Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 244 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 244 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 4th February 2025

303

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was shopping for an espresso machine online to replace the one I’ve had for 15 years. Once I narrowed it down to the Lelit Bianca V3 , I came across the website for Cliff and Pebble. I had a few questions And reached out via phone and got in touch Matt. His knowledge and customer service was over the top and I ended up purchasing two machines from him I highly recommend Cliff and Pebble as Matt. Great buying experience and needless to say I absolutely luv the Lelit. Toby Garcia Albuquerque, NM”

Helpful Report

Posted 3 months ago

Hi Toby, Thank you so much for your kind words and for choosing us at Cliff & Pebble! We're thrilled to hear that you had such a great experience with Matt and that you're loving the Lelit Bianca V3. It's wonderful that you trusted us enough to purchase not one but two machines—your support means the world to us! We’re always here to help, and if you ever need anything or have more questions down the road, don’t hesitate to reach out. Happy brewing, and thanks again for the glowing recommendation! Best, Joseph l Cliff & Pebble

Posted 3 months ago

“Love my LUCCA Solo Espresso Machine and Eureka Libra grinder. The Eureka is a beautiful grinder. The LUCCA transformed my espresso game.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind words! We're thrilled to hear that you're loving both the LUCCA Solo Espresso Machine and the Eureka Libra grinder. The Eureka really is a stunning piece of equipment, and we’re glad it’s adding beauty and performance to your coffee setup. It’s also great to know that the LUCCA has transformed your espresso game—there’s nothing like that perfect shot to start the day! If you ever have any questions or need further assistance, don’t hesitate to reach out. Enjoy your coffee journey! ☕✨

Posted 3 months ago

“I recently purchased a coffee grinder from CliffSpebble and couldn't be more satisfied. The price was excellent, the shipping was incredibly fast, and their customer service was outstanding. They were proactive and ensured I had a great experience. Highly recommend!”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with your purchase and our customer service. We take pride in offering fast shipping, great pricing, and ensuring our customers are well taken care of. It’s fantastic to know we hit the mark for you! If you ever need anything else, feel free to reach out. Happy brewing, and thanks again for recommending us! Joseph l Cliff & Pebble

Posted 4 months ago

“I have ordered 3 scales from you but my last one has the incorrect charging cord shipped with it and have still not got this issue resolved”

Helpful Report

Posted 4 months ago

Hi Mark, Thank you for your review. We take all reviews incredibly seriously and appreciate you taking the time to voice your displeasure. We've been working with Acaia to see what happened with your latest scale order however take full responsibilty for the error. I've sent you an email detailing how we plan to fix this in detail. Please, as always, do not hesitate to reach out to me directly at any time should you have any questions or further concerns. Matthew Cliff & Pebble

Posted 4 months ago

“Machine arrived in great condition, and at a very reasonable price. Highly recommend shopping with them, and I will definitely be a recurring customer!”

Helpful Report

Posted 4 months ago

Thank you for your wonderful feedback! We’re thrilled to hear that your machine arrived in perfect condition and that you found our pricing reasonable. We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out. Happy brewing!

Posted 3 months ago

“The staff is very helpful nice and accommodating! Definitely will come back when I am to upgrade to higher quality machine 👍”

Helpful Report

Posted 4 months ago

Thank you so much for your kind words! We’re delighted to hear that our team was helpful and accommodating. We’re excited to assist you again when you’re ready for your next upgrade. If you ever have any questions in the meantime, feel free to reach out. Looking forward to helping you find the perfect machine when the time comes! 👍 Matt l Cliff & Pebble

Posted 3 months ago

“I purchased an open box Eureka grinder. It came exactly as described and shipping was timely. I would recommend Cliff & Pebble to anyone looking for quality equipment!”

Helpful Report

Posted 4 months ago

Hi Gwen, When we have open box models, they tend to sell pretty quickly so we're glad you were able to snag one! Thank you so much for your kind words. Please let us know if there's anything else we can do for you. Joseph l Cliff & Pebble

Posted 4 months ago

“Ordering from Cliff & Pebble was a great experience. Good price and no issues with checkout or shipping.”

Helpful Report

Posted 4 months ago

Thank you so much for the kind words! We're happy to hear that your experience with us was seamless, from checkout to shipping. Providing great prices and a smooth shopping process is what we aim for, and it’s wonderful to know we delivered that for you. If you ever need anything else, we’re here to help! Matthew l Cliff & Pebble

Posted 4 months ago

“Great selection of products, eager to help and responsive, and fast service and delivery!”

Helpful Report

Posted 4 months ago

Thank you for your wonderful review! We're happy we could help out. Joseph l Cliff & Pebble

Posted 4 months ago

“Thank you very much”

Helpful Report

Posted 4 months ago

Hi Mihail, Thank you for leaving a review. We're glad we could help out! Joseph l Cliff & Pebble

Posted 4 months ago

“I had a great experience working with Cliff & Pebble and Matt was incredibly helpful which made the decision of ordering with them an easy one. I couldn't be happier with my choice. I will definitely be ordering more coffee gear and Cliff & Pebble will be one of my first stops.”

