Chilton Furniture Reviews

Name: Chilton Furniture
Address: 410 Payne Road, Scarborough
Rating: 4.88

4.9 Rating 955 Reviews

97 %

of reviewers recommend Chilton Furniture

4.9

Based on 955 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

866.883.3366

Email:

contact@chiltons.com

Location:

410 Payne Road
Scarborough
04074

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Chilton Furniture 5 star review on 18th April 2024

Dan

Chilton Furniture 5 star review on 10th April 2024

Terrance

Chilton Furniture 5 star review on 29th February 2024

Kathy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decided to wish myself happy birthday with a Shaker Chimney Cabinet. A fine decision: excellent wood quality & craftsmanship; superb design. My home is in rural northern New Mexico on a long, unpaved, narrow lane. Wanda, the talented shipping coordinator, arranged for a mid-winter delivery. Kudos to the Chilton support team!”

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Posted 2 years ago

“We love it. And the service guys who delivered were timely, quick and professional. Thank you!”

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Posted 2 years ago

“My new bookcase is beautiful and with a small lamp on top it is my private little corner!”

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Posted 2 years ago

“Table, chairs, and linen press are beautiful!”

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Posted 2 years ago

“Great experience. We love the table and cabinet....perfect!!”

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Posted 2 years ago

“One word describes Chilton’s furniture, beautiful !!! I have purchased from them for many years, recently a Shaker style bed, bureau, and night stand. Customer service is always excellent and delivery is smooth !!! This is furniture that will be passed on to future generations.”

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Posted 2 years ago

“The cherry chairs we purchased from Chilton Furniture are superb. They are solid and made in the USA. The customer service was personable and prompt.”

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Posted 2 years ago

“Excellent build quality!”

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Posted 2 years ago

“My furniture looks beautiful,”

Chilton Furniture 5 star review on 18th March 2022

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Posted 2 years ago

“Delivery was smooth, on time and staff was very polite and out the door!! Love the bed and service . Thanks one Happy Freeport Resident !!!!”

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Posted 2 years ago

“Excellent craftsmanship and service. Extremely pleased.”

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Posted 2 years ago

“We are very pleased with our purchase from Chilton. Our table and chairs are beautiful. Our experience with Chilton was very good - from our visits to the showroom, the ordering process, and excellent delivery service. Our furniture was ready earlier than promised at purchased.”

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Posted 2 years ago

“Beautiful piece of furniture Excellent customer service. Bed arrived TWO MONTHS EARLIER than I expected Flawless delivery”

Chilton Furniture 5 star review on 2nd March 2022

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Posted 2 years ago

“We are repeat customers of Chilton's and are very pleased with both furniture quality as well as customer service. They appear to be making a strong effort to stay close to their customers as they expand sales---their follow-up calls and emails are appreciated. One suggestion would be to provide furniture care instructions and/or kits to ensure the long life of their pieces.”

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Posted 2 years ago

Thank you so much for sharing your feedback, we really appreciate it! We're so glad to hear you've been pleased with our customer service and the furniture you've received from us, thank you for your business over the years! To address your suggestion regarding furniture care instructions, I've linked our Furniture Care page for your reference! https://www.chiltons.com/pages/care Should you ever encounter something that isn't covered by this page, please don't heistate to reach out to our service team! They can be reached 7 days a week at service@chiltons.com. Warmest wishes, The team at Chilton Furniture Co.

Posted 2 years ago

“i had an issue with a crack in my bed frame….no questions asked snd a replacement was made and sent! excellent product; excellent customer service!!”

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Posted 2 years ago

“I have order four beautiful pieces of furniture from Chilton. The quality and craftsmanship is extraordinary. From start to finish my experience with Chilton Furniture was exceptional.”

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Posted 2 years ago

“Beautiful pieces, the art and skill of the craftsmen are awe inspiring. I appreciate being able to support Maine artists. I have purchased from Chilton before and will continue to do so, it is well worth the wait.”

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Posted 2 years ago

“We love our shaker classic platform bed. The wood and finish are beautiful. We love that the wood is locally sourced and that the bed was built in Maine. And we love our Portland mattress, constructed from eco friendly materials and in Maine. Deliver and set up was very smooth. We also bought a night stand that is gorgeous next to this bed. We will not hesitate to come back to Chiltons for any future furniture needs.”

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Posted 2 years ago

“Bought king size cherry platform bed. Love the wood selection and finish. Only complaint is what I consider the poor metal attachments linking the side rails to the head and foot boards. The attachment design is inferior and doesn’t allow for a secure linkage of the bed components. If this linkage was better you would most definitely have a 5 star rating.”

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Posted 2 years ago

Hi John! Thank you for speaking with me about the construction of your bed, I'm glad to hear it feels secure. We are grateful for the feedback! Going forward, we are going to make sure we're offering assembly instructions for all beds that are picked up at a showroom. We are happy to hear that you are enjoying the new bed and look forward to seeing you again soon! If there is ever anything we can do for you, please don't hesitate to reach out! Warmest wishes, Eleanor Soule Head of Service Sales Associate Chilton Furniutre Co. eleanor@chiltons.com (207) 865-4308

Posted 2 years ago

“I entered the store on a busy Sunday to collect my item. Although every shopper was wearing a mask, I was very surprised that no employees were. There were also no precautions in place at the checkout, i.e. barriers.”

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Posted 2 years ago

Valued customer, Thank you for your recent business with Chilton and for the feedback in your review. Since the recent lifting of local mask mandates, our team members are no longer required to wear masks all the time, but to always keep one nearby and available to put on for the peace of mind of our customers. We are sorry if you were uncomfortable in any way and we will use this as a reminder to be more vigilant. Sincerely, The Team at Chilton Furniture

Posted 2 years ago

Chilton Furniture is rated 4.9 based on 955 reviews