CLEAR Reviews

Name: CLEAR
Rating: 1.14

1.1 Rating 104 Reviews

2 %

of reviewers recommend CLEAR

Company Reviews

Questions

Metrics

1.1

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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CLEAR 1 star review on 29th November 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not necessarily expedite entry. Not all locations staffed. Some location only usable if you also have pre-check. Skip it for something else.”

Helpful Report

Posted 1 week ago

“I used clear once for work for a year, luckily my work paid for it. It was worth it at Love Field, but they are not at every airport so I actually really hardly used it. I canceled it and my husband and I thought about trying it out again. We went out of town and they did not have clear at the airport we went to, so we never even used it. I went to cancel my account, I already got charge the $189. I had to cancel my debit card, asked for a refund. Then my refund did not go to my card because I had to cancel it because of this payment. I emailed several times to clear, they were super unhelpful. This took over a month and I still have not received an email back, I undated my payment information and still have not received my refund. Then I got an email saying my account is going to activate in 30 days, why?? when i canceled it. Are they just trying to take more money from me and never pay me. I NEVER EVEN USED THIS AND NOW I AM OUT ALMOST $200. HORRIBLE CUSTOMER SERVICE. DO NOT USE THIS!!!”

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Posted 8 months ago

“Im very disappointed in the service of clear over the past year. Clear is supposed to make traveling quicker and more convenient but the longs are longer than the regular lines. The past 3 times I traveled the TSA pre check line moved 2x faster than the Clear line, so Im not sure what exactly I am paying for. Then you have the nerve to raise the prices. I will not be renewing after my subscription is up. I do not see the value for the money I am paying.”

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Posted 9 months ago

“I travel every week. And every time it surprises me how bad Clear getting worse. They are giving 30 days free memberships to everyone. And their lines are often longer than TSA pre check line. Last time they were only 2 people working for over 100 passengers.”

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Posted 10 months ago

“Haven’t had any luck with family pass. 2x now. Wife had issues today and she is the main on account. Think we are going to cancel”

Helpful Report

Posted 6 years ago

CLEAR is rated 1.1 based on 104 reviews