Chilton Furniture Reviews

Name: Chilton Furniture
Address: 410 Payne Road, Scarborough
Rating: 4.88

4.9 Rating 955 Reviews

97 %

of reviewers recommend Chilton Furniture

4.9

Based on 955 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

866.883.3366

Email:

contact@chiltons.com

Location:

410 Payne Road
Scarborough
04074

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Chilton Furniture 5 star review on 18th April 2024

Dan

Chilton Furniture 5 star review on 10th April 2024

Terrance

Chilton Furniture 5 star review on 29th February 2024

Kathy

Anonymous

Anonymous // 01/01/2019

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“I love my gorgeous new cherry dresser and matching mirror. Makes my room look Instagrammable for once :) The delivery was seamless, despite our tricky steep stairs. Its just too bad the time between order and delivery is so long ... I do with I got more communication along the way giving me updates on when it was expected to be ready.”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your feedback, we really appreciate it! We're so glad to hear that you're enjoying your new dresser and mirror! We know the lead times are a bit of a doozy but we thank you for your patience, our builders are working as fast as they can :) I apologize that you felt you didn't receive enough communication. Our builders don't offer us any updates along the way, but for future reference, you are welcome to reach out at any point and we are able to request updates on your behalf! We hope you enjoy those pieces for years to come, and if there is ever anything we can do for you, please don't hesitate to reach out! Warmest wishes, The team at Chilton Furniture Co.

Posted 2 years ago

“Very pretty bed(Acadia), seems well built and very solid. Very happy with my purchase.”

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Posted 2 years ago

“My Maine home is full of beautiful Chilton Furniture and it's the first place I look when needing to add or replace an existing item. I love knowing the pieces are made locally and the wait is well worth it.”

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Posted 2 years ago

“We got exactly what was promised. When was the last time that happened with a web site. Although bed was expensive, it is very high quality and construction design will probably cause it to last forever. It was also nice to have them set it up and haul off the copious amount of packing materials that would have otherwise filled our trash containers for weeks”

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Posted 2 years ago

“Beautiful cabinets. The delivery people were very prompt and capable also.”

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Posted 2 years ago

“I love the Saco chairs we ordered and received recently. Craftmanship. Quality. Beauty. Thanks Chilton's.”

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Posted 2 years ago

“We bought a recliner and waited 3 months to get it. Then when it arrived there was a defect in it. We were told there was another chair just like it that came in at the same time and that the company would swap out the chairs. When the new chair was delivered to swap out, we found out it wasn’t a new chair, it was the one off the floor, and it had scratches in the wood base. So much for the “new chair “.”

Helpful Report

Posted 2 years ago

Valued Customer, We are sorry to hear about your experience. Chilton would not offer a customer a floor model without first disclosing this to the customer. We have gone back two years in our system and have no records of a recliner being exchanged, and your email address is also not in our system. We are wondering if you have confused us with another company? We have tried emailing you at the Yahoo email listed but have not heard back. If you see this reply, please email us at owners@chiltons.com - if your piece is from Chilton and arrived damaged, we will let you hold onto that piece while we order you a new one. Again - we are sorry for your frustration. If this is a Chilton issue, please let us know so we can resolve it for you. Sincerely, The Team at Chilton Furniture

Posted 2 years ago

“Beautiful design and quality workmanship. Great customer service from showroom, to purchase, to delivery.”

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Posted 2 years ago

“We absolutely love (emphasis added) Chilton Furniture. Their work is gorgeous, and their service is impeccable. You have to be patient, as they create their pieces to order. But, for us, the wait is an important part of the process, as we have learned that they actually are building something beautiful just for us. Their pieces are elegant and comfortable. In addition to fabulous dining room chairs, we bought 4 kitchen stools, one for each grandchild, and we predict that the now-little ones will be using those stools long after we leave the planet. Yes, we believe that the stools will endure because their style is timeless and their construction rock-solid.”

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Posted 2 years ago

“Upon entering we were greeted by a young woman and an older man. Very helpful and answered our questions. We found a chair in the "sale room" and bought it and had a great conversation with the two sales people.”

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Posted 2 years ago

“We have been going to Chilton for furniture for many years and could not be more satisfied. Stopping in for a visit is always a priority when we are close by. We highly recommend the company.”

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Posted 2 years ago

“The Furniture is great. Delivered earlier than predicted Wanda Trip was delightfull The installation and delivery man was delightfull The "gentleman" ( term used loosely) who called in early January to say the furniture was complete and demand payment should never be allowed to have contact with the public. He has a very poor manner ..... If he had been my first contact with Chilton I would never have placed the order.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback, we really appreciate it! We're glad that overall you've been happy with your experience and that you're enjoying your furniture, but we are sorry to hear about that interaction regarding payment. We are looking into this and will address it with our team to ensure a better experience in the future. If there is ever anything we can do for you, please don't hesitate to reach out! Warmest wishes, The team at Chilton Furniture Co.

Posted 2 years ago

“Great folks with great products. Build times were a little long but not much you can do about that.”

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Posted 2 years ago

“Beautiful furniture! Zac in the Portland store was super helpful. Delivery was easy and quick. We'll definitely buy from them in the future.”

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Posted 2 years ago

“Alexandra in the Freeport store was very through with us on the dresser and bed we purchased. We live out of state and needed pictures and descriptions of the clearance sale items. She provided these and they accurately described the furniture we received. Bobby and John were the delivery team and were very easy and helpful in setting the bed up and being careful while they did this. The furniture is everything we imagined - our first new bedroom set in 50 years. Thanks for great service and a great product.”

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Posted 2 years ago

“We recently bought 2 spindle armchairs (maple) for our kitchen table and we love them! First we went to the showroom to check out the options and see how comfortable they were. The staff was very helpful - took measurements for us and showed us the different kinds of wood options, etc. Ordered online when we got home. We were pleasantly surprised how quickly they were ready and delivered. Delivery guys called to say they would be a little early if that would be okay. No problem. Very smooth process and very good experience all around. Oh and not only are they beautifully made, they are really comfortable! Would highly recommend Chilton's.”

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Posted 2 years ago

“We have always had an excellent experience with Chilton Furniture. The products are designed well and are of very high quality. The sales staff are knowledgeable and very friendly. It is always fun to buy a Chilton product.”

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Posted 2 years ago

“The team was timely, pleasant and efficient.”

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Posted 2 years ago

“Beautifully made furniture! When my husband and I purchased our dining room chairs we knew it would take some time before we got them but they were definitely worth the wait. We purchased them online without seeing them in person, which was a little scary, but we are so happy with them. Great customer service and amazing communication. They worked with our strange schedules to figure out a delivery date/time. Highly recommend!”

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Posted 2 years ago

“The Farmington side chairs are beautiful and perfect for my kitchen table. They are sturdy and comfortable yet easy to move. The delivery was efficient and as promised.”

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Posted 3 years ago

Chilton Furniture is rated 4.9 based on 955 reviews