Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.46

4.5 Rating 3,643 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

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Metrics

4.5

Based on 3,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing experience at Chisholm Hunter – Westfield White City I visited Chisholm Hunter at Westfield White City yesterday to purchase a watch, and honestly, the customer service was extremely disappointing. From the beginning, both staff members we dealt with showed very little interest in helping us. The lady who initially approached us showed us the expensive collection, but when I explained that I was looking for a casual daily office watch, she simply pointed towards another section and walked away to attend to other customers. We were left to look around by ourselves. After choosing a watch, we had to approach another salesperson for help, but he said he was busy and called the same lady. Once we decided to buy the watch and were ready to pay, we were told to come back later because nobody was available to adjust the strap. I found this extremely unprofessional. How can a customer who is ready to purchase be asked to leave and come back later? We returned after around 30 minutes and, once again, had to call the salesperson ourselves and explain the situation. He then adjusted the strap by cutting the display/showpiece and sold that same piece to us. Nobody explained that we were being given the display model or asked whether we were happy with it. We were also given only a payment receipt and not a proper purchase bill/invoice. Overall, the whole experience was extremely frustrating and left us feeling completely undervalued as customers. This was supposed to be an enjoyable purchase, but instead, the way we were treated has left a very bad impression. I hope the management looks into this seriously. Apart from simply saying “sorry”, what do you actually plan to do to compensate for the unpleasant experience and the way we were treated? I would genuinely like to see how Chisholm Hunter plans to address this.”

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Posted 2 months ago

“I would be extremely careful with this jeweler. I had an awful experience. I purchased a dainty diamond ring for myself while visiting Edinburgh in December 2025. By mid-January, two of the diamonds had fallen out. I took the ring to a jeweler in Florida, they told me theres no reason they should have fallen out so quickly and that the ring was defectively manufactured. I shipped it back to Chisholm Hunter per the company's instructions. The shipping cost me $70 out of pocket. After weeks and weeks, the service department told me they wouldn't be replacing the ring or fixing it free of charge. They told me more or less it was my fault the diamonds fell out. I contacted my credit card company and requested a chargeback for a defective purchase. My credit card company agreed with me and refunded me the $500 cost of the ring. I believe they are still dealing with Chisholm Hunter. I continue to be out of the $70 shipping cost, but am still attempting to get that back as well. Highly recommend finding a different jeweler, as this one does not stand by its work.”

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Posted 2 months ago

“The service we received was excellent Rhona the saleswoman was so helpful and pleasant and went above and beyond to help us”

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Posted 7 months ago

“Really bad experience here today (7/3/26). We found our perfect wedding rings in this jewellers, the lady who served us was lovely. Came to pay and suddenly one of our rings with a price tag of £695, jumped to £1995 and they wouldn’t honour their mistake. We walked away feeling very disgruntled and actually really upset. The Manager said they didn’t have to sell it at that price even though it was clearly advertised at £695. She said it was their right not to sell at the advertised price and kept bringing Citizens Rights/Advice into the very awkward conservation. Be very careful if you set your heart on a piece of jewellery from this shop as you may leave very disappointed like we did. Terrible practice 😞”

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Posted 7 months ago

“My husband bought me a nice topaz ring for my birthday in November, but it was too small. I took it to the shop in early December and they sent in off to be resized. I also left a lovely diamond ring to have the stone reset. In January I had heard nothing so I went in person. Nothing had been actioned. But I was told the ring couldn't resized and they'd order the next size up. My diamond hadn't even been assessed for repair. I called in early Feb., hoping to get my rings back for Valentine's Day. The original information about topaz needing to be reordered ear repeated. We already knew that. No action on the diamond. At no time have they tried to contact me. So , nearly three months of being ignored. Not what we expected.”

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Posted 8 months ago

“Amy at the Lakeside store was fantastic and a credit to the company. Attentive, focused and genuinely interested in what would suit me!”

