Clicks Reviews

Name: Clicks
Rating: 2.10

2.1 Rating 220 Reviews

27 %

of reviewers recommend Clicks

Company Reviews

Questions

Metrics

2.1

Based on 220 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.4 out of 5
Avg Email Response Time	-1 hours

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Clicks 1 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've make a purchase online online on the 7th of October and selected South Gate click as collect to date i have not received any communication from them. I regret buying from them. Thy have lost me as their customer.”

Helpful Report

Posted 6 months ago

“I wenr to clicks in Vanderbijlpark to the chemist. I had to wait for 20 min there was no pharmasist on duty. They were walking up and down at thd back but no 1 help me. I than left and complain to the manager with a bad reaction. Very very bad service. Click wont see me again service pathetic”

Helpful Report

Posted 6 months ago

“The website says that delivery takes place in 2-4 days. I have been waiting for my order since 25 September 2024 and the tracker just says 'processing'. When I called them it seems that they themselves do not know where my order is and it will take another 3 days for them to track my order. When I requested a refund I was informed that that will take another 17 days. I am extremely disappointed in their service as I ordered medication as well. Extremely poor service and it is not something I will ever support or utilise again.”

Helpful Report

Posted 6 months ago

“Their click and collect takes forever. I regret buying online.”

Helpful Report

Posted 7 months ago

“Not enough Pharmacists - Cavendish. Waited in queue far too long!!! No sense of urgency and not a manager in sight!!!”

Helpful Report

Posted 7 months ago

“I have placed my oder on Friday and today is Monday, still have not recieved an sms. What I understand with click and collect should be easy and not something I wait as if I'm waiting for delivery. Truth be told dischem is better than this when comes to online shopping.”

Helpful Report

Posted 7 months ago

“I don't like that I have to wait days just to collect an oder, simply because your processing system takes time, I hate it😔😔 atleast when I buy in the morning let me be able to collect on the same day after few hours not days”

Helpful Report

Posted 7 months ago

“The manager/supervisor at Clicks, Boardwalk, is always grumpy. He never ever smiles even with returning customers he sees on a weekly basis. Taking my business upstairs to your competitor. Even when he comes to the til to overide the prices he is sullen and passive aggressive. DO SOMETHING as he is setting a bad example”

Helpful Report

Posted 7 months ago

“Today i went to clicks mabopane square and i bought the Abdomen Oral Gel.When i arrive home later yooh and try to apply it,it was already opened and it was a little left in the tube.Yoooh im so disappointed by clicks,it seems like someone has been using it and what if we apply it and get sick.”

Helpful Report

Posted 8 months ago

“Clicks autumn leaf mall zeerust i had to wait for a pre packed for 25 minutes. I specifically asked it to be prepacked so i dont wait. Though i showed my discomfort the lady seemed not to care”

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Posted 8 months ago

“bought a bottle only for its lid to break on first use had not even done anything but it just snapped off”

Helpful Report

Posted 8 months ago

“We ordered online and our items was delivered to the wrong address and we are hoping to get our items back or at least a refund we wil no longer be shopping online at click we will rather shop in store”

Helpful Report

Posted 8 months ago

“Your employee at Potchefstroom Me Keitumetse went out of her way to help me when I had a problem. Thank you Keitumetse”

Helpful Report

Posted 9 months ago

“We bought clicks brand nappies for my granddaughter her bum is full of pimples and red . She's only 3 weeks old.”

Helpful Report

Posted 9 months ago

“I called clicks, gateway to both the pharmacy and the switchboard concerning a vaccine. Both departments dont answer their phones. I need to know if they have stock of the vaccine. Its not feasible to drive there to mak3 enquiries. Please could the management address this issue. I dont think its so difficult to answer the phone. It could be a patient requiring urgent medication. Pathetic service. Zero rating but it does not allow me”

Helpful Report

Posted 9 months ago

“I went to Clicks in Schweitzer Reneke today and had a very unpleasant experience the pharmacy attendants were very grumpy and gossiped in a load tone in their mother tongue without any respect or tact towards my elderly mother while waiting to be served. She was very upset about the whole ordeal”

Helpful Report

Posted 10 months ago

“DON'T BUY THE NEWBORN NAPPY TRIAL PACK FROM CLICKS AS TOTALLY CRAPPY! EXCUSE THE PUN! THEY DO NOT SEAL AT ALL AND TEAR APART WHEN ONE TRIES TO PULL OFF THE SEAL....WHAT A RUBBISH PRODUCT AND AWFUL SERVICE FROM CUSTOMER SERVICE!!!!!! THEY TAKE YOUR DETAILS AND NEVER PHONE YOU BACK....BETTER PLACES TO SHOP THAN BEING RIPPED OFF BY BLOODY CLICKS!!!!”

Helpful Report

Posted 10 months ago

“Clicks is a big company by now their site should be working for foreigners who want to import to their countries I for one I'm Malawian and it's very hard to order from your site using my standard bank card”

Helpful Report

Posted 10 months ago

“Have been trying to change my phone number on the App and despite calling the helpline, it refuses to change my number. The OTP keeps going to the old number, thus cannot confirm any orders, scripts etc. The asistant on the helpline treated me in a very off-hand manner, insisting that all I had to do was log in after an hour and all my problems would be solved. The App is not intuitive at all.”

Helpful Report

Posted 10 months ago

“Purchased clicks oudourless warming pad a mortuary has more warmth than this inferior product. Do the buyers ever test these products.”

Helpful Report

Posted 10 months ago

Clicks is rated 2.1 based on 220 reviews