Citizen Wolf Reviews

Name: Citizen Wolf
Address: 65 Marrickville Rd, Marrickville, New South Wales
Rating: 4.83

4.8 Rating 593 Reviews

97 %

of reviewers recommend Citizen Wolf

4.8

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

howl@citizenwolf.com

Location:

65 Marrickville Rd,
Marrickville
New South Wales
2204

Citizen Wolf 5 star review on 11th December 2024

Anonymous

Anonymous // 01/01/2019

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“Good service.”

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Posted 1 year ago

“The tops are excellent quality and fit perfectly!”

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Posted 1 year ago

“I purchased a gift card from the store for a friend who bemoans the poor fit and lack of ethical clothing alternatives for the humble Tee. She is thrilled and can't wait to come in and select colour and style and get the fit right. Love what this business is about and the quality of your products!”

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Posted 1 year ago

“As always I am delighted to say how excellent I find my new crew from CW . I recommend CW to all of my friends”

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Posted 1 year ago

“I requested a custom tee with short sleeves and a boat neck. I am always looking for tops with boat necks, and can never find them. I’m so happy with my top which is just what I have been looking for!”

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Posted 1 year ago

“Absolutely perfect fit Stays the same wash after wash”

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Posted 1 year ago

“I’m not one to write anything negative about anyone, so I will just say that for the first time since buying Citizen Wolf clothing, this latest experience has been the poorest with performance. Don’t get me wrong, your staff are lovely, but from the very initial purchase where I could not get the required discount for 3 items because I used my $50 birthday voucher things went backwards. I was also unable ,at the shop outlet , to use a $50 pre paid credit card to offset the purchase. Then I specifically asked to change the delivery address from my old work place. And yes, that’s where the 1st T Shirt went.. then I was asked to ring them and send it naxk( not exactly correct protocol). After a follow up email back to your company I was told they had been contacted and it would be taken care of. Still Two or more weeks later, I had to email again as the still have not received it. Not sure if it was cut again or it finally got returned, but it did eventually arrive. This was 6 weeks from purchase Now 8 weeks later I’m still waiting for the final two. I do appreciate things can go wrong and I don’t want the staff to cop to much blame, but would anyone be happy with this experience? Hopefully it arrives, from what was a birthday gift to myself, now for Christmas. Regards David”

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Posted 1 year ago

Hey David, Thanks for your feedback. Your remaining Tees are completed and will be posted via Express Post, tomorrow. As is generally the case with discount codes, you can only apply 1 code per purchase. Customers are welcome to contact us, if they have any issues with discount codes and we are happy to make adjustments, if needed. As we mentioned in our previous email correspondence, we're so sorry that you're Tees went to your old address, and that it took time to try and retrieve the items. That's why we sent you a $30 Gift Card to apologise and say thank you for your patience. Often people know who best to contact at their previous address, so it can be quicker for them to reach out. However, we were happy to contact your former workplace, and we tried on multiple occasions to see if the garments had been or could be returned. Our garments are all custom-made, and our ethos is all about sustainable practice, through minimising waste and reducing our carbon footprint. So, we were trying to get your original garments to you. Of course, we were happy to remake them, when that wasn't possible. We're sorry again, for the delay, and we appreciate you taking the time to give us your feedback.

Posted 1 year ago

“Amazing service, great quality and fits perfectly”

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Posted 1 year ago

“Great service and perfect fit after some tweaks”

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Posted 1 year ago

“I love my magic fit tee, wearing it now! I wanted tshirts that would look professional for work and the short crew is perfect. I'm really glad I provided my measurements though, because while the magic fit nailed some of them perfectly, it was off on one or two.”

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Posted 1 year ago

“Finally, a T-shirt that fits perfectly and flatters. My first one was efficiently and professionally fitted to my shape. I was so pleased and so lacking in good fitting Ts, I ordered five more!”

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Posted 1 year ago

“Very happy with my long sleeve - good fit and quality. However, points lost as I'm still waiting for my t-shirt to arrive after 3 weeks.”

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Posted 1 year ago

Hey Amelia, Thanks for your feedback. With first orders, we send 1 Tee first for you to try on for fit. If any changes are needed, we'll take care of that free of charge, then apply those changes to the rest of your order to make sure they're all perfect. We send out a Fit Confirmation email when we complete your first garment, and wait to hear from customers for confirmation of fit before we proceed. Now, that we know you're happy with the fit, we've begun working on your remaining garments 🙂

Posted 1 year ago

“Great fitting t-shirt. Fabulous idea to allow customers to personalize the cut. I’ve looked for a very long time for tshirts with a slighter linger short sleeve. Friendly and pleasant staff are an added bonus”

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Posted 1 year ago

“Great t-shirt. Fits nicely and looks good too!”

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Posted 1 year ago

“Extremely helpful and friendly stuff, easiest process from start to finish. Currently the best shirt I own, definitely worth the price tag.”

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Posted 1 year ago

“Beautiful fit and material. I always struggle to find t-shirts that fall nicely as I'm quite tall; thanks to the magic fit I now have a selection of high-quality flattering shirts that'll last me for years to come.”

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Posted 1 year ago

“This is the 3rd one i have purchased now from this site, they fit well and are of good quality”

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Posted 1 year ago

“I was very pleased with the service. My first order didn't fit right but it was replaced with a perfect fit. Very comfortable, didn't shrink after first wash, and very happy with how it looks. Best t-shirt I own.”

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Posted 1 year ago

“I love Citizen Wolf … love their ethos, quality and excellent customer service. It’s now so easy to get high quality t-shirts that fit exactly as I want them to.”

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Posted 1 year ago

“Amazing! I love all their products. The tshirts are still going after 3 years, still the same shape and size. My sweatshirt was awesome. Needed some tiny adjustments from the Tshirts but looking at buying another in new colour. These guys mean what they say - everything is quality, lasts and looks good!”

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Posted 1 year ago

Citizen Wolf is rated 4.8 based on 593 reviews