City-Airport-Taxis.com Reviews

Name: City-Airport-Taxis.com
Address: Kemp House 152 - 160 City Road, London
Rating: 4.78

4.8 Rating 1,127 Reviews

96 %

of reviewers recommend City-Airport-Taxis.com

Company Reviews

Questions

Metrics

4.8

Based on 1,127 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

+44 203 432 9333

Email:

email@city-airport-taxis.com

Location:

Kemp House 152 - 160 City Road
London
EC1V 2NX

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City-Airport-Taxis.com 1 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, excellent communication, competitive prices.”

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Posted 2 years ago

“Very friendly and reliable service, from beginning to end.”

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Posted 2 years ago

“Decent price and on time”

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Posted 2 years ago

“Bob on brilliant well done 😊”

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Posted 2 years ago

“Great punctual service both ways. Will definitely use again.”

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Posted 2 years ago

“We used the service in Tenerife. The drivers were both on time and helpful with our little one out and sorting out the luggage. Would definitely book again.”

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Posted 2 years ago

“Driver was perfectly on time and was helpful with the luggage. Drove pretty fast but correct. Payment was only possible by creditcard and not via I-Deal”

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Posted 2 years ago

“great communication”

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Posted 2 years ago

“Pre-booked, prepaid taxi never turned up at Tenerife South Airport. Their agent in the airport said that City Airport Taxis were preadvised that no vehicles were available, but they offered, sold and charged me for the service booked. Furthermore, they refuse to refund me the cost of a replacement taxi, despite being told by their Tenerife office that they would do so. DO NOT USE”

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Posted 2 years ago

“We had made a reservation, but oud flight schedule changed. We tried to change the pick-up time with the driver, but he shouted that he was busy and would not listen. So then we tried to reach the Back-Office, but were unable to. Every time we tried, there was a long phone-queu and we were thrown out after some waiting-time. Therefore we were forced to make other arrangements, since it is impossible to change the reservation afterwards, from the received mail. After explaining this in mail, we were still fully charged for the cab-fare. We are never going to use this service again and advise anyone else not to do so as well.”

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Posted 3 years ago

“Taxi didn't show up or contact me. Tried to contact this company for an hour with no success. Ended up stranded at the airport for 2 hours as no taxis or Ubers were available. AWFUL service. Still haven't responded to my emails. No refund.”

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Posted 3 years ago

“Bgftu”

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Posted 4 years ago

“great service. we had to cancel 3 times due to flight changes and every time it was cancelled quickly and without a fuss. highly recommended.”

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Posted 4 years ago

“Having just traveled 22 hours from Manila to Geneva I was just looking forward to getting home. Having received confirmation of payment from this company I understood all was in order. No. There was no driver and no notification of such until I called to ask where my driver was. This is not the first time they've canceled as I'm on my way but I thought I'd try them again. DON'T USE THEM”

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Posted 5 years ago

“No show at Milan Airport. 10 days later , still waiting for a refund. AVOID”

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Posted 6 years ago

“Excellent service, highly recommended.”

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Posted 7 years ago

“We return 16th of October from Liverpool City Center to Manchester Airport. For us it was terribly important that there were child seats in the car and we chose City Airport Taxis because they gave us a confirmation that this was not going to be a problem. But at the return, when we were picked up in Liverpool, there were no seats in the car. There was no time to order another taxi with child seats, so we had no other choice than to drive with our 2 year old and 7 year old child on the highway from Liverpool to Manchester without child seats. Although the driver drove as carefully as he could, the situation caused us a lot of distress as we knew that our children would not stand a chance if there were an accident. It is very disappointing that we had to put the children at risk and that City Airport Taxis didn't keep what they promise. This is simply not good enough.”

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Posted 7 years ago

“Driver did not turn up at Faro. After 30 minuteswe found someone who organised another driver. Rang 2 numbers and no one answered. At what point do you get alternative transport without City airport taxis not taking your money. No one contacted us to say no show. Not impressed”

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Posted 7 years ago

“I booked transfers with them in Rome and Barcelona, and I must say everything was perfect. The driver was on time, the vehicle was comfortable and the customer team was very helpful. I will continue to use their services.”

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Posted 7 years ago

“Superb service and excellent customer support. I made some mistake with the booking and their agent updated it without a problem. The driver was on time and we had a lovely journey to our hotel.”

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Posted 7 years ago

City-Airport-Taxis.com is rated 4.8 based on 1,127 reviews