“I paid for a 24 he delivery and it took a week. When I phoned to ask for a refund on the delivery charge I was told that that was fine but no refund happened. I did chase this up but still nothing. Won't use them again.”
Hi.
i'm sorry about the missed refund. i have tried to process it again but paypal say that the account is unable to accept money. Egg boxes have a longer lead time than most stock items so we allow to you order them to be despatched as soon as they arrive. We don't offer a 24 hour delivery service, we use a 24hr delivery service which means the order arrives the day after it is despatched so you need to add the despatch time to the carrier time to get the actual delivery time. The website does state that they have a longer than normal delivery time which i guess you missed. We are having the website re designed so hopefully customers will be able to see the delivery times more clearly. We would normally expect this order to be delivered in around a week. As we can't process a refund to you we're quite happy to offer you a discount on your next order.
Hi.
If you have a door opener that is faulty the quickest and easiest way to have it resolved is to phone the number supplied on the instruction sheet as they are able to provide technical assistance. You could, of course, return it to us but that would take longer. We don't have a manned phone line, there is an answer phone service which is checked periodically or you can email.
“Green Valley was a very easy website to negotiate. Found what I wanted easily and went through the ordering process simply (more than I can say for some companies). For this reason alone, I would definitely use Green Valley again for my poultry supplies. Delivery was quick. Overall, excellent service.”
“Product took 3 weeks to arrive. At least three emails querying delay went unanswered. Finally an email was replied to saying that the person had been on holiday and the product would be resent. Shoddy service. People entitled to go on holiday but get someone to reply to queries surely??”
Hi.
thank you for your review. I'm sorry the service let you down but as you are aware, the order was dispatched but didn't arrive so we needed to re send it.
“I received my order in good time, however I'm missing 7.5 kg of chicken feed.
I've sent several emails and tried calling lots of times, but no one answers the phone or replies to the emails.
AVOID AT ALL COSTS!”
Thank you for your review. As you are aware this order was dispatched to a 3rd party shipping agent that our carriers couldn't find. We requested a landline phone number to contact the company but you were unable to provide one. Once the items were returned to us we authorised the refund via paypal.
“The service I had was easy and fast, I have no complaints about the company or the service. Unfortunately, the hens didn't take to the product! (Probably too spoilt and fussy!)”
“Order took 3 weeks to arrive. could not contact anybody using the number on the help desk and did not respond to my emails. Will not use this company again terrible service and I would avoid!”
Thank you for your review. I'm sorry you had problems with your order.
We did respond to your email. Unfortunately, there does appear to be some missing communication. When you placed the order initially you chose the option to contact us by phone to make the payment rather than paying online. We didn't hear from you so took no further action. It was some time later that you emailed about the order and told us that you'd manually sent a payment via paypal. Once we knew this we were able to find your payment and process your order. We will review whether or not we allow customers to choose to make manual payments.
“My three hens were egg eating, but the addition of a rollaway tray and a couple of small dummy rubber eggs, has cured the problem without breaking the bank.”
