Clearabee Reviews

Name: Clearabee
Address: Clearabee, Griffin House,19 Ludgate Hill, Birmingham
Rating: 4.10

4.1 Rating 265 Reviews

78 %

of reviewers recommend Clearabee

Company Reviews

Questions

Metrics

4.1

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

info@clearabee.co.uk

Location:

Clearabee, Griffin House,19 Ludgate Hill
Birmingham
B3 1DW

Write Your review

Tell us how Clearabee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID THIS COMPANY AT ALL COSTS!! We had a couple of furniture items removed, including a sofabed, by them under contract from DFS when we were buying a new couch. When they were removing the sofa bed, they took the bed out but declined to take off the feet. When they took it out the front door the feet took a couple chunks out of our new front door (installed less than a month before) the driver and helper didn't even tell my wife this happened, just sat in the van and then left. My wife has some anxieties so wasn't in the room with them when they finished. She called me at work in tears due to the damage. I got in contact with Clearabee about this and at first they offered me £40 to settle it, I refused they then offered their "max" of £89, I refused again. Due to the style of door it requires a complete replacement of the door and case, costing around £2000. I had them escalate the issue, and waited 2 weeks with no response, when I emailed them again I was told they were waiting on their 'restoration team' I have since recieved no responses from them to any emails. I have called and had them escalate to the complaints manager and still nothing, I have even had DFS contact them and nothing. Some context regarding this; my wife had cancer and received an insurance payout which is why we were able to do some work on the house, including the new door and sofa. They were made aware of this. The stress and trauma with how they have NOT handled this situation has had a detrimental effect on her.”

Helpful Report

Posted 2 years ago

“Terrible - was given this waste disposal company by ween kitchens ... haven't shown up 3 times now absolutely disgusted and my old kitchen waste is still sitting outside and I've idea if they're picking it up. Noone has rung me. Absolutely disgusted and ill be raising this with wren and also with BBC rogue traders”

Helpful Report

Posted 2 years ago

“Very efficient, friendly and quick service from Clearbee yesterday. Removal of sofas and chairs all undertaken with consideration for property and would recommend.”

Helpful Report

Posted 2 years ago

“Gave up one days work and waited. However 5.15 pm we were told they cannot come today and will arrive tomorrow sometime. Tomorrow is the arrival if our new settles. Very disappointing. We will re-review if they turn up tomorrow.”

Helpful Report

Posted 2 years ago

“Terriable company youg driver is so dam rude and a bit stupid vans are a eyesore not very professional at all stay clear of them better companies out there glasgow”

Helpful Report

Posted 2 years ago

“I bought a medium skip bag for a bathroom refurbishment, once it was full I requested its removal twice over 2 weeks with no result, finally contacted them via a webchat which was painfully slow. They then said it would likely be 'in their experience' overweight and would not collect until I had paid an extra £120. They say it will be weighed and if not that heavy the balance returned but only they get to weigh it!!! The max weight in their medium bag is 250kg, the same bag from Hippobag will take 1.5 tons and only costs a few pounds more. This company is a rip off and I certainly won't use them again.”

Helpful Report

Posted 2 years ago

“They've taken things that were worth money but left the rubbish now if you ask me or anyone else that's done on purpose these items were not for a skip let's just say, my daughters 2 brand new scooters and my youngest 3 weeler. These people will continue to have calls until this issue is resolved. £100 gone after we pay £480 and still left with have of my rubbish not cleared. I'm absolutely disappointed hurt by this. Its been 3 hours since an investigation took place to find my stuff, still no call to say they found it. I'm fuming and I will stay angry until I have my kids stuff back.. can i just say 1 more that i paid for the xxlarge man with a van to still have 3 qaurters of a garage full and have taken £100 worth of scooter. £580 I'm broken and fuming.”

Helpful Report

Posted 2 years ago

“I do not usually write reviews but had no choice. Yesterday my neighbour was using them and their rubbish was blown to my garden. Instead of apologising they had the cheek to blame me since my fence was broken rather than their fault for not responsibly putting it away. Even if it was a mistake the normal thing is to apologise for the mistake caused. I feel it is important to tell my experience so it does not happen to anyone else.”

