“Not happy phoned 4 times to pay my car insurance took all afternoon only to finally get to talk to someone and my phone ran out costing me 20.00 pounds to be cut off worst service I have ever had.”
“Their quote was almost £200 cheaper than Direct line my previous insurers renewal quote. Having a larger car also enabled me to select a larger car option should I be unfortunate to be involved in an accident - which I couldn't with other insurers.”
“always quick to answer any queries and polite insurance policy was easy to understand but to put the premium up for no reason made me search for a different company i found one and now i will always shop around”
“Sent me a renewal letter and I checked other providers as it showed an increase.
Rang Churchill and a helpful operator spent many minutes and got me a very good price to keep me insured with them”
“Despite company having mine and wife's email addresses I cannot access details of insurance. Tried to get quote for insurance but failed. Cannot wait to leave.”
“I have been driving for 30 years and I can safely say that Churchill are the worst insurance company I have EVER had the absolute misfortune to do business with. You only find out how good a business is when you need to make a claim and over the past 4 weeks I have experienced the worst customer service, misinformation daily, and a failure to comply with their own service level agreements. I have been without a vehicle for 4 weeks and despite being fully comprehensive I have not been issued with a loan car because my car has been written off. However Churchill engineers have to contact me to formally make an offer and I’ve been waiting for 3 weeks. I have called, I have complained, I have pleaded but to no avail. I haven’t been able to get to work for 3 weeks nor have I had transport for my autistic child. Their service is appalling and I wouldn’t recommend them and I would give ZERO stars if I could.”
