christopherward.co.uk Reviews

Name: christopherward.co.uk
Rating: 4.51

4.5 Rating 829 Reviews

88 %

of reviewers recommend christopherward.co.uk

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4.5

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

01628 763 040

Email:

customerservices@christopherward.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really disappointed with the products of your company. Firstly: I bought a C9 5 Day Automatic and it crashed the pedestal with friction, after 3 months of warranty the result I got was that the pedestal seemed to be polished but still there can see the friction with the naked eye. Second: I ordered a string in your company's last sale. The price is around £ 15 (I can not remember the price). When I received the wire I checked the quality was not as expected. The skin of the two small loops is peeling off, looking like cheap goods floating goods. I honestly share with you that I have used the Omega, IWC and Zenith clocks, the quality of the clocks in price with the C9, but the quality is very good and not bugs. I have attached pictures so that you can easily imagine what I said above. Watches for me is a passion, but passion must also be valuable, not get back up the discomfort when using. That is what I want to share, you can contact me by email: thu.tn@toyota.binhduong.vn. Thanks for reading.”

Helpful Report

Posted 7 years ago

“I am really disappointed with the products of your company. Firstly: I bought a C9 5 Day Automatic and it crashed the pedestal with friction, after 3 months of warranty the result I got was that the pedestal seemed to be polished but still there. Can see the friction with the naked eye. Second: I ordered a string in your company's last sale. The price is around £ 15 (I can not remember the price). When I received the wire I checked the quality was not as expected. The skin of the two small loops is peeling off, looking like cheap goods floating goods. I honestly share with you that I have used the Omega, IWC and Zenith clocks, the quality of the clocks in price with the C9, but the quality is very good and not bugs. I have attached pictures so that you can easily imagine what I said above. Watches for me is a passion, but passion must also be valuable, not get back up the discomfort when using. That is what I want to share, you can contact me by email: thu.tn@toyota.binhduong.vn. Thanks for reading.”

Helpful Report

Posted 7 years ago

“I ordered the watch as a gift for a retiring staff member and hadn't realised that despatch would not take place until the following week. When it hadn't arrived and I was panicking I rang to chase delivery and it arrived without fail the following day. Thankyou !”

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Posted 7 years ago

“Affordable quality”

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Posted 7 years ago

“Looks good, on the arm sit like glue, the quality is excellent, I doubt that for this money you can find something better.Engraving gives the watch an extra personality.”

christopherward.co.uk 5 star review on 8th August 2017

Helpful Report

Posted 7 years ago

“Back in June I made the effort to go to the boutique in Maidenhead. We were met by Declan who was very nice. I ordered a Day Date COSC C60. While I was there he sized my wrist and said he would take a link out of mine before it is sent. He also said he would e-mail before it was sent out as I may have it delivered to work depending on my shifts. All good. A couple of weeks later I e-mailed customer services with a trivial question about the dial, no response. So I e-mailed Declan, no response, despite starting the e-mail with “I have e-mailed Customer Services but I have had no response”. One would have thought that would have encouraged him to respond… Towards the end of July I was getting concerned that I had not heard from you so I checked the e-mail confirmation. It did not mention a date but it did have my address down as Gateshead. I live in Kent. We told Declan that we lived in Kent. I e-mailed Customer Services, got an out of office, on a group e-mail address….. I didn’t worry too much as Declan said he would contact me before he sent it. That turned out to be misplaced faith…. Two days later I get an e-mail saying my watch had been posted, to Gateshead. Within minutes I e-mailed back, twice, no response, so I called, no answer. I didn’t get a call from them the next day neither, despite the two e-mails I sent. On the Monday I called CW as I had tracked the parcel back to their door. I spoke to Scott, he apologised and said he would find out what went wrong. He never got back to me neither. The watch arrived, a lovely thing, but it didn’t fit so I had to remove a link myself as they had not done it as they said they would. That sort of made a mockery of me making the effort to visit the boutique in the first place. So, one mistake is forgivable, but I had at least seven instances of poor service, for one watch purchase, not good. It seems the company is riddled with apathy and incompetence.”