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Posted 9 months ago

“Chisholm Hunter in Nottingham was exceltional, Gina was excellent in keeping me updated, Chris served me with my omega dark side of the moon grey watch and a lovely lady got me a drink on arrival.. love this shop .. amazing service and put of this world watch .. am loyal thank you”

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Posted 10 months ago

“Absolutely fantastic service and care from the lakeside branch and to Debbie especially for helping me with my new watch! I wanted to purchase something to remember my mum and dad who have both passed away in the last 2’years. I saw it a few weeks ago after purchasing a watch tor my wife, they found one and got It ordered. Something to treasure for life. Brilliant team of people you have at lakeside!”

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Posted 11 months ago

“I dropped by Chisholm Hunter in Aberdeen the day before a major celebration to pick up what I thought would be a thoughtful gift. Not once did any member of staff mention that all sales were final. There wasn’t a hint of signage, no verbal heads-up—nothing to prepare me for a complete inability to get a refund on a last-minute purchase. Returning the next day for what should have been a quick and polite refund, I was instead greeted by stone-faced indifference. No “hello,” no welcoming smile—just cold shoulders. Store manager Caroline breezily told me, “You should’ve read the tiny print on your receipt,” as if burying critical policy in microscopic text absolves them of any responsibility. No one bothered to ask why I might not have noticed the barely legible disclaimer. I was then left standing there for what felt like an eternity—surely on the CCTV—while every tick of the clock hammered home how unwelcome I was. Rather than a single apology or even a shred of sympathy, I got scoffs and sighs. It was a masterclass in customer-blaming: I was made to feel not just unwelcome, but embarrassingly stupid. The utter lack of empathy blew me away. At no point did anyone show regret for the confusion or extend a simple “sorry” for the hassle. Chisholm Hunter’s priorities are crystal clear: their archaic, hidden policies come before actual human decency. I’ll never darken their doorstep again, and I beg anyone thinking of shopping here to reconsider. Unless you want to be lectured, belittled, and stonewalled by uncaring staff, steer well clear of Chisholm Hunter Aberdeen.”

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Posted 1 year ago

“Very bad customer service in Aberdeen store.”

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Posted 1 year ago

“I bought a wedding band from Chisholm & Hunter in Branch 20 of the Argyll Arcade, Glasgow in August 2024. My wedding band became heavily damaged after 2-3 wears. This ring had previously been returned due to the same problem. I do not have a manual job, I don't even wear my ring to work, I don't wear this ring during exercise. This damage occurred through regular wear for very short periods of time. The ring was returned, for a second time, in June 2025 and I was told I would likely receive a brand new ring. That was nearly 5 weeks ago. The only communication I have received was within days of returning the ring, when I was asked to provide more details in a form. The first time I returned the ring, I also waited a long time before it was ready. Having been married for only around 6 months, the majority of the time my ring has either been in too embarrassing a condition to wear, or has been with Chisholm & Hunter for "repairs". The least I expected after returning a far below standard product, for the second time, was for the matter to be resolved quickly and to be kept up to speed with the process. Sadly, none of this has been true.”

Chisholm Hunter 1 star review on 23rd July 2025

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Posted 1 year ago

“Fantastic service and online help in deciding to buy my new Hamilton watch. Could not be happier with the experience and the new timepiece!”

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Posted 1 year ago

“Excellent service, and the order was perfect so very helpful even when I had questions would highly recommend!”

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Posted 1 year ago

“Excellent service. Great product.”

