Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.90

4.9 Rating 237 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 237 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was skeptical to use Cliff & Pebble because I had never heard of them unlike more recognizable coffee vendors. My experience to date has been stellar. I felt very reassured by the return policy and given that I did previously use one of the other more “video oriented” vendor, and felt their customer service and policies to be not at all customer friendly, I would turn to Cliff & Pebble’s for all future purchases. PS I absolutely love my Eureka grinder!”

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Posted 2 years ago

Thank you! We're glad we could help!

Posted 2 years ago

“Fast respond to my questions. Fast shhipment with good packing.”

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Posted 2 years ago

Thank you for your review!

Posted 2 years ago

“Great customer service! I accidentally shipped my grinder to the wrong address and someone helped me via email quickly and politely. Great prices, too!”

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Posted 2 years ago

Glad we could help!

Posted 2 years ago

“Product was as described”

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Posted 2 years ago

Thank you for leaving a review, William!

Posted 2 years ago

“I purchased eureka grinder from C & P. I have called Customer service twice for advise dialing in. I have received no call back Very disappointing customer service”

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Posted 2 years ago

Hi! Thank you for your honest review and I'm sorry to hear you've had trouble getting a hold of us. This is certainly not typical of how we operate! Our online sales director, Matthew, has reached out directly to you to help understand and make it right the best we can. Should you have any questions, please do not hesitate to let us know. We'd love to help you dial in your grinder the best we can! Thank you and have a Happy New Year! Christine Order Management l Cliff & Pebble

Posted 2 years ago

“Order arrived a day after I clicked the button... much faster than I expected. Gives plenty of time to test - but I won't be returning anything. This is a substantial upgrade from what I had. Excellent price too. Very pleased. Henry”

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Posted 2 years ago

Thank you for your review, Henry! We're glad we could help up your at-home coffee game!

Posted 2 years ago

“I love my coffee now - it’s great everytime”

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Posted 3 years ago

We're glad we could help up your coffee game, Thomas!

Posted 3 years ago

“Prior to purchasing, chatted with C&P and they were very responsive and provided thorough help and answered all my questions rapidly. After buying a lelit bianca from C&P, the item unfortunately arrived damaged due to UPS. Sent an email to C&P over the weekend and on the first working day, they responded and provided replacement parts also rapidly. I can’t say anything bad about this whole experience and highly recommend C&P for those considering purchasing any items from them. I’m definitely a repeat customer for any of my future espresso needs.”

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Posted 3 years ago

Thank you, Jeffrey!

Posted 3 years ago

“They earned my business with outstanding communication and responsiveness while remaining competitive. Highly recommend Cliff and Pebble without hesitation. Thank you! -j”

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Posted 3 years ago

Thank you so much! Glad we could earn your business.

Posted 3 years ago

“Fast easy transaction. Delivery in a timely manner. Loving my grinder.”

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Posted 3 years ago

Thank you, Melissa!

Posted 3 years ago

“A perfect example of an online retailer that does everything correctly without trying too hard. Easy to come back for more, easy to recommend to everyone!”

Cliff & Pebble 5 star review on 27th November 2021

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Posted 3 years ago

Thank you for the kind words, Jeremy!

Posted 3 years ago

“Easy ordering, fast communications and fast shipping.”

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Posted 3 years ago

Glad we could help, Craig!

Posted 3 years ago

“Very helpful and quick delivery of a difficult to delivery item. Thanks!”

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Posted 3 years ago

Glad we could help, Jeffrey!

Posted 3 years ago

“Having had a bad experience with a Rocket machine arriving with a bent frame from another retailer, I started looking for a better product. Cliff & Pebble helped guide me to the Quick Mill QM67 which sits in a unique space; a dual boiler solution with all important features to me (like a shot timer) but with a vibration pump to keep the cost down, built into a single piece chassis (the rocket is a welded frame in two box sections). Not only is the QM67 a superior manufactured product to the Rocket, it is a joy to look at and use. Cliff & Pebble offered me an unbeatable deal on my machine, don’t charge sales taxes out of their incorporated State, checked the machine was without fault before shipping, and packed appropriately. 10/10 for Cliff & Pebble for selling me something I hope to love for years to come.”

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Posted 3 years ago

Thank you, Anthony. Glad we could help!

Posted 3 years ago

“I looked high and low for the Baratza Virtuoso Plus. Places were either out of stock, had long wait times for delivery or charged delivery fees. Not only was the delivery free but they didn’t charge tax! Plus I ordered late on a Friday and had it the following Thursday!”

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Posted 3 years ago

Thank you for your review!

Posted 3 years ago

“I spoke to a real person who suggested a wonderful machine. Something I would have passed up if it were not for him. I am delighted with my purchase and glad that I chose Cliff&Pebble.”

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Posted 3 years ago

Glad we could help, Hristos!

Posted 3 years ago

“Absolute fantastic service from Cliff & Pebble! I ordered a Lelit Bianca V2 from them after reading a pleasurable review on reddit.com/r/espresso. I was in the market for a Bianca, and didn't know who to order from for the best customer support. In the end, I went with Cliff! The machine came faster than expected in the mail to the west coast. Unfortunately, upon delivery the water tank was dented from shipping. I contacted support and immediately Matthew had another tank on the way! When I then replaced the tank, I realized that the back panel was also damaged. Again, Matthew was very quick to respond and sent me a new back panel. Now, I have a beautiful, non-dented machine, and could not be happier! Thanks for the amazing customer support, Cliff & Pebble, and especially thanks for Matthew! I love the Bianca, and am glad I found your shop!”

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Posted 3 years ago

Thank you, Topher! Matthew is one of our owners/founder and always inserts himself when things go wrong - in your case - shipping damage! Please be sure to let us know of there's anything else we can do. Christy F. Cliff & Pebble Espresso Expert.

Posted 3 years ago

“This is my 2nd major purchase with them and the customer service that Matt offers is great.”

Cliff & Pebble 5 star review on 27th August 2021

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Posted 3 years ago

Thank you, Mike. Matt knows his coffee for sure!

Posted 3 years ago

“Fast delivery, no issues at all with my order”

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Posted 3 years ago

Thank you for your review, Tony!

Posted 3 years ago

“Good customer service, patient with explanation, provided discount code that not all prosumer espresso dealers do, great to deal with, appreciate the service. Eureka Mignon XL grinder is a great looking machine next to my Appartamento!”

Cliff & Pebble 5 star review on 10th July 2021

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Posted 3 years ago

Setup looks great!

Posted 3 years ago

Cliff & Pebble is rated 4.9 based on 237 reviews