Clicks Reviews

Name: Clicks
Rating: 2.10

2.1 Rating 220 Reviews

27 %

of reviewers recommend Clicks

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Metrics

2.1

Based on 220 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am merely writing this review to voice my personal opinion. I bought the Toni and guy slimline straightner from Clicks. What a dissapointment. It was a steal for R399.99 but for me money wasted. The plates are so akwardly shaped. For me it is impossible to make a curl with that squared design. I usually love Toni and guy products but they really missed with this one. The only thing this useless design is good for is getting burned all over because its just not user friendly. If i could I would seriously take this monstrosity back and rather buy one of the house brand straightners. 😢”

Helpful Report

Posted 11 months ago

“Dear Clicks Head Office I am writing to express my extreme dissatisfaction with the service I received from one of your employees, Biance de Beer, during my recent visit to your pharmacy in Constantia. On Tuesday 23 April 2024, I visited your pharmacy to collect my medication. Unfortunately, I was met with rude and disrespectful behavior from Ms. de Beer. Despite the fact that I had been a loyal customer and had never encountered such treatment before, Ms. de Beer seemed disinterested and dismissive from the moment she assisted me. Firstly, Ms. de Beer failed to greet or introduce herself, which immediately set a negative tone for our interaction. She then proceeded to display a lack of professionalism and competence when she encountered difficulties processing my medication. Instead of attempting to resolve the issue or offer assistance, she rudely suggested that I should look at my statement myself to determine why the medication could not be dispensed. As a long-standing customer of Click Constantia, I have always been accustomed to receiving excellent service from your pharmacy staff. However, Ms. de Beer's behavior was not only unprofessional but also made me feel victimized and incompetent. Despite my attempts to communicate my concerns, Ms. de Beer continued to prioritize the computer over addressing my needs as a customer. Furthermore, Ms. de Beer's behavior was exacerbated by her inappropriate laughter with her colleagues while I was still waiting for resolution. This demonstrated a complete lack of empathy and disregard for customer service standards. I find it unacceptable that someone in a managerial position, as Ms. de Beer claims to be, would behave in such a manner towards a customer. Instead of de-escalating the situation and providing a satisfactory resolution, Ms. de Beer further exacerbated the issue with her dismissive attitude and refusal to apologize. In conclusion, I am appalled by the level of service I received from Ms. de Beer and believe that her behavior does not reflect the values of your pharmacy. I urge you to address this matter promptly and ensure that appropriate action is taken to prevent similar incidents from occurring in the future. Sincerely, Imtiaz Noor 068 35 44 11 3”

Helpful Report

Posted 11 months ago

“I received my order very late, it was a mess, cleaning chemicals were packed in one box with my baby’s food . Worst part I had to call the store because I didn’t receive the SMS with the OTP . I’m so disappointed, after all these years of being a customer 🚮”

Helpful Report

Posted 1 year ago

“I just selected 1 star in order to write this review, however a minus ratingvwill still be to high. When I wanted to use my club points, I was told that my club cash back points of over R 400 was used, at Clicks Greenstone & I don't even stay close to that mall. How can someone use my points with out a card of which is in my possession. I have called head office and they said that they can't help me, as it was used and it is not their problem Then when I want to log in to my clicks app, as my last purchase on my slip said I have R 160 in, my account has been blocked. Clicks Management. Your staff is a bunch of thiefs and you sit with a great syndicate of stealing your customers points and I surely believe that I am not the only customer who is complaining. I will not make use of you anymore. Dischem will get a new customer”

Helpful Report

Posted 1 year ago

“Customer service and they are rude”

Helpful Report

Posted 1 year ago

“I ordered a case board well over a month ago and have not heard a thing. I have made two inquiries and it was impossible to get a reply. Poor poor website. Even worse customer service. I wouldn’t trust Clicks enough to place an order”

Helpful Report

Posted 1 year ago

“damaged goods - such a hassle to replace - have to go to a store which defeats online”

Helpful Report

Posted 1 year ago

“queuing terrible Sell products with spelling errors - product fake or real”

Helpful Report

Posted 1 year ago

“I always buy OH so Heavenly body spray No stress for R35.99. Suddenly only this 1 is R99.99. All the other OH do heavenly body spray is R35.99. When I showed the cashier, she said that is the correct price. It is in Goldfields Mall Welkom and Kroonstad as well. I went to another Clicks store for R35.99. Keep the R99.99 body spray for yourself Clicks.”

