Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 245 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 245 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 8th February 2025

304

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We often are quick to share the negative experiences we have with the world, and very few times do we stop and share the good experiences we have. This is one of those good experiences. I am fully satisfied with my experience with Cliff and Pebble. From the item availability, to pricing, to delivery. All went super smooth and everything was as described. I would buy from them in a heartbeat. Thank you Matt!”

Cliff & Pebble 5 star review on 2nd August 2024

Helpful Report

Posted 6 months ago

Hi Jose, Thank you so much for your kind words. Matt is our owner and absolutely loves helping customers find the setup that's right for them! The Silvano Evo and Libra grinder look phenomenal in your kitchen. Great latte art as well! We're always here for any questions you may have or simply want to chat espresso! Thank you once again. The Team at Cliff & Pebble

Posted 6 months ago

“The Cliff and Pebble team were very helpful with all of my questions and issues with my initial shipment. They communicate well and are very nice people. I would buy from them again.”

Helpful Report

Posted 2 minutes ago

“Cliff and Pebble were extremely easy to purchase from. Shipping and customer service were fast. I love my Rocket Cinquantotto and Eureka Oro mignon XL. Upgraded from an appartamento and a Faustino grinder. I couldn’t be more pleased with my decision to purchase from C&P”

Helpful Report

Posted 6 days ago

Hi David, Great setup! 🎉 Thank you for sharing your experience and for trusting us with your upgrade. The Rocket Cinquantotto and Eureka Oro Mignon XL make an amazing duo, and we’re thrilled to hear you’re loving them! If you ever need anything, we’re always here to help. Enjoy your espresso journey! ☕✨ – The Cliff & Pebble Team

Posted 6 days ago

“Being new to the world of expresso, it was a pleasure working with Cliff and Pebble. Their team was able to answer my questions and assist with my purchase. Will definitely be a return customer!”

Helpful Report

Posted 1 week ago

Welcome to the world of espresso! ☕️✨ We're so glad to hear you had a great experience with us, and we truly appreciate your kind words. Helping you find the perfect machine is what we love to do! If you ever have more questions or need any accessories to enhance your setup, we're always here. Enjoy your espresso journey, and we can't wait to serve you again! Cheers! ☕️🔥

Posted 1 week ago

“Cliff and Pebble has been hands-down one of the best customer service experiences I’ve ever had. I ordered the silver/copper Rocket Appartamento, but it went out of stock shortly after my purchase. When I reached out to the team, they gave me plenty of options to make it right. One of those options was upgrading me to the TCA Rocket Appartamento in the same silver/copper color, which I happily went with. I couldn’t be happier with my new espresso machine and the amazing support I got from the Cliff and Pebble team!”

Helpful Report

Posted 3 weeks ago

Hi David! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. While we’re sorry the Appartamento went out of stock, we’re glad we could find a solution that left you happy and enjoying your new espresso machine! Customer satisfaction is our top priority, and it means the world to us to know we exceeded your expectations. We hope your TCA brings you countless delicious espressos and happy mornings. If you ever need anything else or have questions about your machine, don't hesitate to reach out – we’re always here to help. ☕✨ Cheers to many great brews ahead! The Cliff & Pebble Team

Posted 3 weeks ago

“I've purchased several times from Cliff & Pebble because of their fantastic return policy (although I've not had reason to utilize it) and the peace of mind that your product is tested prior to shipping.”

Helpful Report

Posted 1 month ago

Hi David, Thank you so much for your kind words and for being a loyal Cliff & Pebble customer! We’re thrilled to hear that our return policy and pre-shipping testing provide you with peace of mind—it’s exactly what we strive for. While we hope you never need to use the return policy, it’s great to know it’s there for you. Your support means the world to us, and we look forward to serving you again soon! Joseph l Cliff & Pebble

Posted 1 month ago

“Love that they’re tax free!!”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words! We're thrilled you appreciate our tax-free (to most States) perk—one of the many benefits of being a small, family-owned business. We love being able to offer little extras like this to make your experience even better. Happy brewing! ☕😊

Posted 1 month ago

“Purchased a lilet Bianca V3 from Cliff and Pebble. Some delays with Shipping but Matthew responded quickly to my enquiry. Very happy with purchase and would definitely buy from them again.”

Helpful Report

Posted 1 month ago

Hi Colla! Thank you so much for your kind words and for choosing Cliff & Pebble for your Lelit Bianca V3 purchase! We sincerely apologize for the delays with shipping, but we're thrilled to hear that Matthew was able to assist you quickly. We're delighted that you're happy with your new machine, and we truly appreciate your patience and understanding. It means the world to us that you'd consider buying from us again—if there's anything more we can do for you, don’t hesitate to reach out. Happy brewing, and enjoy your Lelit Bianca V3! ☕✨ Joseph l Cliff & Pebble

Posted 1 month ago

“Emailed C and P and they were so helpful with ordering and shipping. They don’t charge tax it’s such a no brainer !! My machine works well and I’m enjoying lattes all day everyday. Would only recommend C and P to my friends.”