Helpful Report

Posted 7 years ago

“Preordered Trident Pro 600 Day/Date limited edition for end of July. Got to 30th rang CW on the Monday to check when delivery was going to be as was due to go on holiday the Wednesday , CW said they would get it out for delivery the next day which was the Tuesday before 1pm. Sure enough watch turned up in a very impressive large quality watch box with all the necessary paperwork/certification and good advice footnote on the covering letter. This is my first high end watch as CW described not being able previously to afford the Omega I've always wanted. I have been very pleasantly surprised at the quality, as good as the Omega at about the 3rd of the price at least. The best part of the watch apart from the feel and look of it is the accuracy, I've learnt from others not to expect the accuracy of quartz but to my great surprise and satisfaction it has only gained 5 seconds in a week! I can't ask for more than that. Highly recommended as I've now got the quality timepiece I've always wanted which has genuine excellent accuracy and great customer service to back it up. Thank you.”

Helpful Report

Posted 7 years ago

“I now own 3 CWwatches. I have been really pleased with all of these purchases; excellent quality and that also extends to customer service. I only wish that some of the limited edition divers were available in the smaller case size (38mm)”

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Posted 7 years ago

“Exceptionally high quality product at a very low price, beautiful detailing and presentation. This is my third CW purchase and it wont be the last. My only complaint comes from my wife - "where is the ladies range!"”

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Posted 7 years ago

“Christopher Ward managed to get my delivery spectacularly wrong TWICE. The nightmare started when they lost my order, even though I had a confirmation. They could see the order but didn't know what I ordered. My first delivery ended-up in Bolton. Guess what? I got the wrong watch, with an invoice for some poor chap in Bolton. My second delivery was also delivered to the wrong address, but I managed to get the watch, finally. Now, it's not just the shear incompetence that bothers me, it's the lack of contact from the customer service team. I wrote to them maybe a dozen times, and they wrote back to me twice - both times they promised to look into the problem. Not resolve the problem, but look into it. I got a call from Scott Callaway after the first delivery went missing - I bet he's a busy guy, apologising all the time. Unfortunately, he didn't fill me with confidence and, in fact, he didn't do what he promised, i.e. send me the watch. So, I won't be shopping at Christopher Ward ever again. I'll simply shop where I feel like a valued customer.”

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Posted 7 years ago

“I now own 3 trident pro 600 . Look great. Keep amazing time & are a great value. The look is very expensive. The service as been great . The brand though should be a gold CW under the 12. Tim Shipton Canada ????????”

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Posted 7 years ago

“Great Solid very classy watch. I have several watches including a Rolex, Tag and several others, but I have found my new favorite.”

christopherward.co.uk 5 star review on 5th August 2017

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Posted 7 years ago

“I can't begin to express how happy I am with the value, service and quality of the product I recently purchased. There is no better value out there in the market and I look forward to wearing my new purchase and making more in the future.”

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Posted 7 years ago

“The timepiece came much sooner than anticipated and the movement is elegant and smooth. A fantastic value!!”

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Posted 7 years ago

“My package didn´t arrived!! Can anyone can give me some information about it? Thnaks.”

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Posted 7 years ago

“I can say without hesitation this is the most comfortable leather strap I've had the pleasure of wearing.”

christopherward.co.uk 5 star review on 3rd August 2017

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Posted 7 years ago

“Had a few problems but I think that they are now sorted. The CW 60 month guarantee is an absolute bonus and no quibbles when things go wrong. P&P paid by CW both ways, recommended, thank you Christopher Ward.”

Helpful Report

Posted 7 years ago

“By providing a quality service for my watch”

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Posted 7 years ago

“Watch quickly dispatched. Great quality.”

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Posted 7 years ago

“Nice strap when it finally arrived. Would have been nice to have been told it was going to take over a month to be delivered. Or at least the website indicating it was out of stock.”

Helpful Report

Posted 7 years ago

christopherward.co.uk is rated 4.5 based on 829 reviews