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Chi Chi London Reviews

1.2 Rating 229 Reviews
4 %
of reviewers recommend Chi Chi London
Company Reviews Questions Metrics
1.2
Based on 229 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact Chi Chi London? How quickly does Chi Chi London resolve customer queries?
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How quickly does Chi Chi London resolve customer queries?
Helpful Report
(2 months ago)
Greater than 73% of reviewers feedback is Chi Chi London takes over a week to resolve customer queries.
Helpful Report
(2 months ago)
E

Customer Service - Bad

45.16%
Industry Average
“ Don't bother ordering anything from this website. Disgusting customer service, won't answer emails or phone calls from a refund 4 months ago. Owe me over £200 but they don't seem to care! ”
- Anonymous
“ Returned 2 orders and they arrived at the warehouse on the 26th June, still waiting almost 3 months later. Sent numerous customer service tickets and a complaint, still nothing. Trying to look up to how to take this further. Like many others I can't afford to lose £100!! ”
- Anonymous
“ If there was an option for a minus star I'd have given it to this poor and horrible company! It's the worst customer service experience I've ever had! Pre-ordered a dress months before my occasion and it was never received! They did not even bother to send a notification or an update email! The dress itself was not even showing when you look it up online ! Such a scam ! And when you contact their support team they take ages to respond and then they stop responding after that when they hear the word refund!! Avoid like a plague!! ”
- Anonymous
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