Clicks Reviews

Name: Clicks
Rating: 2.10

2.1 Rating 220 Reviews

27 %

of reviewers recommend Clicks

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Metrics

2.1

Based on 220 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

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“Have been trying to change my phone number on the App and despite calling the helpline, it refuses to change my number. The OTP keeps going to the old number, thus cannot confirm any orders, scripts etc. The asistant on the helpline treated me in a very off-hand manner, insisting that all I had to do was log in after an hour and all my problems would be solved. The App is not intuitive at all.”

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Posted 10 months ago

“I trust clicks products no doubts about that but i m so disappointed that they changed the quality of their double ply tissues its now like single ply its terrible i will never buy tissues from clicks again cos i always have to use wipes after using it, pieces of tissue stuck in my bums total nightmare!!”

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Posted 10 months ago

“Purchased clicks oudourless warming pad a mortuary has more warmth than this inferior product. Do the buyers ever test these products.”

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Posted 10 months ago

“I wish to compliment Alla Mziyanda from Farrarmere Clicks Pharmacy, he is the most caring person I've ever met, even delivered vitamins which were out of stock for months, he goes the extra 1000 miles to listen 🎶 attend to your needs, look after this piece of gold, please give him recognition for being the best ever”

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Posted 11 months ago

“Made a mistake purchasing some items ...the staff were very helpful and professional with assisting with my refund.great service..thanks”

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Posted 11 months ago

“I am merely writing this review to voice my personal opinion. I bought the Toni and guy slimline straightner from Clicks. What a dissapointment. It was a steal for R399.99 but for me money wasted. The plates are so akwardly shaped. For me it is impossible to make a curl with that squared design. I usually love Toni and guy products but they really missed with this one. The only thing this useless design is good for is getting burned all over because its just not user friendly. If i could I would seriously take this monstrosity back and rather buy one of the house brand straightners. 😢”

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Posted 11 months ago

“Matt has been our computer technician for many years and we are extremely happy with his service. This afternoon we phoned Matt whether he could assist us with by transferring our data from our old phone to a new one. As usual he could. He logged into our system and transferred all the data to our new iPhone in no time. Over the years he has always been able to assist us. We will recommend Matt to anyone as he knows his products. Thanks Matt”

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Posted 11 months ago

“Dear Clicks Head Office I am writing to express my extreme dissatisfaction with the service I received from one of your employees, Biance de Beer, during my recent visit to your pharmacy in Constantia. On Tuesday 23 April 2024, I visited your pharmacy to collect my medication. Unfortunately, I was met with rude and disrespectful behavior from Ms. de Beer. Despite the fact that I had been a loyal customer and had never encountered such treatment before, Ms. de Beer seemed disinterested and dismissive from the moment she assisted me. Firstly, Ms. de Beer failed to greet or introduce herself, which immediately set a negative tone for our interaction. She then proceeded to display a lack of professionalism and competence when she encountered difficulties processing my medication. Instead of attempting to resolve the issue or offer assistance, she rudely suggested that I should look at my statement myself to determine why the medication could not be dispensed. As a long-standing customer of Click Constantia, I have always been accustomed to receiving excellent service from your pharmacy staff. However, Ms. de Beer's behavior was not only unprofessional but also made me feel victimized and incompetent. Despite my attempts to communicate my concerns, Ms. de Beer continued to prioritize the computer over addressing my needs as a customer. Furthermore, Ms. de Beer's behavior was exacerbated by her inappropriate laughter with her colleagues while I was still waiting for resolution. This demonstrated a complete lack of empathy and disregard for customer service standards. I find it unacceptable that someone in a managerial position, as Ms. de Beer claims to be, would behave in such a manner towards a customer. Instead of de-escalating the situation and providing a satisfactory resolution, Ms. de Beer further exacerbated the issue with her dismissive attitude and refusal to apologize. In conclusion, I am appalled by the level of service I received from Ms. de Beer and believe that her behavior does not reflect the values of your pharmacy. I urge you to address this matter promptly and ensure that appropriate action is taken to prevent similar incidents from occurring in the future. Sincerely, Imtiaz Noor 068 35 44 11 3”

