Chilton Furniture Reviews

Name: Chilton Furniture
Address: 410 Payne Road, Scarborough
Rating: 4.88

4.9 Rating 948 Reviews

97 %

of reviewers recommend Chilton Furniture

4.9

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

866.883.3366

Email:

contact@chiltons.com

Location:

410 Payne Road
Scarborough
04074

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Chilton Furniture 5 star review on 18th April 2024

Dan

Chilton Furniture 5 star review on 10th April 2024

Terrance

Chilton Furniture 5 star review on 29th February 2024

Kathy

Anonymous

Anonymous // 01/01/2019

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“Chilton Furniture's customer service was very helpful, delivery was prompt and the product is a beautiful example of Maine craftsmanship.”

Helpful Report

Posted 11 months ago

“The quality of Chilton - from the beginning of going to the Scarborough showroom through the ordering process to the delivery and set up of the beautiful furniture - was perfect. Thank you. Brad & Marylou”

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Posted 11 months ago

“Gorgeous stools, quality build! And customer service was a delight to deal with, and delivery was speedy.”

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Posted 11 months ago

“Chilton furniture is beautiful! Service was excellent from start to finish.”

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Posted 11 months ago

“I was pleased with the table. The bed, described as having a low profile, was very high. Through a lengthy process, we were able to exchange it for a lower bed. Everyone was pleasant, but ordering and billing were confusing. Finally, the right-height bed arrived. Sadly the wood was not attractive or of the same quality as all the other furniture we have purchased from Chilton over the years. Disappointing.”

Helpful Report

Posted 11 months ago

We're sorry to hear that you were not satisfied with your replacement bed. All of our standard dimensions are available for each product on our website, and we're always happy to help plan the dimensions for you upon request. When your original bed felt too high, we happily exchanged for a custom lower version of the bed for you. We're not sure what happened during your billing process, or what was disappointing about the wood on your new piece since we have not been able to reach you. If you would like to reach out to us, we would be happy to investigate your concerns and help in any way we can! We can be reached at service@chiltons.com or by phone at (207) 865-4308. Warmest Wishes, The team at Chilton

Posted 11 months ago

“I was unsure about the exact size of the desk I wanted. Chilton worked with me on the size. Pricing was reasonable and am a happy customer working at my new desk. Filing cabinet is perfect for my needs.”

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Posted 1 year ago

“The staff and Products at Chilton are both the highest quality. Friendly excellent service!”

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Posted 1 year ago

“Chilton Furniture offers very high quality products at a reasonable price. Both Wanda who arranged the delivery, and the delivery team did an outstanding job. Wanda was very helpful , friendly and obliging with date changes. The delivery team was precisely on time, took great care moving the pieces and inspected them carefully to be sure they were perfect. The entire team did excellent work!”

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Posted 1 year ago

“I love the quality of Chilton Furniture. The finishes on every piece of furniture I have purchased feel like silk. On this order for the long handled step stool, I received it much sooner than I had expected. I am very pleased with both the product and the service.”

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Posted 1 year ago

“Bob and Adam did an excellent job caring for our house during the delivery and setup. Bob gave us excellent information on the care and upkeep of the furniture. We placed the order in late September and were informed that we could expect delivery in January. The delivery occurred on November 28th.”

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Posted 1 year ago

“beautiful product, excellent craftsmanship, and great customer service”

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Posted 1 year ago

“The 5 drawer cherry Shaker chest is beautiful! The craftsmen ship is exceptional. Drawers slip smoothly. I am very happy with my purchase..”

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Posted 1 year ago

“Beautiful bookcases and great delivery. The pieces were finished well ahead of the estimates and delivery to the west coast was within about a week. That delivery went very well with several messages concerning the exact time of arrival. Piotr's delivery up a flight of stairs was friendly and professional. The pieces are beautiful and in perfect condition.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback, we really appreciate it! We're so glad to hear that delivery went smoothly and that you're enjoying your new bookcases. We know they'll serve you well for many years to come. Please don't hesitate to reach out if there is ever anything we can do for you! Warmest wishes, The team at Chilton Furniture Co.

Posted 1 year ago

“Absolutely beautiful piece of furniture, service and delivery was quick and impeccable - highly recommend Chilton Furniture.”

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Posted 1 year ago

“Used poor quality wood for small side table tops, then indicated I should appreciate the "character." Not what I expected given the price point and another very nice Chilton piece I own.”

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Posted 1 year ago

We're sorry to hear that you were disappointed with your tables. As per our correspondence with you, we do have a standard allowance for natural characteristics in wood which we celebrate. We also acknowledged that sometimes pieces fall outside of that standard variance and offered to exchange them for you. We requested photos of your tables so that we could ensure the exchanged tables would be an improvement from the pieces you are dissatisfied with. We have not been able to make contact with you since confirming photos would be sent, so if you are still interested in an exchange, please don't hesitate to reach out and we would be happy to help you with that! Very best, Eleanor Soule Freeport Showroom Manager Head of Service eleanor@chiltons.com (207) 865-4308

Posted 1 year ago

“I wanted a piece of furniture that was made in Maine by a Maine craftsperson. I was very happy with all aspects of the purchase. I love my new Shaker style linen press cupboard. Chilton was a great company to work with. No pressure and fancy sales talk. The cupboard is just what I had been looking for.”

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Posted 1 year ago

“6-drawer Shaker dresser. Easily ordered. Ready well-before quoted time. Dresser was delivered completely wrapped. Delivery men brought upstairs. Exceptional customer service. Beautiful, well-constructed piece. An heirloom!”

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Posted 1 year ago

“We are thrilled with our purchases. The furniture is as beautiful as it is well made. We couldn't have asked for better delivery. They arrived early (called first), were very respectful of our home, and were extremely polite. They suggested putting furniture pads on the bureau legs before moving it into position, which was very helpful.”

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Posted 1 year ago

“We're both happy with our new bed and end tables. We love the cherry mixed with birds eye maple on the drawers. The delivery was smooth and our furniture was setup in minutes.”

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Posted 1 year ago

“Beautiful and enduring furniture and wonderful customer service -- we now have three bookcases and a dining room set that enhance our home -- thank you!”

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Posted 1 year ago

Chilton Furniture is rated 4.9 based on 948 reviews