Cliff & Pebble Reviews

Name: Cliff & Pebble
Rating: 4.91

4.9 Rating 252 Reviews

98 %

of reviewers recommend Cliff & Pebble

4.9

Based on 252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

sales@cliffandpebble.com

Location:

420 W. Huron Street, L106, Chicago, IL
60654

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Cliff & Pebble 5 star review on 8th February 2025

305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, I had a good experience. Somehow, my order got stuck in the fulfillment proces. But after I wrote a message to Cliff&Pebble, they replied promptly and got my order processed right away. That's what it's about! Mistakes can happen, and the follow-up is what matters!”

Helpful Report

Posted 6 months ago

Hi Michael, Thank you so much for your feedback! We’re glad to hear that you had a good experience with us overall. We apologize for the delay in your order, but we're thrilled that our team could resolve the issue promptly. If you need anything else in the future, don’t hesitate to reach out. Enjoy your purchase! Matt l Cliff & Pebble

Posted 6 months ago

“Great price! Worked perfectly.”

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Posted 11 months ago

Thank you for your review, Cintia!

Posted 11 months ago

“I am very happy with our Eureka Mignon Libra Espresso Grinder. Grinding by weight is a luxury. The built-in scale is accurate and the quality of the grind is exceptional and easily adjusted. We got this grinder only for espresso. Although it is capable of a coarse grind as well, I do not recommend it. Fine-tuning is easy. Going from coarse to fine is not. The grinding is fast and quiet. I highly recommend the dosing funnel. Without it, coffee grounds tend to spill out on the counter. If I had read more carefully between the lines, I would have noticed that a dosing funnel was not included in the purchase from Cliff & Pebble. This did create a hassle for me that could have been avoided. I ended up ordering the funnel separately and was initially charged for shipping as well. Matt from Cliff & Pebble did arrange for a refund of the shipping. Some competitors do include the funnel with the purchase of the grinder. As a first-time buyer from Cliff & Pebble, I was provided a discount that easily covered the cost of the funnel. So, the only real additional cost to me was the hassle of multiple emails and phone calls. Specific language like "Dosing funnel not included" would have been nice. The bottom line: I am impressed with the grinder and recommend it. Matt from Cliff & Pebble was responsive and helpful solving a problem that could have been avoided to begin with.”

Cliff & Pebble 4 star review on 23rd October 2023

Helpful Report

Posted 1 year ago

Hi Eric, Thank you for taking the time to share your detailed experience with our Eureka Mignon Libra Espresso Grinder. We're thrilled to hear that you're pleased with its performance and that grinding by weight has been a luxury addition to your coffee routine! We appreciate your feedback regarding the funnel. We strive to be transparent and clear about our product inclusions, which is why we have a dedicated "What's Included" section on our product pages. We understand the importance of setting the right expectations and will continue to explore ways to make this as intuitive as possible for our customers however we cannot control what other retailers offer. We apologize for any inconvenience caused due to the funnel not being included and are happy we could save you some money via a discount! We're also glad Matt was able to assist you promptly and arrange a refund for the shipping on the funnel. Your feedback about the competitors including certain items is valued, and we want to clarify that while each dealer might have varying offers, we try to provide the best possible value to our customers through discounts, free shipping, and exceptional customer service. Once again, thank you for your kind words regarding the grinder and our customer service. We're always here to help and we hope to serve you again in the future. Happy grinding! Warm regards, William F. Cliff & Pebble Team

Posted 1 year ago

“My experience purchasing an espresso maker and Cliff & Pebble was very good. I wanted some guidance and advice on my planned purchase. I used their online chat service to ask a lot of specific questions to which I received quick and thoughtful answers that helped me confirm my choices. I ended up purchasing a Eureka Mignon Specialita grinder and La Spaziale S1 Mini Vivaldi ii espresso machine. Both are excellent products that exceeded my expectations. One wrinkle in the process though: Although the order was placed through Cliff & Pebble, it was fulfilled by Chris's Coffee. That's okay, but because I didn't know that was the process, the email shipping information came in confusing when I was expecting Cliff&Pebble but the notifications said Chris's Coffee. I recommend Ciff&Pebble because I believe they know their stuff when it comes to advising on coffee equipment and more. I'd give them four stars but there's always room for improvement, and the shipping thing threw me.”

Helpful Report

Posted 1 year ago

Hi! Thank you for taking the time to leave a review and we apologize for any confusion with the shipping. Chris' Coffee Service is the exclusive USA importer for La Spaziale products. On occasion when we our out of stock in our own fulfillment centers, we ask Chris' Coffee to drop ship items for us. This was the case in your order however we again appreciate your feedback and will take measures to ensure future customers are made aware of this. Enjoy your new setup!

Posted 1 year ago

“Shipping took long than I wanted, but I am horribly impatient.”

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Posted 2 years ago

Hi Blake - thank you for taking the time to leave a review and we certainly apologize if your order arrived later than you would have liked! After reviewing your order, it looks like it was shipped immediately and arrived 4 business days later. For an espresso machine of the size you ordered, this is normal however we again apologize if transit times were not made clear. Due to the fragile nature and value of our products, expedited shipping is NEVER a good idea as they almost always arrived damaged. Should you need anything else, please let us know!

Posted 2 years ago

“Great grinder! Slow delivery. But now I'm a very happy camper.”

Helpful Report

Posted 3 years ago

Hi Gary, Thank you for leaving a review and we're sorry to hear of your dissatisfaction with our shipping! After reviewing your order, the item you purchased was backordered at your time of purchase. We informed you of this immediately and you decided to keep the order open with a 5% refund for the inconvenience. Luckily, we received a small batch of the Atom 75 earlier than scheduled and shipped it out immediately. It was in transit for only 1 day as we shipped it on an expedited basis for you. Please feel free to contact our customer service team at any time to discuss further if you'd like! Christopher F. l Cliff & Pebble Order Management

Posted 3 years ago

“I never heard of Cliff and Pebble before my wife found a coffee bean grinder on it's web site. We paid more than I thought we should have for the grinder, however after using it, "it's a great piece of gear," as we'd say in the Marine Corps. Nothing but happy over the process and the product.”

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Posted 4 years ago

Thank you for your review, John.

Posted 4 years ago

“This was my first purchase of a high-end espresso machine as well as my first purchase from cliff and pebble. The experience was pretty straight forward and I had no issues. The packaging was very well done as I was worried about the condition of the product considering the price point and fragility of the machine and how far it had to travel. Thanks for getting me set up! Loving the machine so far.”

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Posted 4 years ago

Thank you, Rory! Glad we could help.

Posted 4 years ago

“No nonsense pricing and delivery. Product is available and shipped quickly. Bought my Rocket Appartamento from Cliff and Pebble S well and very pleased all around.”

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Posted 4 years ago

Thank you for your review, Alvin. We're glad everything worked out!

Posted 4 years ago

Cliff & Pebble is rated 4.9 based on 252 reviews