Chilly's Bottles Reviews

Name: Chilly's Bottles
Rating: 4.58

4.6 Rating 5,971 Reviews

90 %

of reviewers recommend Chilly's Bottles

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Metrics

4.6

Based on 5,971 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Chilly's Bottles 5 star review on 30th December 2022

Chilly's Bottles 1 star review on 8th August 2022

Anonymous

Chilly's Bottles 5 star review on 4th December 2021

Anonymous

Chilly's Bottles 1 star review on 19th November 2021

Kharla Caringal Lalican

Chilly's Bottles 1 star review on 13th October 2021

Chilly's Bottles 1 star review on 4th March 2021

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an insulated cup and paid for express delivery which should have been delivered in 2 days but 9 days later no product, really poor customer service as they stated to look into the issue but this is a 4 day process !!!! Product may be great but I gave up and have requested a refund!”

Helpful Report

Posted 4 years ago

“Ordered a bottle two weeks ago, it hasn’t arrived and despite being assured by email it would be looked into and someone would get back to me within 24 hours I still haven’t heard anything three days later...very disappointed and NO way of contacting anyone by phone. Very disappointed and will not shop with you again.”

Helpful Report

Posted 4 years ago

“I Order weeks ago and have not received the bottle. Their chat bot instant working and I'm not getting a response on any other forms of communication. STAY AWAY”

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Posted 4 years ago

“Did not receive order and they impossible to get in contact with. Other companies with better customer service have similar products cheaper.”

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Posted 4 years ago

“Like the many people below, I wish I had checked these comments before ordering. Order mine over two weeks ago and on the off chance I decided to contact them via their online chat service, they proceeded to claim that it was lost! Do not use!!”

Helpful Report

Posted 4 years ago

“Should of read this before ordering. Same problem of nothing turning up. Complained and may get it end of the week. Not impressed as ordered 2 weeks ago.”

Helpful Report

Posted 4 years ago

“My order hasn't turned up, they keep saying they are looking into it but nothing. So disappointed, I thought this was a good product so the customer care would be good, better off to order through amazon if you really want one. Not impressed, would never use again.”

Helpful Report

Posted 4 years ago

“Beautiful products, absolutely awful customer service. I have been trying to place an order for over a month and all that is left to do is have an invoice sent through so that I can pay it and there has been no communication for 3 weeks. I keep chasing and have now tried the live chat twice which turns out they have no power other to just pass on that I've been in communication. Very frustrating.”

Helpful Report

Posted 4 years ago

“Ordered bottle for present with name engraved. No name engraved and we paid for this. also no way of getting in contact with chillies.”

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Posted 4 years ago

“Faulty bottle, bottom came off- customer service refuses to replace, as they are not sure how it was used! To carry a damn water! By a child! Not to fight with it in a war!!! Overpriced piece of rubbish. Terrible after care. Warranty excludes actual use!!! Stay away people!!!”

Chilly's Bottles 1 star review on 23rd November 2019

Helpful Report

Posted 4 years ago

“Love this bottle and would score it higher but the screw in lid just goes round and around. :(”

Helpful Report

Posted 5 years ago

“I ordered a pastel pink bottle in September this year and started using the item late September, I noticed some discolouring on outside of the bottle few weeks ago therefore contacted Chilly via email to inform them. I was expecting a great customer service but that wasn't the case, contacted by 3 different people and still nowhere near a resolution. I understand Chilly are online business but wanted to see if I can speak with someone in person so used search engine to find a contact number which to my astonishment goes to a resident who informed me he was fed up of Chilly customers calling him. I just want my bottle replaced, is that too much too ask!!”

Helpful Report

Posted 5 years ago

“I had this product for less than a month before it broke. It was bought so I could take it on holiday and that was fine, no issues what so ever and I was very pleased with the product. I decided to keep using the product when I returned home, until I accidentally knocked it off my beside table and it fell all of 2 feet to the floor, breaking the insides of the bottle. It now rattles horribly and I am sure it will no longer keep water nice and cold. I contacted the customer services who while polite basically said it is broken, and having water in it will increase the chances of it breaking (not great for a water bottle). I wouldn't have been to upset by the bottle breaking, but for the price I paid and you will have to pay to get one I would it expect it to survive a small fall. I still have my old hard plastic bottle that has been through a lot more than the Chillys bottle. I can still recommend this product if you want a very nice looking product, that works very well at keeping water nice and chilled.... just maybe wrap it in bubble wrap?”

Helpful Report

Posted 5 years ago

“Appalling customer service! I ordered a Emma Bridgewater bottle as a gift. When it arrived the writing was smudged, contacted Chillys via email who asked for a picture which i sent to them. Still no response. I would not recommend using Chillys!!!”

Helpful Report

Posted 5 years ago

“It took 2 weeks for chillys to reply to my 3 emails and when they finally did they said they couldn’t help me as I can’t prove how the bottle was dented. despite being purchased under 30 days ago!”

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Posted 5 years ago

“have sent several messages and emails re faulty lid and have had no response. i think this explains why there is no phone number as they don't want to deal with customers complaints”

Helpful Report

Posted 5 years ago

“Appalling customer service. Bottle was damaged. Will not answer emails or respond to online form. Chat useless, they ended as soon as faulty bottle was mentioned. No telephone number to contact. Seems to be a common issue looking at other reviews, AVOID!”

Helpful Report

Posted 5 years ago

“No customer service phone number and they dont respond to emails. My delivery is lost, so basically they've just taken £30 off me!”

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Posted 5 years ago

“Returned my unwanted bottle in January and still not received my refund!! Have proof of return and tried contact Chilly's via their general enquiries address on several occasions but no joy!! They are holding onto my money so I would call this theft.”

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Posted 5 years ago

“Had a problem with a parcel but Chilly’s rectified straight away! Customer service has been awesome and bottles do what they say! Love my chilly bottles I HAVE THREE!”

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Posted 5 years ago

Chilly's Bottles is rated 4.6 based on 5,971 reviews