Chilly's Bottles Reviews

Name: Chilly's Bottles
Rating: 4.58

4.6 Rating 5,971 Reviews

90 %

of reviewers recommend Chilly's Bottles

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4.6

Based on 5,971 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Chilly's Bottles 5 star review on 30th December 2022

Chilly's Bottles 1 star review on 8th August 2022

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Chilly's Bottles 5 star review on 4th December 2021

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Chilly's Bottles 1 star review on 19th November 2021

Kharla Caringal Lalican

Chilly's Bottles 1 star review on 13th October 2021

Chilly's Bottles 1 star review on 4th March 2021

137

Anonymous

Anonymous // 01/01/2019

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“Ordered a series 2 bottle and coffee cup and then saw these reviews and thought what have I done, especially the coffee cup and the leaking issue. I needn't have worried. The coffee cup doesn't leak for me and keeps my drinks hot for about 2 1/2 to 3 hours with the hole open. The top Tis quite stiff before you put a hot drink in it but i was warned about this. They also feel nicer in the hand than the Sho bottles. The only criticism was the box they were packaged in. It was very thin and was partially open also a small dent in the water-bottle lid but it is a small dent and I can live with it. I have since ordered another coffee cup for my husband.”

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Posted 2 years ago

“Totally underwhelmed!!! Paid £10.00 on each item to have names engraved. Please don't bother, names are tiny and look rediculous! What an absolute waste of money. Hope I can save others from making the same mistake.”

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Posted 2 years ago

“Good day! I was really excited about my personalized chilly's cup series 2..i love the texture and the color i chose plus the engraved name on it. it doesn't spill and no leakage on any sides. however, upon my first usage noticed how the temperature immediately dropped - way different from the 4 hours as said on advertisements. i less than 30 minutes, my suppossedly hot drink is already warm. ..disappointing though.. ..if only i could send it back for the company/management to check on the insulation/maybe any damages on my cup i would definitely do so just to make use of this purchase......”

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Posted 3 years ago

“Cup is damaged and been offered an email of instructions and sending me stuff to fix it myself. The product is faulty replace it. What a rubbish customer service.”

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Posted 3 years ago

“First impressions of the Series 2 coffee cup (not the bottle) are that it's a beautiful object. It's very well designed...to the eye. The soft touch underneath is great. This I love. It's a really nice quality of life addition that you didn't know you wanted, but definitely do now. Unfortunately that's where my glowing review ends. Mine doesn't leak like others mention, although I don't put it through its paces in that regard. What I don't like, is the tiny flat hole that you drink out of. On other products, Chilly's have improved the actual act of drinking out of it tenfold. Here, it's like they've tried to make it worse. I don't think I've ever finished a coffee out of it, because I just can't drink much through that hole. It's usually cold before I can (which isn't that long with the hole open). If they improved this, it would like be the perfect coffee cup for me.”

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Posted 3 years ago

“Recently purchased a Series 2 Coffee Cup, I really wish I had read all of the reviews below. This design looks good on screen but is definitely flawed. I think everyone is blinded by the marketing behind this. A coffee cup should not leak like this, what a waste of money. Do not purchase this coffee cup.”

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Posted 3 years ago

“I ordered an engraved series one 500ml blush coffee cup for a 16th birthday present. The engraving was definitely not worth the extra £10. It is minute and quite frankly a joke.”

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Posted 3 years ago

“I have loved Chillys bottles (the ORIGINALS) for years and when I saw the look of Series 2, and the description of the improvements, I decided to order one bottle and one coffee mug. What a disappointment!! The shape of the original bottle gives a smoother drinking experience than the new boxy shape. The sleeve around the neck of the bottle, which sounded great, just feels strange. The sleeve, anyway, very frequently twists off WITH the top, which it’s not meant to. And whilst the coffee cup Series 2 does not claim to be 100% leak proof, oh boy, is it NOT leak proof!! It leaks EVERYWHERE, ALL the time! The position of the teeny sip hole means it even leaks when drinking!!! The trouble is, of course, that you only find these things out ONCE you have used them, and once you have used them, you can’t return them! Result? An expensive mistake!! 😢 The new carry loop on the bottle IS good however, so ONE plus over the (cheaper!) original … just one!!”

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Posted 3 years ago

“I have been a loyal chilly’s customer for a few years, and have been really pleased with my Series 1 water bottles. My partner and I recently purchased identical Series 2 Coffee Cups and have been hugely disappointed. Despite an unnecessarily complex design, the cup leaks when being held whilst walking and trying to drink from it without coffee ending up all down my front is another story … I contacted Chilly’s to complain about the issue and was told two things: 1. The cup isn’t leakproof: understood but why does it leak with drinking? 2. You should allow your drinks to cool down before tightening the lid: how can you sell a product designed to keep drinks hot for 4 hours and then suggest customers should let it cool first? I was then sent a new lid after insisting that there was an issue and the problem remains. Considering this is one of the most expensive insulated coffee cups I’ve come across, I’d urge anyone considering buying one to think again and to go for something cheaper. Chilly’s is a great brand but this edition is not worth the money and in fact makes coffee on the run and more stressful process.”