Helpful Report

Posted 2 years ago

“I arranged for 1 sofa to be removed, they took both my sofas, I am currently Left now with no sofas in my living room. Clearabee have told me that it’s not their responsibility because they can take up to 3 items if asked. Well they weren’t asked. They continue to deny responsibility, meanwhile I am left with no sofa To sit on”

Helpful Report

Posted 3 years ago

“Absolutely awful company. They lie and never apologies for their mistakes, which they make often, even for regular customers. I'm not using them again.”

Helpful Report

Posted 3 years ago

“Absolutely great. They turned up on time down to the minute from a text message. Really nice couple of guys who were well versed in moving sofas around even in the tight gaps my apartment has. Diligent and very friendly. I used the Manchester service.”

Helpful Report

Posted 3 years ago

“Arranged for a large load collection (6yd skip size) for the Saturday pm , myself and my brother spent the morning bringing all the rubbish round the front for an easy collection only to get a message saying unfortunately can’t make it today but will collect Monday. Could not be there for collection unfortunately and they took away only part of the rubbish claiming to have taken 6yds. Struggled to find a phone no to ring to complain, eventually someone rang me back to say the driver had taken 6yds and that there was 10 to 12 yds there. If 6 yds were taken that should have been at least half of it gone but it wasn’t.PAID £250 for this , they are a ripoff, better off hiring a skip .”

Helpful Report

Posted 3 years ago

“Hi had a sofa removed DFS who had arranged this with clearbee maidstone they damaged my new 6 day old new front door when contacted them with photos just made excuses and reasons why there not responsible shocking company avoid if you don’t want your property damaged”

Helpful Report

Posted 3 years ago

“Excellent service was here on time to collect our old 3 piece suite yesterday”

Helpful Report

Posted 3 years ago

“I would strongly advise steering clear of this shower. Ordered a skip and after being 2 days late I could not get an answer regarding when it was going to turn up or any explanation as to why. Still not resolved. THEY ARE USELESS!!”

Helpful Report

Posted 3 years ago

“This company is terrible, my company was carrying out work on behalf of a client and called them to remove waste, was advised it needed another van which was fair and I was happy to pay, they then said I needed another van so 3 vans and their ridiculous call out fees has cost me well over a grand, the chimps they sent damaged my customers walls to which the two responsible responded with “just use nail polish that’s why you pay maintenance” I rang the office to complain and was told by the ops manager that all they could do was apologise, they were late and took 3 days longer than originally quoted for, I never write reviews but never have I had work carried out at this standard and with this attitude. They should be ashamed .”

Helpful Report

Posted 3 years ago

“Absolutely awful. Sent one person to collect a four seater sofa and chair. The team member was at a loss at what to do, I ended up having to call my husband home from work to assist. Then upon contacting the Helpline was faced with some of the worst customer service experience I’ve ever received from ‘Ben’. He was sarcastic, no empathy, unhelpful and rude. Was recommended to use via DFS.”

Helpful Report

Posted 3 years ago

“Paid big amount of money for .an with van to collect a kitchen and general rubbish and a double bed when asked if a mattress was involved I said yes and they said there was a extra cost for mattresses I said that's fine but they turned up and said we can not take the mattres because its not been paid for there just out to rip people off avoid at all cost!!!!!!”

Helpful Report

Posted 3 years ago

“We were asked to send pictures and measurements to clear garden rubbish and household waste and was quoted for that. When the man in his van turned up said he couldn't take 85% of it. Loaded the little bit they would take and left. Said he wasn't allowed to call the the company and said it happened all the time. He emailed them to confirm we should have a refund and yet they have not responded. Cost £250 to dispose of a fire and fridge freezer. How are they still in business ? The call centre happily takes your money but not your waste. Look elsewhere for help. Still no refund or contact from this unprofessional and underhand third party company who just pass unqualified leads to local traders”

Helpful Report

Posted 3 years ago

“Cowboys Wrecked our brand new wooden floor carrying out the simplest of jobs removing our old sofa which now needs replacing in full or sanding down completely and re-staining both very costly”

Helpful Report

Posted 3 years ago

Clearabee is rated 4.1 based on 265 reviews