Chilly's Bottles Reviews

Name: Chilly's Bottles
Rating: 4.57

4.6 Rating 5,977 Reviews

90 %

of reviewers recommend Chilly's Bottles

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4.6

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Chilly's Bottles 5 star review on 30th December 2022

Chilly's Bottles 1 star review on 8th August 2022

Anonymous

Chilly's Bottles 5 star review on 4th December 2021

Anonymous

Chilly's Bottles 1 star review on 19th November 2021

Kharla Caringal Lalican

Chilly's Bottles 1 star review on 13th October 2021

Chilly's Bottles 1 star review on 4th March 2021

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anything that requires a knife and a coin to open needs re thought- what a complete faff! And they leak”

Helpful Report

Posted 2 years ago

“I bought a chilly 2 coffee cup after a couple of weeks the tabs that hold the disc on broke, I got a replacement and now it has broken again, I am always careful and line the holes up before separating the 2 parts. It’s a very poor design as these have to be taken apart to clean them. I’m very disappointed and would find it difficult to recommend this model of coffee mug to anyone”

Helpful Report

Posted 2 years ago

“Constantly leaks unfortunately.”

Helpful Report

Posted 2 years ago

“Order placed ten days ago. Email to say delivery by midnight yesterday. Tracking shows that Evri were in fact returning item to them having 'failed' to deliver it 5 days previously. We were in at the time quoted on the tracker and no note or email to let us know. Chilly's web pages contain no contact numbers so that you can speak to someone or provide feedback. Their 'Zen' bot is exactly the opposite and locks up. I want a refund, but have no way of chasing it up!!!!! Between Chilly's and Evri (Hermes in process and performance still!) I am exasperated. Avoid using them online - go to John Lewis or Cotswold Trading rather than direct to Chilly's.”

Helpful Report

Posted 2 years ago

“I received my new series 2 coffee cup last week and unfortunately like the rest of the reviews the lids are faulty.mine leeks from the collar and the twist part of the lid,also when you drink from it the hole is so small it also leeks from there.nowhere to contact anyone to get a refund on this awful expensive product!”

Helpful Report

Posted 3 years ago

“I bought a bottle in 2019 but haven’t used it much due to the pandemic. I went to use the other day for hot water and it was cold within hours and was obviously faulty. Terrible customer service and they are refusing to replace the bottle as it’s out of their warranty. Don’t expect your bottles to last or be treated as a valued customer by this company.”

Helpful Report

Posted 3 years ago

“In my mind Chilly's were high quality bottles, and I had wanted one for a while. The series 2 lured me in. I even read the reviews and saw people moaning about the collar and didn't believe it. The collar regularly unscrews alongside the lid during everyday use which I find incredibly irritating. You have to hold the collar in place to avoid this, which is uncomfortable. Overall the design is not practical. Purchase at your own risk! (Don't even think it's that good at keeping things cold either)”

Helpful Report

Posted 3 years ago

“Design fault that the collar unscrews when you unscrew the lid. Wish I’d checked the reviews first. Many others saying same thing. I contacted customer services but they would replace or refund as it is now ‘used’! I couldn’t know about the design fault until I used it. Really expensive. Really poor product. Avoid.”

Helpful Report

Posted 3 years ago

“I was lured in by the beautiful design of the Chilly's Series 2 coffee cup. It is a thing of beauty! I was able to pick 3 colours of my choice. However once in use it is very disappointing. The open/ close method is tricky?stiff and the hole very small to drink out of. It ends ups dribbling down the side and down my chin. As far as I can see I have to uncrew the whole top to drink easily. Also the drink is not warm for 4 hours.. much less. I assume now I have used it I cannot return it. Save your money. It is a poor design for something that is meant to be an upgrade. All other Chilly's products I have bought have been brilliant”

Helpful Report

Posted 3 years ago

“Series 2 cup. Ordered 2 one for the wife one for me. Terrible customer service upon trying to get her exchanged as it was damaged and now her replacement is also in the bin with mine. Customer service that bad I'd rather lose £70 than attempt a refund. The design of the cups is shocking. Just constant leak and dribble when trying to drink from them. Would highly advise that you avoid these and go for something reputable like contigo.”

