City-Airport-Taxis.com Reviews

Name: City-Airport-Taxis.com
Address: Kemp House 152 - 160 City Road, London
Rating: 4.78

4.8 Rating 1,128 Reviews

96 %

of reviewers recommend City-Airport-Taxis.com

Company Reviews

Questions

Metrics

4.8

Based on 1,128 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

+44 203 432 9333

Email:

email@city-airport-taxis.com

Location:

Kemp House 152 - 160 City Road
London
EC1V 2NX

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City-Airport-Taxis.com 1 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“City Airport Taxis (WEBY Ltd.) is only an agent. They do not guarantee the transfer costs as agreed, even if it is prepaid. Prior to our group travel to Courmayeur in February 2024 we arranged for pickup at Genève airport for 9 persons. The agreed price was 1255 Euros for transport to Courmayeur and return a few days later. The transfer down went very well even including some flight delays. On the day of return, we were informed by City Airport Taxis that their supplier had cancelled due to problems with their vehicle and we were presented an alternative option with a new supplier. However, we had to pay an additional 572 Euros due to short notice. When we protested, we got the option to cancel the return to the airport and get a refund. We had no real option other than accept the new offer since we had a flight in Genève to catch. We complained to Bookings and all we got was an “apology for the inconvenience” from WEBY Ltd. Our recommendation is to avoid this company and seek to make agreements directly with the suppliers. In any case, be aware that the only service they offer is to connect you with drivers and arrange for payments.”

Helpful Report

Posted 10 months ago

“Excellent service in every aspect, highly recommended”

Helpful Report

Posted 11 months ago

“Amazing service I booked this for my elderly parents and the driver was excellent didn’t let them lift a finger carried their cases for them and ensured they were safely in the airport building before leaving. We will definitely be using their service again. Thank you so much.”

Helpful Report

Posted 11 months ago

“Booking made online. Acknowledgement email received. Couldn't find the vehicle at the cheapest prices shown but with a small increase, my booking was made and confirmed. WhatsApp confirmation also done. Day before, another email confirming time and place of meeting. One hour waiting time from plane landing was a little worrying but, not a problem. Same procedure for departure, and they advised changing the pick up time, which was a good idea. I would definitely recommend and use them again, as I had no issues and the price was competitive.”

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Posted 11 months ago

“Ruim op tijd Een berichtje van de chauffeur dat hij er was Reed heel rustig Prijs was zeer gunstig Zeer tevreden .volgende keer weer”

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Posted 11 months ago

“Driver was very nice and cooperative and overall experience was awesome.”

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Posted 11 months ago

“Excellent service.”

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Posted 1 year ago

“Very satisfied. Good communication with arrival and meeting. Driver M. Chafai was excellent, courteous and helpful. This is my second dealing with you.”

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Posted 1 year ago

“Very satisfied with this company. The driver was punctual, the vehicle was clean and we had a very nice conversation on the way to the airport. He also stepped out of the vehicle to greet us and help with our suitcases. I would definitely recommend and will use again. Great job 👍”

Helpful Report

Posted 1 year ago

“Excellent communication in run-up to trip. Uncomplicated process. Very good local experience.”

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Posted 1 year ago

“Tout s'est bien passé à Paris CDG. Le chauffeur était à l'heure, rapide et nous a beaucoup aidé.”

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Posted 1 year ago

“Excellent service at a great price. I had a great chat with Leah on the way to the airport after she picked me up at my hotel bang on time and she made the start of the journey home to a cold and very wintry Scotland really pleasant. I'll definitely use the service again, although I will probably call direct rather than use the App.”

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Posted 1 year ago

“Excellent provider, our flight was running late and we had a train to catch the driver allowed us to make changes to catch the train from an alternative station to keep us on time”

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Posted 1 year ago

“Excellent service provision from start to finish. Good communications, via email with back up numbers should a problem arise. Our flight was an hour delayed, but once we arrive in the office we were facilitated. Pick up at hotel was punctual and a pleasant transfer took place. I would use this service again.”

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Posted 1 year ago

“Very, very good. I recommend this company to everyone! Great company!!!”

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Posted 1 year ago

“The car was new and very clean, the dirver was very kind, helpful and was speaking superb English and the service was very proffecional. I strongly recomend it.”

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Posted 1 year ago

“A very excellent driver gave us a smooth ride to Zurich Airport in a clean, comfortable car.”

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Posted 1 year ago

“Very quick efficient booking system pick up at cruise terminal was quick and effortless. Overall excellent service thank you”

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Posted 1 year ago

“Excellent service, pick up right on time, very flexible about making an extra stop on the way, vehicle was clean and comfortable. Would use again, would recommend.”

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Posted 1 year ago

“Excellent service both ways, both drivers helpful and courteous, on time, and (if this matters to you) in premium vehicles compared to what I had booked. Slight delay meeting the first driver, quickly sorted out by phoning the main office, no issue. Cost was good for the length of journey (50 mins) and compared to colleagues who had paid almost the same for much shorter journeys. Will definitely use again for business, no worries about waiting for a taxi or what you might have to pay - and might well use for personal use as well.”

Helpful Report

Posted 1 year ago

City-Airport-Taxis.com is rated 4.8 based on 1,128 reviews