Chi Chi London Reviews

Name: Chi Chi London
Rating: 1.20

1.2 Rating 229 Reviews

4 %

of reviewers recommend Chi Chi London

Company Reviews

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Metrics

1.2

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Chi Chi London 1 star review on 14th March 2023

Sally Love

Chi Chi London 1 star review on 14th January 2023

Jeanette Holland

Chi Chi London 1 star review on 30th July 2022

Lynn

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“28 days ago I returned still no refund.”

Helpful Report

Posted 1 year ago

“Beautiful dresses, however the bridesmaids tried them on and said the material was itchy around their backs, I returned these and from the day they received them back it’s taken 45 days to receive the refund into my account which I think is disgraceful! Customer services not very helpful.”

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Posted 1 year ago

“My experience has been dreadful. I returned my item as it wasn't good quality. This was received back at Chi Chi London on the 5th April. I have still not had a refund back. Please don't buy from this company.”

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Posted 1 year ago

“I do not recommend!!!!! I waiting for a refund 1.5 months!!!! It is a joke :(”

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Posted 1 year ago

“I’ve been waiting well over a month for a refund and can’t get hold of anyone. I’ve emailed twice and been given a generic response so I emailed saying I want more information not just the generic response and got no reply. £200 of dresses as I ordered a few to try, and no refund :(”

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Posted 1 year ago

“I sent a dress back,nice dress but just didn’t suit me! I had to wait 35 days for a refund!!!! Absolutely ridiculous!😡 there’s no technical reason why a refund should take that long!! Looking at a lot of other people’s experiences, they keep doing this! I wish I had looked at reviews PRIOR to ordering… AND I’m £8 out of pocket for the postage costs!!. A company shouldn’t be allowed to behave in this way! Absolutely diabolical. I’ll never shop there again😡, rather short sighted of them though, as obviously they’ll lose a lot of custom once people become wise to their wrong doings!! AVOID IF YOU DON’T WANT HASSLE!!!!!”

Helpful Report

Posted 1 year ago

“I would have given them zero, they took my money and didn’t refund me back, and when I made a dispute through bank they rejected it, fraud!!!!”

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Posted 1 year ago

“Dreadful service, a refund will take at least 6 weeks and several emails before it is issued, then charged £8.00 for the privilege. No telephone customer service is always a red flag.”

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Posted 1 year ago

“It has been over 28 days since i returned my order and i am still waiting on my £70 refund. The service is terrible, DO NOT buy unless you dont want your money back!”

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Posted 1 year ago

“PLEASE PLEASE PLEASE DO NOT PART WITH YOUR HARD EARNED CASH!!!!!!!!!!! IF YOU VALUE YOUR MONEY DO NOT GIVE THESE CROOKS ANYTHING!!!!!!! YOU PLACE AN ORDER, IT COMES, THEY SEND THE WRONG SIZE. THEN THEN YOU HAVE TO WAIT AT LEAST 28 DAYS FOR A REFUND. I SPENT 2 HOURS, YES 2 HOURS ON HOLD TO CUSTOMER SERVICE!!!!!!!!!!!!!!! I STARTED AT NUMBER 5 IN THE QUEUE. I GOT TO NUMBER 1 THEN AFTER 45MINS IT JUST CUTS OFF. 2 HOURS IN TOTAL!!!!!!!!!!! I HAVE SENT SEVERAL EMAILS AND I JUST KEEP GETTING THE SAME "GENERIC" REPLY. ALL I WANT IS MY MONEY BACK!!!!!!!! I CANNOT STRESS ENOUGH NOT TO ORDER FROM CHI CHI. THEY WILL POSSIBLY SEND YOU THE WRONG SIZE (US instead of UK) AND THEN YOU WILL HAVE A NIGHTMARE TRYING TO GET A REFUND. I SO WISH I HAD LOOKED AT REVIEWS BEFORE ORDERING. I WILL BE GOING TO TRADING STANDARDS!!!!!!!!!!!”

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Posted 1 year ago

“I am still waiting for a refund and not feeling hopeful of receiving this reading the reviews below. Do not use this company I have sent back 3 dresses worth £185 and have yet to receive a refund! How is this legal????!!”

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Posted 1 year ago

“Ordered 3 dresses to decide which one I liked for a wedding. Sent the other 2 back and Chi Chi have not sent the refund for them, they owe me over £170 Had to take it up with PayPal because they don't reply or answer phone. Very disappointing will never buy again don't waste your time or money”

Helpful Report

Posted 1 year ago

“I ordered a dress from here. Dress was beautiful good quality and fitted perfectly just didn't suit style so returned. I have waited 5 weeks for a refund and I am still waiting. Its a joke to get your money back.”

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Posted 1 year ago

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Posted 1 year ago

“If I could give a minus score or zero I would. Poor customer care if any! Still waiting for my refund after Chi Chi received my items on 30th January. Apparently a refund is paid within 30 days however still waiting. I have chased and been ignored - just not acceptable when you have MY MONEY!!!”

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Posted 1 year ago

“Still waiting for a refund after 5 weeks. Hace made contact, still no refund”

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Posted 1 year ago

“I wouldn’t even give them 1 star, bought dresses that unfortunately were not suitable, all returned - which took a month for them to acknowledge & then a 28 day wait for a refund, which has not been done & I am still waiting. Fortunately bought via PayPal who are investigating & hopefully I will get my money refunded. Would never buy from this company again. Another poor online company, always check the reviews, these companies should not be able to get away with this awful service.”

Helpful Report

Posted 1 year ago

“If I could give 0 I would. I have never left a bad review for a company so I hope this conveys just how bad my experience with chi chi has been. I returned the items over 6 weeks ago and I am yet to receive a refund. Every step of the way the customer service has been poor - I have outlined just some of the issues below. 1. I was incorrectly told that I was out of date for my return 2.Numerous phone calls to customer service were unanswered and were disconnected once I became 'first in line', having waited nearly an hour on hold climbing up the queue 3. The refund has not been processed within the time limit, according to UK law "You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason." (Extract from UK government website)”

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Posted 1 year ago

“After several emails back and forth I am still waiting my refund well after the 28 days stated very poor service”

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Posted 1 year ago

“Do not order from this company!!! I paid for next day delivery only to receive the dresses two weeks later. Customer service is none existent. They do not answer phones or reply to emails. I have now been waiting six weeks to get my refund and again, nobody answers the phones. How can I be caller number 1 for over an hour???? Clearly there is nobody actually taking the calls. Quality of the dresses is very poor and cheaply made. Not worth all this hassle.”

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Posted 1 year ago

Chi Chi London is rated 1.2 based on 229 reviews