Helpful Report

Posted 5 months ago

Walter, Thank you so much for your wonderful review! We're thrilled that you had a great experience with us, and I'll be sure to pass along your kind words to Matt. It’s fantastic to hear that we could help make your decision an easy one, and we're even happier that you're enjoying your choice! We can’t wait to help you with more coffee gear in the future. Thanks again for choosing Cliff & Pebble—we look forward to serving you again soon! Joseph l Cliff & Pebble

Posted 5 months ago

“Cliff and Pebbles have great open box prices . I was also pleasantly surprised that they same day, shipped out my espresso machine. Nice transacrion.”

Helpful Report

Posted 5 months ago

Steven, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience. It’s great to know the transaction went smoothly for you. If you have any questions or need assistance with your new machine, don’t hesitate to reach out. We're always here to help, and we look forward to serving you again in the future! Matt l Cliff & Pebble

Posted 5 months ago

“Grinder was packed with care. It arrived perfectly!”

Helpful Report

Posted 5 months ago

Hi Alberto, Thank you for your feedback! We're so glad to hear that your grinder arrived in perfect condition. We take great care in packing our products to ensure they reach you safely, and it's wonderful to know that our efforts paid off. If you have any questions or need assistance with your new grinder, don't hesitate to reach out. Enjoy your grinding experience! Matt l Cliff & Pebble

Posted 5 months ago

“Overall, I had a good experience. Somehow, my order got stuck in the fulfillment proces. But after I wrote a message to Cliff&Pebble, they replied promptly and got my order processed right away. That's what it's about! Mistakes can happen, and the follow-up is what matters!”

Helpful Report

Posted 5 months ago

Hi Michael, Thank you so much for your feedback! We’re glad to hear that you had a good experience with us overall. We apologize for the delay in your order, but we're thrilled that our team could resolve the issue promptly. If you need anything else in the future, don’t hesitate to reach out. Enjoy your purchase! Matt l Cliff & Pebble

Posted 5 months ago

“Great support team, great prices, and fast/reliable shipping. It takes a lot behind the scenes to get these expensive/heavy machines from Italy, test them, and ship them domestically.”

Helpful Report

Posted 5 months ago

Hi there! Thank you so much for your kind words! We're thrilled to hear that you're pleased with our support team, prices, and shipping. You're absolutely right—bringing these high-quality machines from Italy to your home is a process that we take great pride in. Our team works diligently to ensure that every machine is carefully tested and securely shipped so that you can enjoy a perfect cup of coffee without any hassle. We're grateful for your support and look forward to serving you again in the future!

Posted 5 months ago

“Quick shipping, prompt response to email, and great machine.”

Helpful Report

Posted 5 months ago

Hi Eyal, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our shipping and customer service, and that you're enjoying your new machine. If you ever have any questions or need assistance in the future, don't hesitate to reach out. Happy brewing! Joseph

Posted 5 months ago

“The machine came well protected and quickly. Very happy”

Helpful Report

Posted 5 months ago

Hi Matthew, Thank you so much for your kind words! We're thrilled to hear that your machine arrived quickly and in perfect condition. It’s great to know that you're happy with your purchase. If you have any questions or need any tips to get the most out of your coffee experience, we're always here to help. Enjoy your perfect cup of coffee!

Posted 5 months ago

“"Fantastic experience! The staff was incredibly knowledgeable and eager to answer all my questions. They made choosing the perfect espresso machine a breeze. Highly recommend!"”

Helpful Report

Posted 5 months ago

Hi Michael, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience with our team. Helping you find the perfect espresso machine is what we're all about, and it's wonderful to know we hit the mark. We hope your new machine brews countless cups of joy and rich espresso moments. If you ever have more questions or need coffee tips, don't hesitate to reach out. Happy brewing! ☕️ Matt

Posted 5 months ago

“Great business model allowing flexibility with returns and making sure they can find the right espresso setup.”

Helpful Report

Posted 5 months ago

Hi Jung, Thank you so much for your kind words! We're thrilled to hear that you appreciate our unique return policy. We believe that finding the perfect espresso setup should be a joyful and flexible experience, and we're proud to offer our customers the peace of mind that comes with a 365-day in-home trial. If you ever have any questions or need assistance with your espresso journey, we're here to help. Enjoy your coffee adventures! Matt

Posted 5 months ago

“I ordered a Lelit Bianca V3 and an open box Mignon Libra. Both orders were processed quicky, with real time updates when I called regarding the status of the Lelit. I appreciate the fact that they bench test the machine, it arrived as was not noticeable the box had been opened. Outstanding service and shipping, highly recommended!”

Cliff & Pebble 5 star review on 6th August 2024

Helpful Report

Posted 5 months ago

Hi Steven, Thank you for leaving a review. Your setup looks great!

Posted 5 months ago

Cliff & Pebble is rated 4.9 based on 244 reviews