Helpful Report

Posted 1 month ago

Hi Nelson, Thank you so much for your kind words and for choosing Cliff & Pebble! We're thrilled to hear you had a great experience with our team and that you're loving your new machine. There's nothing better than enjoying lattes all day, every day! 😊 Your recommendation to friends means the world to us, and we're here anytime you need assistance or have questions. Cheers to many more delicious coffee moments! ☕✨ Joseph l Cliff & Pebble

Posted 1 month ago

“My machine was delivered quickly and was well protected”

Helpful Report

Posted 1 month ago

Hi Jen, We're thrilled to hear that your machine arrived quickly and in perfect condition. At Cliff & Pebble, we take great care to ensure our products are delivered safely and on time so you can start enjoying your espresso experience without delay. If you need any tips or assistance with your new machine, don’t hesitate to reach out. Happy brewing! Joseph l Cliff & Pebble

Posted 1 month ago

“3rd grinder and machine purchase. Always a pleasure to do business with Cliff and Pebble.”

Helpful Report

Posted 2 months ago

Hi Stephen, Wow, thank you so much for your loyalty and for sharing your incredible setup with us! 🖤 We’re thrilled to be your go-to for espresso machines and grinders. Your continued trust means the world to us, and we’re always here to help with anything you need. Enjoy your new gear, and happy brewing! Matt l Cliff & Pebble

Posted 2 months ago

“My original order at cliff and pebble was a used lelit bianca at a discount. Unfortunately, the product had parts that were no good and couldn't be shipped. However, Matt messaged me personally to make things right. Instead of a used lelit bianca, he promised to ship a brand new machine for the inconvenience. And to top things off, the product was discounted further. The resolution could not have been made better. Thank you Matt and the cliff&pebble team.”

Helpful Report

Posted 2 months ago

Hi Peter, Thank you so much for your thoughtful and kind words! We're truly sorry for the initial hiccup with your order, but we're thrilled to hear that we could turn things around and provide you with a resolution that exceeded expectations. Your satisfaction is our top priority, and we're so grateful for your trust and understanding throughout the process. We hope your new Lelit Bianca brings you countless perfect espresso moments. If you ever need anything, don’t hesitate to reach out—we're always here to help! Cheers, Matt

Posted 2 months ago

“Sure! Here's a review you can use for Matt and Cliff & Pebble: I recently purchased from Cliff & Pebble, and I couldn’t be happier with my experience. Matt and the team truly care about their customers and go above and beyond to ensure everything is perfect. Their expertise in coffee equipment is unmatched, and the quality of their products is outstanding. From start to finish, the process was smooth, and the customer service was top-notch. It's clear that Matt is passionate about helping coffee enthusiasts like me get the most out of our coffee experience. I highly recommend Cliff & Pebble to anyone looking for exceptional coffee gear and amazing service. Thanks, Matt, for making my coffee journey even better!”

Helpful Report

Posted 2 months ago

Hi Carl, Thank you so much for your kind words and for taking the time to share your experience with Cliff & Pebble. It truly means the world to me and the team to hear how happy you are with your purchase and the service you received. As a coffee enthusiast myself, helping others elevate their coffee experience is what drives us every day. I'm thrilled we could be a part of your coffee journey and that everything—from the products to the service—met your expectations. Your recommendation is the highest compliment we could ask for, and it motivates us to keep going above and beyond for all our customers. If you ever need advice, support, or just want to chat about coffee, don't hesitate to reach out. Happy brewing, and thank you again for choosing Cliff & Pebble! Warm regards, Matt Owner, Cliff & Pebble

Posted 2 months ago

“Cliff & Pebble was great to work with and order my end-game espresso machine from. My Lelit Bianca v3 that was an open box came timely and in perfect condition! Living in the Midwest, I wanted to support a business closer to me but it was difficult to find a company with a big selection until I found them after a sponsored YouTube video and looked them up. If you’re on the fence about ordering from Cliff & Pebble, DO IT. You won’t regret it. I sure don’t .”