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Posted 11 months ago

“I received my order very late, it was a mess, cleaning chemicals were packed in one box with my baby’s food . Worst part I had to call the store because I didn’t receive the SMS with the OTP . I’m so disappointed, after all these years of being a customer 🚮”

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Posted 1 year ago

“I just selected 1 star in order to write this review, however a minus ratingvwill still be to high. When I wanted to use my club points, I was told that my club cash back points of over R 400 was used, at Clicks Greenstone & I don't even stay close to that mall. How can someone use my points with out a card of which is in my possession. I have called head office and they said that they can't help me, as it was used and it is not their problem Then when I want to log in to my clicks app, as my last purchase on my slip said I have R 160 in, my account has been blocked. Clicks Management. Your staff is a bunch of thiefs and you sit with a great syndicate of stealing your customers points and I surely believe that I am not the only customer who is complaining. I will not make use of you anymore. Dischem will get a new customer”

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Posted 1 year ago

“Customer service and they are rude”

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Posted 1 year ago

“Amazing services 🔥”

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Posted 1 year ago

“I did an online order and upon delivery the couriers could not get intouch with the person who was supposed to recieve the parcel.After a few attempts to deliver the couriers sent the package back to Clicks SA.I was given three options to choose and upon chooosing re-order a Clicks consultant helped me to re-order and i am glad to say my order was delivered the next day to the delivery address,i am impressed with Clicks online service and i will use it again and again”

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Posted 1 year ago

“I ordered a case board well over a month ago and have not heard a thing. I have made two inquiries and it was impossible to get a reply. Poor poor website. Even worse customer service. I wouldn’t trust Clicks enough to place an order”

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Posted 1 year ago

“What an absolute pleasure dealing with Clicks Delcain, kloof, KZN the dispensary staff are so helpful,pleasent & will help you with everything, Nereen,Jud & Lyle. Thank you so much. I made the change & so happy. Gayle”

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Posted 1 year ago

“damaged goods - such a hassle to replace - have to go to a store which defeats online”

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Posted 1 year ago

“Hi thank you for the best service I received from Clicks West gate today. I was assisted by by Zandile Mopedi the lady greeted me with a warm smile and gave me an excellent service. My situation was a little tricky but when I explained to her she understood and did not hesitate she picked up a phone and started to make calls to Kwena clicks because that's were I bought the insulin for this month so she couldnt load the new script on the system then she called my medical aid and they made her to hold for a while she was very patient with them and she kept on checking on me and assuring that she will help me. I must not worry. I was so stress cause I was not sure if I will get the insulin. She's very good with people. She resolve my issue and she showed confident in what she does and willing to take any challenge coming her way.She is very professional and flexible. I must say my needs were met. I had a great experience.Best service ever thank you👏👏👏”

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Posted 1 year ago

“queuing terrible Sell products with spelling errors - product fake or real”

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Posted 1 year ago

“I requested medication for delivery using my Clicks mobile app. The assistant from Clicks Southgate, Esther was extremely efficient, helpful and diligent throughout the whole process. I was unable to collect the medication in person and Clicks made everything easier for me. Thanks to Philip as well, the gentleman who delivered my medication. Well done Clicks, Southgate, your staff are great. Please acknowledge them via this review :)”

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Posted 1 year ago

“I always buy OH so Heavenly body spray No stress for R35.99. Suddenly only this 1 is R99.99. All the other OH do heavenly body spray is R35.99. When I showed the cashier, she said that is the correct price. It is in Goldfields Mall Welkom and Kroonstad as well. I went to another Clicks store for R35.99. Keep the R99.99 body spray for yourself Clicks.”

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Posted 1 year ago

Clicks is rated 2.1 based on 220 reviews