Chi Chi London Reviews

“ I am fuming as I have not received my refunds and my emails are being ignored. This is shocking customer service. This company is still taking orders and peoples money but then not refunding! If I could rate as 0 I would. If there are issues there should be a notice on the website and they should not be taking orders!!! ”

“ Do not order from this company! Returned items in july it is now october and i still haven’t received my refund of more than 300 euro! Non existent customer service! Thieves! ”

“ This company is a complete scam…they will not refund any returns, and in case you are lucky to get a response from customer service they will tell you that the refund is on the way…a big LIE! Avoid by all means ”

“ Still haven't received my refund for a dress I returned TWO months ago after paying for it to be returned through An Post. Tried emailing numerous times through their different emails with no response. I never leave bad reviews but I am appalled for the price of their dresses and no refund given. VERY poor customer service, would not recommend to anybody!!!! ”

“ Absolutely appalling service! Ordered an item, never received and yet being charged an item writing a complaint ”

“ Terrible service, no response to emails or Customer Tickets and just learnt they went into administration taken over by Reem. I am owed money for items returned and looking at all other reviews can see it will be a long wait!!! Appalling service! No email sent about the takeover and who to contact if money is owed. ”

“ Don't bother ordering anything from this website. Disgusting customer service, won't answer emails or phone calls from a refund 4 months ago. Owe me over £200 but they don't seem to care! ”

“ Returned 2 orders and they arrived at the warehouse on the 26th June, still waiting almost 3 months later. Sent numerous customer service tickets and a complaint, still nothing. Trying to look up to how to take this further. Like many others I can't afford to lose £100!! ”

“ If there was an option for a minus star I'd have given it to this poor and horrible company! It's the worst customer service experience I've ever had! Pre-ordered a dress months before my occasion and it was never received! They did not even bother to send a notification or an update email! The dress itself was not even showing when you look it up online ! Such a scam ! And when you contact their support team they take ages to respond and then they stop responding after that when they hear the word refund!! Avoid like a plague!! ”

“ I returned 2 dress which were scanned into Chi Chi’s warehouse on 29th June. Still waiting for my refund of £110 it’s now 7th September. I have E-mailed them 3 times and been fobbed off. Poor service do not use this company! ”