.. Thank you so so much Chewy!”

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Posted 1 year ago

“Fast delivery for my special needs dog, and they honor prices from other retailers I don’t like as much because I prefer the way Chewy operates.”

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Posted 1 year ago

“I want the world to know that Chewy.com is the best company on earth! More than once, customer service has saved me from making mistakes by handling changes instantly over the phone. So, today I told Victoria that my husband had moved out and now had the cat, so I needed to switch Lily's food auto-ship to him. He doesn't have his own account and her food is by prescription, so I didn't know how to set that all up. She got everything straightened out and said I would be getting a big fuzzy discount. I paused, then asked if that was just because she was a nice person. She said that was the least she could do with all I was dealing with (!). She could relate to me since she had to run out of Boston and move to Texas to get away from her ex. At the end of our conversation, I told her that I hoped her life had improved since her move and she said "Oh, yes. I have been here for two years now and met a wonderful man." Isn't that amazing? and kind and caring? Chewy finds these wonderful people that make contacting them a pleasure.”

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Posted 1 year ago

“I spoke with a rep from Chewy on Nov 7 placing an order for my grandkitties Christmas. During our conversation I mentioned we lost our beloved dog Teddy back in 2021 from a sudden illness. Well. On Nov 8 I received a beautiful bouquet of flowers from Chewy just to say they were thinking of us and the loss of our Teddy. WOW how special is that. Thank you so much. 💓”

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Posted 1 year ago

“i had to cancel the autoship because of my dog's passing.The 2 ladies I talked to were very compassionate and very much appreciated.”

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Posted 1 year ago

“I've been a loyal Chewy customer for years and just realized I never wrote a review. The very first time I got an order from them I was concerned because the kitty litter came opened (you could tell it was an issue with the litter company's packaging, but either way it arrived broken open and made a mess in the Chewy box). I was set for a fight to get a refund or replacement but it was no big deal. Over the years there have been occasional issues where something arrives damaged (between our pets, our fosters and what I buy to donate I sometimes have had huge orders) and it's always been so easy to fix. They always recommend taking anything worth saving to a shelter instead of returning, which has reportedly helped a lot of shelters nation-wide. I know they do a lot of great PR with folks too (the portraits, the flowers after a pet dies, etc) which I think is really sweet too. What really sealed it for me that they are great is that I got an email recently about Chewy giftcards I'd earned through sales but had forgotten about...for several years! They emailed me to let me know I had a giftcard balance of $80 from 3 different orders. I have autoships with them and they didn't HAVE to do that, I'd still be ordering supplies and prescriptions from them every month. But they just saved me $80 that I'd legitimately forgotten about, and I think that's great. Our family loves Chewy!”

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Posted 1 year ago

“Disappointing during a time of heartbreak - Zero Stars more appropriate!! I’ve used Chewy for years, since my rescue dog, Oliver needed to be on a prescription diet. Chewy became my source for everything dog related, and even more so when we added a puppy to our family. Oliver was diagnosed with congestive heart failure last year and needed to be on quite a bit of medication, hundreds of dollars a month, all purchased through Chewy. On August 19, 2023, my sweet Oliver passed away, 3 months shy of his 15th birthday and after 14.5 years of devoted companionship. Our hearts were, and still are, broken. I called Chewy the next day to notify them, through my tears, of his death and to cancel all of his medications, etc. Anyone l know that has used Chewy and lost a pet has really appreciated that Chewy will send flowers or something to the home. Well, l guess Oliver and l aren’t good enough for Chewy because they couldn’t be bothered to send us anything. Funny thing is, in his last days, Oliver wasn’t interested in eating and l kept trying different foods to entice him, so l tried Farmer’s Dog. I only placed one order with Farmer’s Dog before Oliver passed, and when l notified them to stop additional food from coming, they sent me a plant and a condolence card. After only one order! And from Chewy? Not even a condolence email or card! 5 stars for Farmer’s Dog, ZERO STARS FOR CHEWY. So disappointed and spoiling my other pup from anywhere BUT Chewy.”

Chewy.com 1 star review on 28th October 2023

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Posted 1 year ago

Chewy.com is rated 3.7 based on 585 reviews