Helpful Report

Posted 2 months ago

Thank you so much for your amazing feedback! We're thrilled to hear that your Lelit Bianca V3 arrived in perfect condition and that you're enjoying your "end-game" espresso machine. Supporting our Midwest neighbors means a lot to us, and we're glad we could provide the selection and service you were looking for. f you ever have any questions or need assistance, don't hesitate to reach out. Welcome to the Cliff & Pebble family, and happy brewing! ☕

Posted 2 months ago

“I purchased an espresso machine that had an electrical defect out of the box. This seems like something that C&P should take ownership of, but I'm being asked to do a lot of legwork myself with the manufacturer or service professionals. Also, I'm sure it's a busy time, but the responses from support have been pretty slow. I'm not mad at anybody, and nobody has been rude or unprofessional, but I don't consider this to be a good customer experience.”

Helpful Report

Posted 3 months ago

Hi William, Thank you for sharing your experience. We’re truly sorry that your new espresso machine arrived with an issue, and we completely understand how disappointing that is. We work hard to provide the best support possible, and your feedback helps us improve. While we are the retailer and not the manufacturer, we are dedicated to guiding you through the process and doing everything we can to resolve this quickly. For certain brands, we are required to follow specific procedures set by the manufacturer, which sometimes involves additional steps like the customer creating a service ticket directly with the manufacturer. Us doing this would simply put us in the middle making communication go much, much slower. So instead we have the customer reach out to them directly. Please know that our goal is always to make this as smooth as possible, and we’re actively working with the manufacturer to expedite a resolution. Thank you again for your patience and understanding. We’re here to support you and will stay in touch until this is fully resolved.

Posted 3 months ago

“Fantastic customer service and very knowledgable sales team….. the lelit espresso machine and grinder all arrived safely and on time! Thank you cliff and pebble!”

Helpful Report

Posted 3 months ago

Thank you so much for the wonderful feedback! We’re thrilled to hear that your Lelit espresso machine and grinder arrived safely and on time, and that our team could provide the knowledgeable support you deserve. It’s always our goal to make the process as seamless as possible for our customers, and knowing you had a great experience means the world to us. Enjoy your new setup, and don’t hesitate to reach out if you ever have questions. Happy brewing!

Posted 3 months ago

“Matt & the team at Cliff & Pebble were wonderful to work with. They were very responsive and kept me up to date on the status of my order. I would highly recommend this online store to any of my friends looking to get into or upgrade their coffee/espresso setups.”

Helpful Report

Posted 3 months ago

Thank you so much for the fantastic review! We're thrilled to hear that Matt and the team could provide a great experience and keep you informed throughout your order process. Knowing you'd recommend us to your friends truly means a lot, as we strive to make every coffee journey as smooth and enjoyable as possible. We’re here whenever you need us, and we hope you enjoy every cup with your new setup!

Posted 3 months ago

“Excellent customer service. I bought a Lelit Bianca that had a broken gicleur out of the box, so I could not control the pressure. Matt was very responsive, helped me trouble shooting the problem, and we resolved it quickly. Machine works great now! I would definitely order from Cliff and Pebble again!”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words! We're thrilled to hear that you’re happy with your Lelit Bianca and that our team could assist in getting it running smoothly. Matt and the rest of us at Cliff & Pebble are always here to help and ensure our customers enjoy a seamless espresso experience. We look forward to serving you again in the future, and we’re grateful to have you as part of the Cliff & Pebble family. Happy brewing!

Posted 3 months ago

“After debating on the purchase, I finally found a great deal on the Lelit Bianca v3. Hard to beat free shipping, no tax and a 365 day policy. Matt was very helpful and answered any question that I had. 10 out of 10 would recommend.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We’re so glad you found the perfect deal on the Lelit Bianca V3 and that our free shipping, no tax, and 365-day policy helped make your decision easier. Matt enjoyed answering your questions, and we're delighted to know you had such a positive experience. Enjoy every shot of espresso, and please don't hesitate to reach out—10 out of 10 customers like you make our day!

Posted 3 months ago

“Excellent customer service and competitive pricing.”

Helpful Report

Posted 3 months ago

Thank you for your kind words! We're thrilled to hear that you enjoyed our customer service and found our pricing competitive. We strive to provide the best experience possible and appreciate having you as a valued customer. Happy brewing, and we look forward to serving you again!

Posted 3 months ago

“I ordered an amazing grinder from Cliff and Pebble. They set themselves apart offering an industry-leading 365-day in-home trial on their premium espresso machines and grinders. The ordering process is simple and was shipped promptly. I will look to buy from Cliff and Pebble in the future.”

Helpful Report

Posted 3 months ago

Thank you for your kind words! We're thrilled to hear you're enjoying your new grinder and our 365-day trial. We look forward to helping you with future purchases! Happy brewing! ☕ Joseph l Cliff & Pebble

Posted 3 months ago

Cliff & Pebble is rated 4.9 based on 245 reviews