“Poor communication
When I notified them I’d been in an accident but was insured with another insurer, they trates it like a claim and not information.”
“Again at 77years old trying to arrange car insurance cover l just keep getting lost in the system and have not been able to purchase ins.cover. We older ones are not all computer/internet savvy and need help from a person not a computer and it has become a stressful experience as my renewal date of Jan 6th gets closer so not very customer friendly”
“I went onto their site via Confused .com and got quotes for car insurance that were reasonable however when I went to pay their site was experiencing technical difficulties for over 5 days and so I rang them to pay for car insurance and the phone was busy for over 45 minutes and the person who went through the insurance was professional once I got through and I purchased the insurance.”
“I have been involved in a car accident which wasn’t my fault. Luckily, I had my insurance with Churchill, they were very helpful, compassionate and organised everything for me. The customer service I received, was exceptional!!!
Thank you.”
“My current car insurance is with them
However their renewal offer was some £50-00 more than ageas but again the renewal price included items of cover I did not require”
“I looked everywhere for the best deal and Churchill was the best, the gentleman who sold me the policy was great, I am not clever on computers etc and he took the time to explain how to buy the policy on my mobile phone.”