Helpful Report

Posted 1 year ago

“I'm at clicks menlyn and they don't have testers for Loreal products,how are we supposed to buy make up without testing? This has been going on for 3 years.”

Helpful Report

Posted 1 year ago

“I placed an online order via the Clicks App on November 29th.Worst decision ever. You can message,call,rant on social media and still not receive your order. A message is sent via the app everyday indicating that the order is out for delivery but I haven't received my order to date.Clicks online service is a nightmare!!!!”

Helpful Report

Posted 1 year ago

“Good Day Yesterday I went to clicks at Villageview on Van Burren.To buy my face wash ,suppliment and lotions.When I was asked for my clicks card.I mentioned that I dont have the physical card with me but I know the clicks card number off by heart. Upon paying I asked to redeem my points.I was told no because I dont have the physical card.There is no proof that this is my card. I asked why would I bother knowing someon'es card number off by heart?I use this number so often at Engen and Clicks.I asked if I can verify my details by saying the full name ,address ,contact number and email address on the account.I was told no I even confirmed my cash back balance as I had checked it while I was at work before going there. My question now is say my card is lost or stolen and gets picked up by someone.They will be more legible to use it more than me because they holding it physically,but yet I have all the details on it?This DOES NOT MAKE SENSE How is this preventing fraud or scams?This is not bullet proof.I was so annoyed and dissappointed,as I have started that clicks back in 2012. With such changed.Please put a notice with disclaimer somewhere in the store.Please be reasonable if someone is willing to verify details please consider that.”

Helpful Report

Posted 1 year ago

“I placed an order on the 9th, on the 15th the status changed to order attempted contact not available, but there was no contact made, I called to enquire, I was told the order has been taken back to the warehouse, I asked which number do they have they told me about a number that's not even mine whereas I wrote the correct number when I made the order. I'm so disappointed, I still haven't received my order. I'm waiting for them to escalate the matter as they suggested but I really wanted to cancel the order. Clicks online isn't for the faint hearted.”

Helpful Report

Posted 1 year ago

“Bought a few products online on Tues the 26th of Sep 2023 and opted for the click and collect delivery method.Didn’t receive any confirmation email or SMS but money went through. Today is Friday the 6th of October 2023. I still haven’t received my products. I called customer service and he told me they will get back to me in 3 working days. Do not buy online.”

Helpful Report

Posted 1 year ago

“I purchased online money was deducted from my bank account but I did not receive any conformation and when I looked at my cart it still had the items which I bought but my money is gone phoned clicks wrote many emails they just sent me email that they still investigating Terrible experience”

Helpful Report

Posted 1 year ago

“Worst way to order something you need, rather you go to the store and purchase items. Service is terrible, you wait days just for products to be delivered I thought it would be more convenient but no thanks never again”

Helpful Report

Posted 1 year ago

“One of your employees were being very rude to me and my friends just because we walked by the Ariana grande perfumes and they said "is this what they teach you at school". Please fix,we as school students have to be respected like we respect elders.Thank you”

Helpful Report

Posted 1 year ago

“Clicks Quagga Centre is SCAMMING customers at till points - Make sure to NOT SWIPE your cards at Clicks Quagga Centre. The manager at Clicks Quagga Centre in Pretoria asked me to swipe twice as the first transaction will reverse but he also Rudely Refused to write an agreement ( between mysel, him and the cashier) so I lost money just like that .”

Helpful Report

Posted 1 year ago

“Disgusting, terrible, horrible services received from the Gordonsbay branch, from the manager. Good etiquette, manners and respect doesn't cone with training. Certainly lowers the stores, grading and standard by employing such staff. Half unprofessional advertising with no specification. But I took a picture of it. Addressing it with a positive mindset, with your manager didn't help, he had a rude arrogant attitude. I'm extremely disappointed. Won't visit this branch again.”

Helpful Report

Posted 1 year ago

“I have spent many thousands of rands at Clicks. My wife has terminal bone cancer and the pain meds we get at Government hospital has BAD side effects. I don't have a Medical Aid and am a pensioner. I get her Fentanyl patches privately which costs a lots of money. I got 3x quotes from different pharmacies and chose to get the meds at Clicks as their quote was R11 100 for one months supply. I asked them to get them for me but asked that they confirm the price as they had already tried to find a cheaper generic. This morning 3 days after getting a quote in writing and paying in excess of R11 000 already) i get told that the price is now R12 600. Sweetly, KEEP YOUR WORD. Today is the last day Clicks shall see me. very very sad.”

Helpful Report

Posted 1 year ago

Clicks is rated 2.1 based on 220 reviews