Helpful Report

Posted 3 years ago

“I have ordered Chilly's bottles before with no problem, but tried to order a bottle from the UK for my Mum in Australia. When it got to the payment page, I put in all my details, pressed submit and got a gateway error and the credit card details prompted me again, so I did it again to only receive the same message, so I gave up. I then look at my credit card app and I have two transactions for £58.30 from Chilly's yet NO email confirmation and NO order number. I have tried to cancel within the hour time period and no reply and have tried their Customer Service - you can only get the Chilly Bot even though I am trying to contact them within their stated Customer Service hours. I've also tried to contact them via social media on Twitter and Facebook. This is extremely frustrating and I cannot believe how dire their Customer Service is for the price you pay for their products. I want my money back as I cannot afford to lose £115. This has really put me off ever ordering their products again - all they needed to do is have an actual person either chat online or answer a phone - simple. Really poor form Chilly's.”

Helpful Report

Posted 3 years ago

“ours had a leaflet stuffed in the bottle which was impossible to get out”

Helpful Report

Posted 3 years ago

“Order placed over two weeks ago, parcel sent with Hermes. Showing as 'delayed' for three days (which I know means lost). You can't speak to anyone in customer service, the chat app doesn't work on an iPhone and when I did 'chat' with someone, they said they'd look into it and it would take 4 working days, which means my Christmas present won't be here in time. I suggested they send a new one as the delivery cut-off for x-mas is tomorrow and they said they wouldn't do that. I asked to chat to a manager and they wouldn't do that either. I asked if they'd respond to me today and they wouldn't commit to that either. SIMPLY TERRIBLE, Stay away. Use S'Well - they have excellent customer service.”

Helpful Report

Posted 3 years ago

“Terrible customer service, my parcel got delivered to the wrong address, wasted countless hours trying to get in touch with someone but as they have no customer service phone line this is virtually impossible. No apology and still trying to chase up a refund or replacement and getting refused despite providing clear photographic evidence that the Hermes proof of delivery photo does not match my address. Have literally paid for absolutely nothing and May aswell have thrown my money down a drain.”

Helpful Report

Posted 3 years ago

“Ordered and paid for an engraved bottle. Should have been delivered by 7.12.21 Hermes tracking had it as being returned to sender, no reason given. 1.5 hrs chat with Chillys , who will not refund me, stating that as it’s engraved their policy is to wait for bottle to “turn up”, this could take up to 30 days. Totally unacceptable. Awful customer service.”

Helpful Report

Posted 3 years ago

“I paid £10 for engraving and it turned up this morning without any”

Helpful Report

Posted 3 years ago

“Good day! I was really excited about my personalized chilly's cup series 2..i love the texture and the color i chose plus the engraved name on it. it doesn't spill and no leakage on any sides. however, upon my first usage noticed how the temperature immediately dropped - way different from the 4 hours as said on advertisements. i less than 30 minutes, my suppossedly hot drink is already warm. ..disappointing though.. ..if only i could send it back for the company/management to check on the insulation/maybe any damages on my cup i would definitely do so just to make use of this purchase......”

Helpful Report

Posted 3 years ago

“Recently purchased a Series 2 Coffee Cup, I really wish I had read all of the reviews below. This design looks good on screen but is definitely flawed. I think everyone is blinded by the marketing behind this. A coffee cup should not leak like this, what a waste of money. Do not purchase this coffee cup.”

Helpful Report

Posted 3 years ago

“I have been a loyal chilly’s customer for a few years, and have been really pleased with my Series 1 water bottles. My partner and I recently purchased identical Series 2 Coffee Cups and have been hugely disappointed. Despite an unnecessarily complex design, the cup leaks when being held whilst walking and trying to drink from it without coffee ending up all down my front is another story … I contacted Chilly’s to complain about the issue and was told two things: 1. The cup isn’t leakproof: understood but why does it leak with drinking? 2. You should allow your drinks to cool down before tightening the lid: how can you sell a product designed to keep drinks hot for 4 hours and then suggest customers should let it cool first? I was then sent a new lid after insisting that there was an issue and the problem remains. Considering this is one of the most expensive insulated coffee cups I’ve come across, I’d urge anyone considering buying one to think again and to go for something cheaper. Chilly’s is a great brand but this edition is not worth the money and in fact makes coffee on the run and more stressful process.”

Helpful Report

Posted 3 years ago

“I feel like I spent a small fortune buying bits to take work, I bought a large 1.8l bottle (which started leaking after about 4 weeks), it isn’t balanced very well and falls over very easily and dents badly as a result. I also purchased two food flasks which don’t keep food warm for more than an hour or two even when I fill it with boiling water to warm it up before adding soup it’s just stone cold by lunch. I also purchased a different lid, which in the photo was a different colour to the pot and it arrived as the exact same colour. Overall I’m very unhappy with the lot, would not recommend, the thermos ones I have had in the past are much superior.”

Helpful Report

Posted 3 years ago

Chilly's Bottles is rated 4.6 based on 5,977 reviews