Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,198 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some of your Glitter Flip lipsticks, which after receiving today I love. I am really not happy with the customer service though. I understand that this time of year is hard, but after paying £15 for the product I wish I hadn’t bothered. If you can’t handle the Christmas sales, don’t have one. Don’t say it will take 2-3 days to post (which I had to pay for by the way) when it takes a lot longer than that. I was also stunned to find that customer services was shut, even though the website and social media accounts were running and were kept up to date. I know that sadly I am one of many, who too have been disappointed and ignored. Ciaté you have lost me as a costumer! I am not happy with the service at all!”

Helpful Report

Posted 6 years ago

“Quick delivery considering it was Christmas. Good price. Purchased Glitter lips duo and polish in sale. Polish unusual colour in nice sized bottle. Glitter lips ok but left lips dry and little in the way of glitter even though I followed the instructions”

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Posted 6 years ago

“My daughter is very happy with the products contained within the advent calendar.”

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Posted 6 years ago

“Item not received. Hermes tracking says it was delivered. Clare then tell me to check with Hermes delivery address all it says is item delivered to safe place cbc- never again will I order like this. I'll do my shopping with trusted eBay or in shop.”

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Posted 6 years ago

“My daughter is absolutely delighted with the advent calendar I purchased from you.”

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Posted 6 years ago

“My item never arrived. Hermes was the delivery company and I think very poorly on companies who use Hermes as they already have an atrocious reputation!”

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Posted 6 years ago

“I sent for one of your products in November; an advent calendar, and it still hasn’t turned up despite me being told in November that it had been dispatched. Bit late for an advent calendar now! I’ve got a very disappointed 13 year old. Merry Christmas.”

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Posted 6 years ago

“I placed an order over two weeks ago and have still not received it or any information about when it will arrive. I have also emailed customer service and had no answer.”

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Posted 6 years ago

“Quick and easy from ordering to delivery. Great company, will order again soon.”

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Posted 6 years ago

“They deliver using Post Office Signed for, and as I was out I had to go to the post office the next day. Why is a small parcel "Signed for". If so why don't they use a proper carrier where you can tell them when you are in .”

Helpful Report

Posted 6 years ago

“I didn't have a good shopping experience with you. I paid for 2 Mini mani calendars and you only sent me one of them. After several emails and telephone calls you said you would investigate and kept me waiting for ages. Very disappointing and I certainly will not be buying from you again or recommending other people buy from you. Really not good enough but you're very quick to take my money! A terrible experience.”

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Posted 6 years ago

“This was a lovely gift until today I discovered that one of the windows was entirely empty. Can customer services please get in touch.”

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Posted 6 years ago

“We have been very happy with the christmas nailpolish calendar we purchased. However 12.12 was empty!? Which is not ideal.”

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Posted 6 years ago

“Always good prompt service.”

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Posted 6 years ago

“So easy to apply & quick dry Brilliant all round brand”

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Posted 6 years ago

“This is the first year I've had duplicate nail varnishes from previous years, but I guess that had to happen sooner or later.”

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Posted 6 years ago

“I ordered the Mini Mani Advent Calendar. This took a while to arrive ( it was ordered on 28 Nov, arrived 4 Dec). It was an Advent gift for my sister who has 4 daughters. They loved it, wide eyes, screaming, laughing, the works! Worth it.”

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Posted 6 years ago

“Great company and fantastic quality. Shipping was very quick and order arrived within a few days! Vey happy with the product!”

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Posted 6 years ago

“Very nice colours. My dd likes them alot.”

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Posted 6 years ago

“fab stuff but what does jelly oil do!”

Helpful Report

Posted 6 years ago

Ciate London is rated 4.3 based on 3,198 reviews