Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 639 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from Chewy for years(have an auto refill) I always call to place orders for flea&tick and hip & joint meds I marvel at the caliber of people answering phones courteous,friendly & professional today I called to place a $70 order and was shocked the man didn't sound like he worked for Chewy rude, condescending and unfriendly where did Chewy find him?”

Helpful Report

Posted 1 month ago

“Chewy is awesome my only complaint with chewy is the shipping company Fedex I have been waiting on my dog food for a week now and still have not received it because Fedex is too lazy to bring in it in a little bit of snow. But if it was UPS it would have been here they work and delivery to make sure people and their fur babies have their packages. Chewy please switch to UPS”

Helpful Report

Posted 3 months ago

“In a world where I’m convinced customer service is DEAD, Chewy renews my faith in the world. Very pleasant people on the phone. I needed to switch up my auto-ship orders so they didn’t come staggered anymore. Super accommodating, no hassle, easy transaction. She even asked how I was feeling and if I was having a nice day. Thank you. It’s really refreshing. It only took a few minutes to fix things. I love service with a smile. It used to be the norm. 🤷‍♀️”

Helpful Report

Posted 1 year ago

“Chewy.com is a pet owner's dream come true. This online store offers a vast selection of top-quality products for pets, from food to toys. Their customer service is exceptional, with friendly and knowledgeable representatives always ready to help. Shopping on Chewy.com is convenient, thanks to their user-friendly website and fast shipping. Additionally, Chewy.com's dedication to animal welfare sets them apart, as they actively support shelters and rescue organizations. Overall, Chewy.com is a must-visit for pet owners seeking a hassle-free and compassionate shopping experience.”

Chewy.com 4 star review on 15th July 2023

Helpful Report

Posted 1 year ago

“Chewy has been a life saver for me in terms of timing of shipment for food and meds for my dog with cancer. super fast delivery. I only wish that that Chewy could reduce their carbon footprint and find a better way to package the goods they ship. Massive cardboard and paper in each delivery. Something to consider.”

Helpful Report

Posted 2 years ago

“Great selection and customer service. However, every shipment is damaged. We have received damaged and leaking dog and cat food cats from over packed boxes. Their shippers are careless and boxes are left in the open and often torn open. Otherwise, I love shopping their site.”

Helpful Report

Posted 3 years ago

“Fast, fast, fast shipping! Ordered 120 cans of cat food. Unfortunately about 15 cans were VERY dented. Threw out a few cans because substantial dents on top of can where seal is located. Didn't want to take a chance. Competitive pricing and I signed up for autoship. Will see how next order comes in.”

Helpful Report

Posted 5 years ago

Chewy.com is rated 3.7 based on 639 reviews