Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 232 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 14th October 2024

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cliff and Pebbles have great open box prices . I was also pleasantly surprised that they same day, shipped out my espresso machine. Nice transacrion.”

Helpful Report

Posted 2 months ago

Steven, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience. It’s great to know the transaction went smoothly for you. If you have any questions or need assistance with your new machine, don’t hesitate to reach out. We're always here to help, and we look forward to serving you again in the future! Matt l Cliff & Pebble

Posted 2 months ago

“Grinder was packed with care. It arrived perfectly!”

Helpful Report

Posted 2 months ago

Hi Alberto, Thank you for your feedback! We're so glad to hear that your grinder arrived in perfect condition. We take great care in packing our products to ensure they reach you safely, and it's wonderful to know that our efforts paid off. If you have any questions or need assistance with your new grinder, don't hesitate to reach out. Enjoy your grinding experience! Matt l Cliff & Pebble

Posted 2 months ago

“Overall, I had a good experience. Somehow, my order got stuck in the fulfillment proces. But after I wrote a message to Cliff&Pebble, they replied promptly and got my order processed right away. That's what it's about! Mistakes can happen, and the follow-up is what matters!”

Helpful Report

Posted 2 months ago

Hi Michael, Thank you so much for your feedback! We’re glad to hear that you had a good experience with us overall. We apologize for the delay in your order, but we're thrilled that our team could resolve the issue promptly. If you need anything else in the future, don’t hesitate to reach out. Enjoy your purchase! Matt l Cliff & Pebble

Posted 2 months ago

“Great support team, great prices, and fast/reliable shipping. It takes a lot behind the scenes to get these expensive/heavy machines from Italy, test them, and ship them domestically.”

Helpful Report

Posted 2 months ago

Hi there! Thank you so much for your kind words! We're thrilled to hear that you're pleased with our support team, prices, and shipping. You're absolutely right—bringing these high-quality machines from Italy to your home is a process that we take great pride in. Our team works diligently to ensure that every machine is carefully tested and securely shipped so that you can enjoy a perfect cup of coffee without any hassle. We're grateful for your support and look forward to serving you again in the future!

Posted 2 months ago

“Quick shipping, prompt response to email, and great machine.”

Helpful Report

Posted 3 months ago

Hi Eyal, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our shipping and customer service, and that you're enjoying your new machine. If you ever have any questions or need assistance in the future, don't hesitate to reach out. Happy brewing! Joseph

Posted 2 months ago

“The machine came well protected and quickly. Very happy”

Helpful Report

Posted 3 months ago

Hi Matthew, Thank you so much for your kind words! We're thrilled to hear that your machine arrived quickly and in perfect condition. It’s great to know that you're happy with your purchase. If you have any questions or need any tips to get the most out of your coffee experience, we're always here to help. Enjoy your perfect cup of coffee!

Posted 3 months ago

“"Fantastic experience! The staff was incredibly knowledgeable and eager to answer all my questions. They made choosing the perfect espresso machine a breeze. Highly recommend!"”

Helpful Report

Posted 3 months ago

Hi Michael, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our team. Helping you find the perfect espresso machine is what we're all about, and it's wonderful to know we hit the mark. We hope your new machine brews countless cups of joy and rich espresso moments. If you ever have more questions or need coffee tips, don't hesitate to reach out. Happy brewing! ☕️ Matt

Posted 3 months ago

“Great business model allowing flexibility with returns and making sure they can find the right espresso setup.”

Helpful Report

Posted 3 months ago

Hi Jung, Thank you so much for your kind words! We're thrilled to hear that you appreciate our unique return policy. We believe that finding the perfect espresso setup should be a joyful and flexible experience, and we're proud to offer our customers the peace of mind that comes with a 365-day in-home trial. If you ever have any questions or need assistance with your espresso journey, we're here to help. Enjoy your coffee adventures! Matt

Posted 3 months ago

“I ordered a Lelit Bianca V3 and an open box Mignon Libra. Both orders were processed quicky, with real time updates when I called regarding the status of the Lelit. I appreciate the fact that they bench test the machine, it arrived as was not noticeable the box had been opened. Outstanding service and shipping, highly recommended!”

Helpful Report

Posted 3 months ago

Hi Steven, Thank you for leaving a review. Your setup looks great!

Posted 3 months ago

“Great price..exactly what the description was! Perfect transaction.”

Helpful Report

Posted 3 months ago

Hi Aaron, Thank you! Happy we could help.

Posted 3 months ago

“Ordered a La Spaziale Mini Vivaldi II open box, unused and no coffee had been put through it. Arrived on time, double boxed, in perfect shape. Thank you Cliff and Pebble, this is quite a step up from my single boiler Saeco which worked perfectly. Glad to upgrade!”

Helpful Report

Posted 3 months ago

Hi Robin, Thank you so much for your review and photo (looks great!). We're glad we could help out.

Posted 3 months ago

“Excellent stuff. They know their product well. I would highly recommend”

Helpful Report

Posted 3 months ago

Happy we could help, Frank!

Posted 3 months ago

“Smooth easy transaction, open-box product arrived in perfect shape. Will shop here again!”

Helpful Report

Posted 4 months ago

Thank you, Trey. I'm glad we could help. Our outlet center certainly has the best deals around!

Posted 3 months ago

“Was not the best on-line purchase experience. Had issues with availability/delivery. Machine I received had not been tested and had a couple of issues which I was able fix.”

Helpful Report

Posted 4 months ago

Hi Edward, Thank you for taking the time to leave a review. We take all feedback seriously and appreciate yours greatly. Regarding your order - you originally purchased an item from our outlet center and upon bench testing we discovered an issue with the remote PID and alerted you of this via email. We then decided to upgrade your order to a brand new Rocket Espresso R58 at no extra charge to you to which you agreed. We do see correspondence from you where you mention you are going to send us a video of an issue however, unfortunately, we never received the video and have not heard from you since. Due to this, we assumed all was well with your machine. If there are continuing issues, you have not made us aware of them so please feel free to reach out at your convenience and we of course will do our best to troubleshoot. Availability - since we agreed to swap your order to a new R58, we unfortunately needed to wait as that SKU was out of stock. We did our best to keep you in the loop on our incoming shipment and shipped your machine promptly upon arrival from Italy. I am deeply sorry for the delay in shipment however we again did not have brand new R58s at the time and alerted you of this via email. Thank you and we hope you’re enjoying your machine!

Posted 4 months ago

“Great product and service.”

Helpful Report

Posted 4 months ago

Thank you, Hai! We're happy we could help.

Posted 4 months ago

“I am really happy with my purchase,Cliff & Pebble is the best place to buy!!”

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Posted 5 months ago

Happy we could help, Roman!

Posted 5 months ago

“Amazing customer service. I regret buying my grinder from another retailer but am so happy I found Cliff and Pebble when buying my Lelit Bianca. They're now the first place I check for all my coffee equipment needs!”

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Posted 5 months ago

Glad we could help, Zaid!

Posted 5 months ago

“Great customer service and fast shipping. Knowledge staff that helped answer questions before making the purchase. I will definitely consider Cliff & Pebble for my future espresso purchases!”

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Posted 5 months ago

Thank you for your review!

Posted 5 months ago

“The C&P team has been great to work with and helpful with all questions/support needs.”

Helpful Report

Posted 5 months ago

Thank you so much for leaving a review!

Posted 5 months ago

Cliff & Pebble is rated 4.9 based on 232 reviews