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Posted 3 years ago

“I feel like I spent a small fortune buying bits to take work, I bought a large 1.8l bottle (which started leaking after about 4 weeks), it isn’t balanced very well and falls over very easily and dents badly as a result. I also purchased two food flasks which don’t keep food warm for more than an hour or two even when I fill it with boiling water to warm it up before adding soup it’s just stone cold by lunch. I also purchased a different lid, which in the photo was a different colour to the pot and it arrived as the exact same colour. Overall I’m very unhappy with the lot, would not recommend, the thermos ones I have had in the past are much superior.”

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Posted 3 years ago

“The series 2 coffee cup leaks, even when kept upright. I thought my product was faulty so I contacted Chilly's only to have customer service tell me the series 2 coffee cup "is not designed to be leak proof with temperatures above 60 degress". Seems like a pretty serious design flaw it is not designed to be leak proof. Also, I bought the cup to keep hot liquids hot, not to wait until they cool down to 60 degrees before it can be used properly!”

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Posted 3 years ago

“I have. found the customer service poor, and the coffee cup is a leaky joke. It has ruined my bag, the coffee does not stay warm. Reading these reviews has confirmed for me that it isn't worth the bother of trying to sort it. But I won't be buying ever again.”

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Posted 3 years ago

“Series 1 bottle is really nice and simple and keeps the water cold for a long time but really dissapointed in the series 2 in terms of temperature. With ice cold water the temperature raises really quickly, within 4 hours its near room temperature. The design is nice on series 2 but series 1 is better for keeping water cool.”

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Posted 3 years ago

“Leaky lid ruining my bag and paperwork!!! Drip. Drip.Drip. . . . . I told customer services but because it is out of warranty they will not help - fair enough - I will therefore not reccomend your bottle as I believe it is either a design flaw or bad materials in the plastic thread of the lid which is "threaded" - as the drip got worse I had to tighten it more and the bottle is now a useless ornament - my cheaper alternative has lasted nearly 10 years! Not worth the hype. Thank you customer services, good work!”

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Posted 3 years ago

“Bought a 500ml series 2, the cap leaks every time it’s opened. They sent a replacement cap and that also leaks. The neck also stains if you drink anything other than water (e.g squash), and the two neck components regularly screw off together which is very annoying. They sent a rather condescending response about ‘how to hold the neck in place’, as an adult with common sense I understand this, however having two components where you need to screw/ unscrew will always create this issue. Really disappointed about this, we have 4 series 1 bottles and no issues with these. The series 2 is a poor design, over-engineered and I will not be purchasing again.”

Helpful Report

Posted 3 years ago

“The bottles are good, if you get one delivered that hasn't already been used and/or broken! Ordered one through Amazon, turned up with seal on box broken and the item itself used. Sent it back. Thought I'd get better luck ordering direct through the Chillys website. No... it turned up with not just the seal broken, but the bottle broken, and black finger marks all over it. The handle was covered in dust and scuffs too. Fobbed off by Chillys by saying it must have been caused by transit... but I don't think dust and finger marks are caused by transit... instead they have clearly shipped a used item. Considering we are in a global pandemic, sending out used bottles isn't really the way to go. Won't buy again. Oh, also the delivery was late.”

Helpful Report

Posted 3 years ago

“After seeing a father's day promo for chilly I'd thought I'd order a bottle for my dad. The order went through and I received a confirmation screen with order number and the money withdrawn from my account. This was 4 days ago... Father's day is tomorrow, and with no post on sundays I'd thought I'd contact customer support to track my parcel. To my disappointment my order had been cancelled. With no emails or contact of cancellation, I'd still be waiting for my order to arrive next week if I'd hadn't got in contact with Chilly first. Do I have to now guess whether things I pay for will actually arrive? Customer service said, cancellation occurs when card details are incorrect, so why has the money been taken out of my account and still not refunded? Customer service said, the cancellation happened immediately after ordering and I would have been emailed. So why was I shown a confirmation screen which I had closed approx 5 minutes later, getting on with my day, and no emails received? Infact the only email I've received from Chilly is the a copy of my live chat conversation with them. To make matters worse, I was offered an apologetic 15% discount. I better tell my Dad the great news!!! Absolute $h!t show from Chilly (who still have my money)”

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Posted 3 years ago

“The ice cube tray leave residue on ice cubes and smells plasticky”

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Posted 3 years ago

“The bottle is great and ice in it can last for twelve hours so I ordered the ice cube tray. It’s so flimsy and floppy by the time you get it from the sink to the freezer it’s slopped all over the floor. Filling if halfway you might as well not bother. 😕 I’m trying to get in contact to see if they’ll give me a free return otherwise I’ll end up paying nearly the cost of the bottle in shipping.”

Helpful Report

Posted 3 years ago

“My series 2 coffee cup leaks I wrote to them and they responded by sending a new lid. Before they sent a new lid I was asked for lots of different photos - which I sentIt still leaks After the new lid I sent second email It leaks a lot when shaken. Less when moved or on its side but is wet with any movement. And more videos This is the reply I got “Given that our coffee cups are not 100% leakproof, we do not consider this a product fault. I do apologise sincerely if this was not clear upon purchasing the item, but we do not state that the cup is leakproof anywhere on our website.” It is remarkable that anyone would want to buy a coffee cup that leaks. My opinion is that if you can keep it fully upright it is fine - but if it is in a handbag or sports bag - your bag could get wet. I was amazed at the response- and I did reply earlier today but having had several exchanges - this was the final straw”

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Posted 3 years ago

Chilly's Bottles is rated 4.6 based on 5,971 reviews