Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,198 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My favourite make up, from foundation to mascara, eyeshadow to lipstick. I haven’t found a product I don’t like to far. Cruelty free and vegan makes it all the better.”

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Posted 3 years ago

“As always, v gd quality from Ciate - high quality eyeshadow with fabulous pigment”

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Posted 3 years ago

“Quick delivery. Packaged very well. Would highly recommend.”

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Posted 3 years ago

“Great service and products”

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Posted 3 years ago

“Love the lipstick it’s soooo good but totally disgusted at the size of the box (could fit pair of shoes in it) and amazing of packaging for a lipstick”

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Posted 3 years ago

“Exactly what you want from a internet company. In fact any company. Great service, great product, delivered on time and well packaged.”

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Posted 3 years ago

“Absolutely awful. Dry and practically empty. Wast of money.”

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Posted 4 years ago

“Lovely quality, beautiful colours and nail art accessories - quick nad well packaged delivery”

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Posted 4 years ago

“My daughter bought me a Ciate lipstick for Christmas and I loved it. So I thought I would have a loo and see what other items were available, ended up buying 5 items”

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Posted 4 years ago

“Always loved the products I have purchased from ciate London. Great quality products, excellent value for money and i feel you definaty get what you pay for. Ive purchased a variety of items such as: nail polish, eye shadow, mascara, primers etc and always pleased. I would recommend to others. Thank you”

Helpful Report

Posted 4 years ago

“Love their nail polishes, especially the metallic multi-faceted ones & their glitter lipsticks are amazingly pigmented & look fantastic on. However, I also purchased the watermelon eye patches but the jury is still out on those, unfortunately.”

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Posted 4 years ago

“I could happily spend so much money on this website. Products are great quality AND vegan. Sometimes a little on the pricey side but there are often sales etc which make everything much more affordable. Products delivered quickly even during the pandemic”

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Posted 4 years ago

“Dear ciaté London, I’ve made a purchase on December 9th (#135121UK) and to this day I didn’t received it yet. If you could solve the problem and give me the product or the money, I would appreciate it very much. Thanks, Maria del Mar”

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Posted 4 years ago

“Perfect, product as expected and fast delivery during Christmas crazy weeks!”

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Posted 4 years ago

“This retailers choice of courier (Hermes) made the whole shopping experience VERY disappointing. The Ciate 'Customer Services' team seemed very uninterested when I escalated the poor delivery service to them and could have salvaged what is now a one star review. Will not be using this retailer again.”

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Posted 4 years ago

“Brilliant”

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Posted 4 years ago

“Thanks to Birchbox for introducing me to Ciate London. I am very happy with my purchase, which arrived days sooner than I expected, due to the Christmas holidays. I intend to buy from Ciate London again”

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Posted 4 years ago

“Amazing customer service! A problem with my order was fixed super efficiently and the customer service team are lovely”

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Posted 4 years ago

“Product came when expected to. Nice packaging.”

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Posted 4 years ago

“Best customer service I've ever had the pleasure of dealing with - after a mistake on my part they were so helpful in dealing with the problem and although I was happy to return the wrongly ordered item and wait for an exchange they simply wished me a happy Christmas and sent me the item I originally wanted as a gift and told me to keep the original - I will and already have recommended your company to many of my friends who were all highly impressed with the fantastic service I received from yourselves ............ once again thank you so much”

Ciate London 5 star review on 7th January 2021

Helpful Report

Posted 4 years ago

Ciate London is rated 4.3 based on 3,198 reviews