Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 233 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 14th October 2024

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order processing and shipping were very fast. I ordered an open box item from the outlet center - the listing was very detailed and the photos were helpful to make sure the product was in good shape. They carry high quality products and I wouldn't hesitate to order from them again in the future.”

Helpful Report

Posted 1 year ago

Thank you so much, Alexander! Matthew Cliff & Pebble

Posted 1 year ago

“Even though the grinder was an "open box" return, it was in perfect cosmetic and working condition. Grinder has been flawless in operation and very consistent in grinds. Great customer service and fast shipping.”

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Posted 1 year ago

Hi Lawrence, Glad you were able to take advantage of our outlet center! Please let us know if there's anything else we can do for you! Matthew

Posted 1 year ago

“I ordered an open-box grinder. It arrived sooner than I expected. Although it was an open-box product, it is in perfect (new) condition. I am happy with my purchase and would both recommend and use Cliff + Pebble in the future.”

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Posted 1 year ago

Hi! Thank you for leaving a review. We're glad we could help you save!

Posted 1 year ago

“I found a very competitive offer for the new Rocket espresso machine with a bonus scale added to the deal. The packaging was great. The delivery was fast. I didn't have to ask for any additional support or talk to customer service, but so far I am happy with trusting this store.”

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Posted 1 year ago

Glad we could help, Marta!

Posted 1 year ago

“Cliff & Pebble shipped out the same day as my order and I received the package the next day (for a very big and bulky dual boiler espresso machine). I think it's fortunate that I live close to one of their warehouses, but the shipping speed was impressive. I also took advantage of a promotional deal that I didn't see anywhere else on the web.”

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Posted 1 year ago

Happy we could help!

Posted 1 year ago

“Ordered my Rocket R58! I’m just as impressed with Cliff & Pebble as I am with the machine. The item shipped so fast, I couldn’t believe it. I will trust Cliff & Pebble with my equipment needs!”

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Posted 1 year ago

Glad we could help, Anthony! Matthew D. Cliff & Pebble

Posted 1 year ago

“I am very happy with our Eureka Mignon Libra Espresso Grinder. Grinding by weight is a luxury. The built-in scale is accurate and the quality of the grind is exceptional and easily adjusted. We got this grinder only for espresso. Although it is capable of a coarse grind as well, I do not recommend it. Fine-tuning is easy. Going from coarse to fine is not. The grinding is fast and quiet. I highly recommend the dosing funnel. Without it, coffee grounds tend to spill out on the counter. If I had read more carefully between the lines, I would have noticed that a dosing funnel was not included in the purchase from Cliff & Pebble. This did create a hassle for me that could have been avoided. I ended up ordering the funnel separately and was initially charged for shipping as well. Matt from Cliff & Pebble did arrange for a refund of the shipping. Some competitors do include the funnel with the purchase of the grinder. As a first-time buyer from Cliff & Pebble, I was provided a discount that easily covered the cost of the funnel. So, the only real additional cost to me was the hassle of multiple emails and phone calls. Specific language like "Dosing funnel not included" would have been nice. The bottom line: I am impressed with the grinder and recommend it. Matt from Cliff & Pebble was responsive and helpful solving a problem that could have been avoided to begin with.”

Cliff & Pebble 4 star review on 23rd October 2023

Helpful Report

Posted 1 year ago

Hi Eric, Thank you for taking the time to share your detailed experience with our Eureka Mignon Libra Espresso Grinder. We're thrilled to hear that you're pleased with its performance and that grinding by weight has been a luxury addition to your coffee routine! We appreciate your feedback regarding the funnel. We strive to be transparent and clear about our product inclusions, which is why we have a dedicated "What's Included" section on our product pages. We understand the importance of setting the right expectations and will continue to explore ways to make this as intuitive as possible for our customers however we cannot control what other retailers offer. We apologize for any inconvenience caused due to the funnel not being included and are happy we could save you some money via a discount! We're also glad Matt was able to assist you promptly and arrange a refund for the shipping on the funnel. Your feedback about the competitors including certain items is valued, and we want to clarify that while each dealer might have varying offers, we try to provide the best possible value to our customers through discounts, free shipping, and exceptional customer service. Once again, thank you for your kind words regarding the grinder and our customer service. We're always here to help and we hope to serve you again in the future. Happy grinding! Warm regards, William F. Cliff & Pebble Team

Posted 1 year ago

“Love this grinder! Perfect for espresso. It’s easy to use and dial in. And it’s quiet! It makes the Fellow Ode Gen 2 with SSP burrs that I use for a brew grinder sound loud in comparison! Cliff & Pebble were great - they had the best price and shipped quickly. Recommended!”

Cliff & Pebble 5 star review on 12th October 2023

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Posted 1 year ago

Thank you, Ben!

Posted 1 year ago

“I bought my first espresso machine and everything turned out great. It shipped fast and the people working here was really kind and helpful. Double thumbs up 👍👍”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Cliff and Pebble's staff was so helpful in helping us select or Lelit Bianca. When it arrived damaged they immediately began working on getting us a new one as soon as possible. Our new one arrived in perfect condition and we absolutely love it. We will be buying a second unit from Cliff and Pebble for our vacation home once it is ready. Thanks again Corey”

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Posted 1 year ago

Glad we could help. Thank you, Corey!

Posted 1 year ago

“I received my new lelit bianca from cliff and pebble and it was damaged in shipping. They quickly sent a replacement and made the process as easy as possible.”

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Posted 1 year ago

Thank you, Jerome. We're so sorry your initial machine arrived damaged however are happy we could get you another quickly. Enjoy! The Bianca V3 is a beast!

Posted 1 year ago

“seamless transaction”

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Posted 1 year ago

Glad we could help, Michael!

Posted 1 year ago

“Quick shipping and great online shopping experience”

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Posted 1 year ago

Thank you, Betty. I'm glad we could help.

Posted 1 year ago

“Order was shipped fast, and questions were answered promptly. Excellent service. Extremely happy with the machine.”

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Posted 1 year ago

Thank you, Williams. We're happy we were able to help you grab the machine you wanted!

Posted 1 year ago

“Great customer service.”

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Posted 1 year ago

Glad we could help you out, Gino!

Posted 1 year ago

“Cliff and Pebble had great shipping and service in addition to wonderful 0% financing interest rates.”

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Posted 1 year ago

Thank you so much for taking the time to leave a review!

Posted 1 year ago

“Matt is such a wonderful person. I consider us as a bad customer yet he handled our order extremely professionally. 5 ⭐️”

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Posted 1 year ago

Thank you, Shiyun! I'm pleased to hear I was able to help. Matthew D. Cliff & Pebble

Posted 1 year ago

“Great customer service support and high-quality products. We got the Rocket knock box to complete our espresso machine setup.”

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Posted 1 year ago

Thank you for your review, Alexandra! Christine F. Order Management l Cliff & Pebble

Posted 1 year ago

“C&P service was fantastic and hope that this continues as I keep using their services. Thank you for everything !”

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Posted 1 year ago

Thank you, Joesph! Happy we could assist. Matthew Cliff & Pebble

Posted 1 year ago

“Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.”

Cliff & Pebble 5 star review on 24th June 2023

Helpful Report

Posted 1 year ago

Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.

Posted 1 year ago

Cliff & Pebble is rated 4.9 based on 233 reviews