Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 241 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 241 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 1st January 2025

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent stuff. They know their product well. I would highly recommend”

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Posted 5 months ago

Happy we could help, Frank!

Posted 5 months ago

“Smooth easy transaction, open-box product arrived in perfect shape. Will shop here again!”

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Posted 5 months ago

Thank you, Trey. I'm glad we could help. Our outlet center certainly has the best deals around!

Posted 5 months ago

“Was not the best on-line purchase experience. Had issues with availability/delivery. Machine I received had not been tested and had a couple of issues which I was able fix.”

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Posted 6 months ago

Hi Edward, Thank you for taking the time to leave a review. We take all feedback seriously and appreciate yours greatly. Regarding your order - you originally purchased an item from our outlet center and upon bench testing we discovered an issue with the remote PID and alerted you of this via email. We then decided to upgrade your order to a brand new Rocket Espresso R58 at no extra charge to you to which you agreed. We do see correspondence from you where you mention you are going to send us a video of an issue however, unfortunately, we never received the video and have not heard from you since. Due to this, we assumed all was well with your machine. If there are continuing issues, you have not made us aware of them so please feel free to reach out at your convenience and we of course will do our best to troubleshoot. Availability - since we agreed to swap your order to a new R58, we unfortunately needed to wait as that SKU was out of stock. We did our best to keep you in the loop on our incoming shipment and shipped your machine promptly upon arrival from Italy. I am deeply sorry for the delay in shipment however we again did not have brand new R58s at the time and alerted you of this via email. Thank you and we hope you’re enjoying your machine!

Posted 6 months ago

“Great product and service.”

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Posted 6 months ago

Thank you, Hai! We're happy we could help.

Posted 6 months ago

“I am really happy with my purchase,Cliff & Pebble is the best place to buy!!”

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Posted 6 months ago

Happy we could help, Roman!

Posted 6 months ago

“Amazing customer service. I regret buying my grinder from another retailer but am so happy I found Cliff and Pebble when buying my Lelit Bianca. They're now the first place I check for all my coffee equipment needs!”

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Posted 7 months ago

Glad we could help, Zaid!

Posted 7 months ago

“Great customer service and fast shipping. Knowledge staff that helped answer questions before making the purchase. I will definitely consider Cliff & Pebble for my future espresso purchases!”

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Posted 7 months ago

Thank you for your review!

Posted 7 months ago

“The C&P team has been great to work with and helpful with all questions/support needs.”

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Posted 7 months ago

Thank you so much for leaving a review!

Posted 7 months ago

“I am very happy of my purchase with Cliff & Pebble. The delivery was very quick and securely packaged.”

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Posted 7 months ago

Thank you, Atabay!

Posted 7 months ago

“Great machine ! Great service! Matt did a great job expediting”

Cliff & Pebble 5 star review on 24th May 2024

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Posted 7 months ago

Thank you for leaving a review, David!

Posted 7 months ago

“Shipped quickly, no issues. was as expected. Decided to order from you for the few extras included with the machine. Thank you!”

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Posted 7 months ago

Glad we could help, Savanna!

Posted 7 months ago

“A couple weeks ago i bought a lelit bianca v3 from cliff&pebble . A couple days later after my purchase, Lelit had a huge 20% sale on all their machine. Cliff&Pebble happily price matched and refunded the difference. All it took was less than 5 minute when I got on a chat with them. I am so happy with their service and wouldn't hesitate to recommend them to my friends and family!”

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Posted 7 months ago

Thank you for your review! Happy we could help.

Posted 7 months ago

“Everything arrived wuickly and worked wonderfully! I love my baratza Encore ESP”

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Posted 7 months ago

Thank you for your review, William!

Posted 7 months ago

“Cliff & Pebble has been very helpful in my journey in upgrading my espresso setup! I ordered the Eureka Libra and Lelit Bianca, both being an easy experience. My Libra did come with a cosmetic issue, but it works perfectly. Cliff & Pebble allowed me to pre-order the Bianca so I could get it in white with the sale and I’m very excited to get it! Matt and the C&P team have been great to work with.”

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Posted 7 months ago

Thank you for your review, Kelly! Matt is our owner and loves working directly with customers. Please let us know if there's anything else we can do!

Posted 7 months ago

“I believe it was Matt who sold me the espresso machine alex duetto IV. So far everything has been great! I was able to brew first cup on Sunday after arrival. Wife was very happy. If I have one complaint it is that when purchasing the unit it specifically asks what amps I would be plugging into. I clicked on 20amps, but noticed after a few days something was off. I had to go online to learn how to do it, but in the advanced pid instructions there is a way to do this. Aside from this small issue we are very happy with our purchase. Thank you!!!”

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Posted 8 months ago

Hi Mark, Thank you for leaving a review! Matt is our owner and is the best however we're terribly sorry to hear the amperage was confusing. We're here for any help you may need.

Posted 7 months ago

“The grinder arrived so quickly and in perfect condition. I would definitely shop here again.”

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Posted 8 months ago

Hi Melissa. Happy we could help!

Posted 8 months ago

“Quick shipping and great pricing. The experience purchasing through Cliff & Pebble was flawless”

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Posted 8 months ago

Happy we could help, Dean!

Posted 8 months ago

“Great machine, packing is superb”

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Posted 8 months ago

Thank you, Ehab!

Posted 8 months ago

“Overall, a company focused on customer service. I would buy from them again”

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Posted 8 months ago

Thank you for your review! Customer service is our #1 priority, always.

Posted 8 months ago

“Home barista here. I have bought several items from C&P. Great pricing. Fast shipping. Great communication whenever I had to contact them.”

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Posted 8 months ago

Thank you, Andres!

Posted 8 months ago

Cliff & Pebble is rated 4.9 based on 241 reviews