Chilton Furniture Reviews

Name: Chilton Furniture
Address: 410 Payne Road, Scarborough
Rating: 4.88

4.9 Rating 955 Reviews

97 %

of reviewers recommend Chilton Furniture

4.9

Based on 955 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

866.883.3366

Email:

contact@chiltons.com

Location:

410 Payne Road
Scarborough
04074

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Chilton Furniture 5 star review on 18th April 2024

Dan

Chilton Furniture 5 star review on 10th April 2024

Terrance

Chilton Furniture 5 star review on 29th February 2024

Kathy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a cherry 5' bookshelf that I picked from the store, set up the shelves in short order and am really pleased with the outcome. Great design, wonderful looking and very courteous service. ;Highly recommended.”

Chilton Furniture 5 star review on 7th March 2020

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Posted 4 years ago

“Our home is slowly but surely turning into a Chiltons furniture gallery, and we love it that way. Fine furniture, exceptional quality, professional service and reasonably priced. What more can a customer ask for?”

Helpful Report

Posted 4 years ago

“Construction and appearance as Shaker bookcases and end tables is very authentic. Mine is finished in natural cherry. It is lighter than I expected, compared to many Shaker pieces which have a slight orange tint to the finish. But, it is cherry and will darker over the years. I live in the southeast and appreciated their thorough delivery arrangements. I am pleased with this first time purchase from Chilton.”

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Posted 4 years ago

“I purchased the beautiful Casco Hutch for my kitchen/dining area, the Basket Bench for my entry area, and 2 Farmhouse Chairs. Because the craftmanship is both beautiful and simple, I have received many compliments on each piece. More importantly, I enjoy them!”

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Posted 4 years ago

“These are high quality and very comfy!”

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Posted 4 years ago

“Eleanor was attentive, patient, and thoughtful in supporting my wife and I through our decision process for a clearance table. We did purchase it and are happy with its warm, cherry wood presence. Zack was also responsive to my questions and contributed to my good feelings about Chilton.”

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Posted 4 years ago

“We love this store and the people there are so helpful and friendly.”

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Posted 4 years ago

“Everything about our experience was wonderful. Eleanor’s customer service skills were awesome from beginning of the process to the end. I sent a picture of the table in place. We just love it. The delivery person was terrific too! Thank you. Molly Donovan”

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Posted 4 years ago

“Great experience all around!”

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Posted 4 years ago

“Honest, courteous, excellent communication, excellent custom hand made counter stool, Thank you”

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Posted 4 years ago

“We well much enjoy the furniture from Chilton. All three pieces that we ordered are in excellent quality. We highly recommend purchasing of the media console that we order and the end tables. The delivery was onetime and the delivery people were courtesy and made sure the furniture was placed where we wanted in the den.”

Chilton Furniture 5 star review on 5th February 2020

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Posted 4 years ago

“After much research, I purchased a new table/chairs. I am still so happy with my decision and purchase. In addition to a beautiful piece of furniture, I appreciate so much the excellent customer service. Everyone was very knowledgeable about the product and made sure I was happy with my purchase. Thank you again”

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Posted 4 years ago

“High quality furniture and excellent customer service”

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Posted 4 years ago

“I’m very disappointed with the delivery timing. The date of purchase was September 24. I was quoted 10-12 weeks for delivery but verbally told at the time of purchase it would likely take much less time. The nightstand was supposed to be a Christmas present which was 13 weeks from purchase date. In late November, I touched base and was told that the builder was going to move order to the front of the line. Clearly they did not. I picked up the nightstand this week 18 weeks after I placed my order and more than 2 months after the order was moved to the “front of the line”. After posting my initial review, I communicated with the owner via email and phone. I learned the circumstances leading to the delayed delivery. The contract builder had recently changed ownership and the new owner experienced start up issues. Also, due to the delays, in January I was given a rebate on my purchase. Although I was disappointed in the delayed delivery, Chilton and its owners are committed to do right by their customers.”

Helpful Report

Posted 4 years ago

Valued Customer, We are so sorry to hear about your negative experience with your nightstand, and we are particularly sorry to hear that you did not have it in time for Christmas. Our whole team feels terrible about it. As I mentioned in my email to you, your nightstand is being built by a relatively new builder for Chilton who has been having a little trouble getting getting up to speed. Frankly, we should have anticipated that there could be some start-up issues and we should have been more conservative in our lead time estimate. We are very sorry for that. We were pleased to share with you a summary of all of the initiatives we have taken over the past two years to reduce our lead times (we are making progress, but clearly there is more work to be done), and we were also pleased to offer something to you to help make up for your experience. We want to thank you for being a customer of Chilton, and once again apologize for your recent delayed piece. Thank you and sincerely, The Team at Chilton Furniture

Posted 4 years ago

“Eleanor was wonderful - extremely attentive and knowledgeable, making several suggestions that exactly met my needs. Estimates of build and delivery times were spot on, and the quality of the finished product is superb.”

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Posted 4 years ago

“Quite some time ago we purchased a lift top coffee table with which we are extremely pleased. After roughly half a year one of the springs started making a minor noise and we contacted Chilton. The service we received was beyond fondest dreams. Easily the best service we have ever received from anyone. They even offered to replace the table although all that was needed was a minor spring change. Given the incredible quality of both their products and their service, we look forward to future purchases from Chilton”

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Posted 4 years ago

“The furniture is beautiful - so well made and lovely to look at and touch. The team of guys who delivered the furniture were professional and efficient. Nice job!”

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Posted 4 years ago

“Beautifully crafted furnishings”

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Posted 4 years ago

“Our furniture arrived in immaculate condition at 10:30 in the morning on the 10th of January 2020. By noon it had been installed and by suppertime it was already in use. It looks absolutely great which both pleases us no end and confirms our good taste and superior design sense! It’s been quite an eventful experience from our first visit to the Chilton show rooms back in early September to our subsequent communications about international customs require-ments, brokers, packing, shipping arrangements and so on. Throughout we’ve enjoyed the support, encouragement, and sound advice of Helene McCrea of Mathers Logistics here in Dartmouth. Judy Sher and the folks at Sure Express did a superior job of crating and transporting our order. And Hoyt Movers, their Halifax/Dartmouth moving company did a very efficient job of unloading/unpacking, setting up all of our pieces. It took them about an hour in all, including clean-up. To Jill and Wanda and all the folks at the Chilton Furniture Co., thank you deeply and sincerely. Would that we could also thank the talented people who crafted our furniture pieces. Clearly we can’t but please do pass on to them our expressions of gratitude. Thank you again, Grant and Lorna Wanzel, 6158 Lawrence St., Halifax, NS, B3L 1J6, Canada. January 15, 2020.”

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Posted 4 years ago

“Thanks to Chilton's excellent website (and extremely helpful showroom personnel), I picked out the Bethel Bookcase with drawer on line. Salespeople took additional photos for me and spent some extra time with my numerous questions and the final result is that I have a beautifully crafted and functional new piece of furniture delivered by a careful and very helpful delivery crew. More than I could have wished for in the actual piece of furniture and the people. Many thanks!”

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Posted 4 years ago

Chilton Furniture is rated 4.9 based on 955 reviews