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Posted 1 year ago

“Trusting Chisholm Hunter with a simple repair job on a sentimental piece of jewellery has made things worse. On 4 March 2025, I paid Chisholm Hunter to repair my partner's necklace by fixing a new bolt clasp and catch and then re-plating it. I was shocked after collecting the necklace on 30 March 2025 to discover the necklace had only been re-plated so a new clasp and catch cannot now be affixed because they cannot be welded onto rhodium. The store sales assistant agreed that the necklace still look "unsightly" and informed me that the repair-shop notes in their system show the jeweller "decided" the new clasp and catch were unnecessary so only re-plated instead. After multiple attempts to resolve this, I was eventually offered a partial refund. However, an independent jeweller has advised the plating needs to be removed before a new clasp/catch can be added which will be even more costly OR may even be impossible, so the partial refund is clearly unacceptable. I now face more expensive work than I did before entering this contract with Chisholm Hunter. Chisholm Hunter never called me back to process even the partial refund as advised. This followed the same the pattern of multiple promised calls back that were never attempted. I wrote to the email address Chisholm Hunter's customer service department gave me, detailing the chronology of events and why I was unhappy with this breach of contact. I asked for at least a 50% refund plus completion of the contracted repair work, or for a full refund plus a reasonable sum in compensation so that I can either have the repair done elsewhere or replace the necklace if necessary. After over 2 months I still have no reply! I have raised a dispute via my credit card, but this will apparently only result at best in a refund. It does not settle the damages for the obvious loss that I will suffer by paying to have the (now more expensive) remedial work done elsewhere OR to replace this (irreplaceable) necklace. I find myself in a much worse position than I would be had I never set foot in Chisholm Hunter's store at 32 Buchanan Street, Glasgow and my partner is understandably devastated. This has taken a surprising amount of time I could not afford to give and caused me stress I could really do without. Avoid at all costs.”

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Posted 1 year ago

“Great find”

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Posted 1 year ago

“I chose and ordered a lovely Citizen watch online from Chrisholm Hunter at a generous sale price. It was delivered promptly in secure packaging and I am delighted with it.”

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Posted 1 year ago

“I’m just writing this review to express my disappointment with Chisholm Hunter. I usually don’t do reviews, the last time I got so down was in Schuh where they don’t allow returns if you wore the boots (how else do you know the DM’s would leak if you don’t wear it on a rainy day). This would be the second: Chisholm Hunter’s cut-off time is 12nn. If you ordered by 12:01pm they won’t process it for next-day delivery. They’ll just sit and sleep on it until the next day and then process that for delivery, which means you’ll get your watch TWO DAYS LATER. Like who does that? 12nn who does cut-off time at 12nn? That’s like closing down a shop by 12nn because you’re too lazy to work. Goldsmiths & Beaverbrooks cut-off time is 6pm at least. 6:00pm! Also, I’ve been on guitar shops like Andertons and PMT, the cut-off time is 3pm. For GUITARS. Like 6kg or 7kg bulky guitars, cut-off time is 3pm. Chisholm Hunter only packs these 200gram-max watches. They’re NOT packing heavy things. There’s no excuse or reason that guitar shops could cut-off at 3pm, and competitors like Goldsmiths could cut-off at 6pm, meanwhile Chisholm Hunter cuts-off at 12nn as if they don’t wanna work. My order involves a Tudor Black Bay P01, which is Tudor’s “ugly duckling” that nobody wanted it? But I do. I like the off-looking, different from normal types of watches, and this Tudor P01 speaks to me. It took me about 12:17pm to finalise the order via V12finance because I ain’t rich, I work as a nurse in the NHS but I love watches. Paying £134 a month for 18months should be okay financial-wise. So this is my “fault” now that because I ordered 17minutes too late, 12:17pm in Goldsmiths or Beaverbrooks would be NO PROBLEM. I’d never thought Chisholm Hunter’s cut-off time is 12nn thus the sheer disappointment, it’s just inexcusable. So, as I do like that Tudor, I have to cancel it. Yes, I’m aware the Tudor P01 is discontinued and this may be the only chance to get this brand-new, & not a secondhand in Watchfinder. Seriously, what is Chisholm Hunter gonna do after 12nn? It’s not gonna take an hour to pack a watch. BUT WAIT—there is a happy ending: Robert Gatward has the Tudor P01 in their stock, discounted also like Chisholm Hunter’s. Hence what we all got from this? Chisholm Hunter lost a sale for cutting-off orders at 12nn. Thank you for reading!”

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Posted 1 year ago

“Good service, will use them again”

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Posted 1 year ago

“Great service and fast delivery highly recommend this company”

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Posted 1 year ago

Chisholm Hunter is rated 4.5 based on 3,643 reviews