Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 237 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt is such a wonderful person. I consider us as a bad customer yet he handled our order extremely professionally. 5 ⭐️”

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Posted 1 year ago

Thank you, Shiyun! I'm pleased to hear I was able to help. Matthew D. Cliff & Pebble

Posted 1 year ago

“Great customer service support and high-quality products. We got the Rocket knock box to complete our espresso machine setup.”

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Posted 1 year ago

Thank you for your review, Alexandra! Christine F. Order Management l Cliff & Pebble

Posted 1 year ago

“C&P service was fantastic and hope that this continues as I keep using their services. Thank you for everything !”

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Posted 1 year ago

Thank you, Joesph! Happy we could assist. Matthew Cliff & Pebble

Posted 1 year ago

“Excellent service from Cliff & Pebble. Bought my first machine from a different company and was extremely dissatisfied with their service and support surrounding shipping a machine in for service. Cliff & Pebble’s service and support had been far and above and I’m very happy I went with them.”

Cliff & Pebble 5 star review on 24th June 2023

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Posted 1 year ago

Hi Bryan, Thank you so much for the kind words! We're thrilled we could help you out.

Posted 1 year ago

“My experience purchasing an espresso maker and Cliff & Pebble was very good. I wanted some guidance and advice on my planned purchase. I used their online chat service to ask a lot of specific questions to which I received quick and thoughtful answers that helped me confirm my choices. I ended up purchasing a Eureka Mignon Specialita grinder and La Spaziale S1 Mini Vivaldi ii espresso machine. Both are excellent products that exceeded my expectations. One wrinkle in the process though: Although the order was placed through Cliff & Pebble, it was fulfilled by Chris's Coffee. That's okay, but because I didn't know that was the process, the email shipping information came in confusing when I was expecting Cliff&Pebble but the notifications said Chris's Coffee. I recommend Ciff&Pebble because I believe they know their stuff when it comes to advising on coffee equipment and more. I'd give them four stars but there's always room for improvement, and the shipping thing threw me.”

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Posted 1 year ago

Hi! Thank you for taking the time to leave a review and we apologize for any confusion with the shipping. Chris' Coffee Service is the exclusive USA importer for La Spaziale products. On occasion when we our out of stock in our own fulfillment centers, we ask Chris' Coffee to drop ship items for us. This was the case in your order however we again appreciate your feedback and will take measures to ensure future customers are made aware of this. Enjoy your new setup!

Posted 1 year ago

“Cliff and Pebble is an outstanding company to work with and their communication has been great from start to finish. Answering any questions I had and was even willing to accommodate my preffered color accents.”

Cliff & Pebble 5 star review on 22nd May 2023

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Posted 1 year ago

Happy we could help, David. The setup looks great!

Posted 1 year ago

“Excellent customer service. Smooth delivery and overall process, considering an expensive espresso machine purchase. Even agreed to adjust bar pressure before shipping the item. Highly recommended”

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Posted 1 year ago

Thank you, Waleed!

Posted 1 year ago

“Fast shipping,product arrived in great condition”

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Posted 1 year ago

Thank you for leaving a review, William!

Posted 1 year ago

“Very smooth order process and quick delivery! Great experience.”

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Posted 1 year ago

Thank you for leaving a review!

Posted 1 year ago

“My experience with Cliff & Pebble so far have been great. My order was fulfilled super quick and even arrived earlier than projected Matt has been readily available to answer questions via online chat as well so the whole experience so far has been great!”

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Posted 1 year ago

Thank you, Frank!

Posted 1 year ago

“Love the site wonderful service”

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Posted 1 year ago

Thank you, Deborah!

Posted 1 year ago

“Matt was great from end to end. Excellent support from shipping, to machine debugging, to general espresso tips ! Would buy again and recommend to my friends”

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Posted 1 year ago

Thank you so much, Jeremy!

Posted 1 year ago

“I had a tricky shipping window, Matt made sure my order arrived in time. No fuss, fairly priced.”

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Posted 1 year ago

Hi Liam, Happy we could help!

Posted 1 year ago

“I primarily use this grinder for espresso. Best to start with the factory dial setting if grinding for espresso, then adjust from there. In terms of noise, it's not quieter compared to my built-in Breville touch conical grinder. The noise while grinding the beans just sounds different, like at a higher pitch. I do notice the grinds are much fluffier and don't clump using the Oro compared to Breville. Loving the Oro so far. Very little retention too, without using the bellow.”

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Posted 1 year ago

“Very happy with the service, this store is awesome and highly recommended, I bought an expresso machine ( mini vivaldi 2) and the customer service was very supportive of my questions, deliver was on time I would definitely buy other items!!”

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Posted 1 year ago

“Only had my machine Rocket Appartamento Serie Nera a little bit and so far, I'm having a blast with it. But, as far as Cliff & Pebble customer service!!?? They are truly AMAZING!!!! I would recommend them to anyone! Not one time did I feel I was annoying them with any questions I had, or anything I needed. Their return and warranties are the best Ive ever seen! Great company!”

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Posted 1 year ago

Thank you for the kind words, Troy!

Posted 1 year ago

“After horrible buying/warranty experiences with not one but two of Cliff & Pebble's competitors, I am so glad I stumbled upon C&P. Their 365-day return policy, incredibly responsive staff (emails were responded to within minutes always), and patience they had with me when trying to decide on my machine was unlike any other dealer I've come across. Oh yeah, they gave me a free scale worth $250 with my purchase too! Pick up the phone and call these guys if you're on the fence - they'll walk you through everything step-by-step.”

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Posted 1 year ago

“Coming from a Breville Barista Express, this machine completely blew me away! From the espresso to the foam, this machine is an all around all-star. I'm so happy with my open box purchase and look forward to many caffeinated years to come.”

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Posted 1 year ago

“My machine arrived on time and was packaged great.”

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Posted 1 year ago

“Great company. Fast shipping. Responsive customer service. Great prices. I'd definitely purchase from again.”

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Posted 2 years ago

Thank you for the kind words, Lakiesha!

Posted 2 years ago

Cliff & Pebble is rated 4.9 based on 237 reviews