Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 233 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

Write Your review

Tell us how Cliff & Pebble made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cliff & Pebble 5 star review on 14th October 2024

297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased eureka grinder from C & P. I have called Customer service twice for advise dialing in. I have received no call back Very disappointing customer service”

Helpful Report

Posted 2 years ago

Hi! Thank you for your honest review and I'm sorry to hear you've had trouble getting a hold of us. This is certainly not typical of how we operate! Our online sales director, Matthew, has reached out directly to you to help understand and make it right the best we can. Should you have any questions, please do not hesitate to let us know. We'd love to help you dial in your grinder the best we can! Thank you and have a Happy New Year! Christine Order Management l Cliff & Pebble

Posted 2 years ago

“Order arrived a day after I clicked the button... much faster than I expected. Gives plenty of time to test - but I won't be returning anything. This is a substantial upgrade from what I had. Excellent price too. Very pleased. Henry”

Helpful Report

Posted 2 years ago

Thank you for your review, Henry! We're glad we could help up your at-home coffee game!

Posted 2 years ago

“I love my coffee now - it’s great everytime”

Helpful Report

Posted 2 years ago

We're glad we could help up your coffee game, Thomas!

Posted 2 years ago

“Prior to purchasing, chatted with C&P and they were very responsive and provided thorough help and answered all my questions rapidly. After buying a lelit bianca from C&P, the item unfortunately arrived damaged due to UPS. Sent an email to C&P over the weekend and on the first working day, they responded and provided replacement parts also rapidly. I can’t say anything bad about this whole experience and highly recommend C&P for those considering purchasing any items from them. I’m definitely a repeat customer for any of my future espresso needs.”

Helpful Report

Posted 2 years ago

Thank you, Jeffrey!

Posted 2 years ago

“They earned my business with outstanding communication and responsiveness while remaining competitive. Highly recommend Cliff and Pebble without hesitation. Thank you! -j”

Helpful Report

Posted 2 years ago

Thank you so much! Glad we could earn your business.

Posted 2 years ago

“Fast easy transaction. Delivery in a timely manner. Loving my grinder.”

Helpful Report

Posted 2 years ago

Thank you, Melissa!

Posted 2 years ago

“A perfect example of an online retailer that does everything correctly without trying too hard. Easy to come back for more, easy to recommend to everyone!”

Cliff & Pebble 5 star review on 27th November 2021

Helpful Report

Posted 2 years ago

Thank you for the kind words, Jeremy!

Posted 2 years ago

“Easy ordering, fast communications and fast shipping.”

Helpful Report

Posted 3 years ago

Glad we could help, Craig!

Posted 3 years ago

“Very helpful and quick delivery of a difficult to delivery item. Thanks!”

Helpful Report

Posted 3 years ago

Glad we could help, Jeffrey!

Posted 3 years ago

“Having had a bad experience with a Rocket machine arriving with a bent frame from another retailer, I started looking for a better product. Cliff & Pebble helped guide me to the Quick Mill QM67 which sits in a unique space; a dual boiler solution with all important features to me (like a shot timer) but with a vibration pump to keep the cost down, built into a single piece chassis (the rocket is a welded frame in two box sections). Not only is the QM67 a superior manufactured product to the Rocket, it is a joy to look at and use. Cliff & Pebble offered me an unbeatable deal on my machine, don’t charge sales taxes out of their incorporated State, checked the machine was without fault before shipping, and packed appropriately. 10/10 for Cliff & Pebble for selling me something I hope to love for years to come.”

Helpful Report

Posted 3 years ago

Thank you, Anthony. Glad we could help!

Posted 3 years ago

“I looked high and low for the Baratza Virtuoso Plus. Places were either out of stock, had long wait times for delivery or charged delivery fees. Not only was the delivery free but they didn’t charge tax! Plus I ordered late on a Friday and had it the following Thursday!”

Helpful Report

Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“I spoke to a real person who suggested a wonderful machine. Something I would have passed up if it were not for him. I am delighted with my purchase and glad that I chose Cliff&Pebble.”

Helpful Report

Posted 3 years ago

Glad we could help, Hristos!

Posted 3 years ago

“Absolute fantastic service from Cliff & Pebble! I ordered a Lelit Bianca V2 from them after reading a pleasurable review on reddit.com/r/espresso. I was in the market for a Bianca, and didn't know who to order from for the best customer support. In the end, I went with Cliff! The machine came faster than expected in the mail to the west coast. Unfortunately, upon delivery the water tank was dented from shipping. I contacted support and immediately Matthew had another tank on the way! When I then replaced the tank, I realized that the back panel was also damaged. Again, Matthew was very quick to respond and sent me a new back panel. Now, I have a beautiful, non-dented machine, and could not be happier! Thanks for the amazing customer support, Cliff & Pebble, and especially thanks for Matthew! I love the Bianca, and am glad I found your shop!”

Helpful Report

Posted 3 years ago

Thank you, Topher! Matthew is one of our owners/founder and always inserts himself when things go wrong - in your case - shipping damage! Please be sure to let us know of there's anything else we can do. Christy F. Cliff & Pebble Espresso Expert.

Posted 3 years ago

“This is my 2nd major purchase with them and the customer service that Matt offers is great.”

Cliff & Pebble 5 star review on 27th August 2021

Helpful Report

Posted 3 years ago

Thank you, Mike. Matt knows his coffee for sure!

Posted 3 years ago

“Fast delivery, no issues at all with my order”

Helpful Report

Posted 3 years ago

Thank you for your review, Tony!

Posted 3 years ago

“Good customer service, patient with explanation, provided discount code that not all prosumer espresso dealers do, great to deal with, appreciate the service. Eureka Mignon XL grinder is a great looking machine next to my Appartamento!”

Cliff & Pebble 5 star review on 10th July 2021

Helpful Report

Posted 3 years ago

Setup looks great!

Posted 3 years ago

“Service was great and product is superb. Only issue I had with experience is the I was sent a 10% off code but it didn’t seem to take at checkout.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your review. Due to restrictions from our manufacturers, certain brands are excluded from our coupon codes. This is most likely the reason why your code did not work. In any case, please contact us and we'll make it right the best we can! Christy F. Cliff & Pebble Espresso Expert

Posted 3 years ago

“Good price, free shipping and no tax. Item came well packaged and as advertised. Would recommend and will buy from again.”

Helpful Report

Posted 3 years ago

Thank you, Bill!

Posted 3 years ago

“Because everything went smooth I have not more than "excellent" to say. You had Eureka XL available when the others did not and I was given 10% off. Cannot ask for more, we wish you all the best and will stay loyal customers.”

Helpful Report

Posted 3 years ago

Glad we could help, Michael!

Posted 3 years ago

“Very pleased with my experiences with Cliff & Pebble. They do what they say they will do and I feel they really go beyond in order to satisfy and make the customer feel satisfied and having the right products. I'm delighted to do business with them and they are my first company that I go to for products they handle. Thanks to everyone at Cliff and Pebble!”

Helpful Report

Posted 3 years ago

Thank you for your kind words, Jay. We're glad we were able to help!

Posted 3 years ago

Cliff & Pebble is rated 4.9 based on 233 reviews