Chi Chi London Reviews

“ None of the returns links on their website worked, so I contacted customer services. ”

“ This company is a complete scam…they will not refund any returns, and in case you are lucky to get a response from customer service they will tell you that the refund is on the way…a big LIE! Avoid by all means ”

“ Spent £70 on a dress which returned within their returns period. They have confirmed they have received the dress, 2 months on and still no refund. They replied to one email confirming the refund has not been issued yet but will no longer respond to email and don't pick up the phone. DO NOT USE THIS COMPANY. ”

“ Lovely dresses but not worth the hassle of the returns process. ”

“ I returned a dress on December 28 Luckily I kept the proof of posting. They emailed to say they had received it and I would get a refund. Still waiting and we’re well into Feb! So awful! How much money must they be stealing from customers who don’t check their returns? Don’t order from them. ”

“ Chichi stink of a company trying to make sales figures look good, delaying returns and refunds to artificially inflate profit performance at the cost of their customers. ”

“ I spoke to customer services after the 14 day returns period was up, and was told I would be refunded, yet several days passed and no refund issued! I was then cut off on the phone after waiting in the queue for 2 hours (twice!) I contacted Chi chi through social media, and was again told my refund would be in the next batch, but it never arrived. ”

“ Absolutely would never shop with this company again took 6 weeks to get a refund had to email 4 times for refund saying they had received my returns but still 6 week wait I had to contact PayPal in the end to help get my refund I wouldn't even rate them 1 star stay well away don't know how there getting away with this ”

“ I have been dealing with this company for almost month trying to get my refund. They will repeatedly email you back with the same questions over and over again. I guess to hold up my return. My advice to anyone who thinks of ordering from this company…. DO NOT!! They will take your money fast but will not refund you for your returns. ”

“ Sizing is off. Returns are not existent for people in the United States. I will not purchase another item from Chi Chi London. ”