Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,908 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 14th November 2024

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website provides excellent information on just what is required for clock making and the buying experience is simple and efficient”

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Posted 1 year ago

“I have ordered twice from the Clock Shop and both experiences were excellent. Would recommend this company to anyone..”

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Posted 1 year ago

“Very good quality products at a reasonable price & fast service”

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Posted 1 year ago

“Quick and easy ordering with prompt delivery. Quality of parts ordered excellent. Will use again”

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Posted 1 year ago

“The web site is easy to navigate, products well displayed with plenty of information.”

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Posted 1 year ago

“Came in to collect order placed. Clock was waiting for us as advised.”

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Posted 1 year ago

“Website is easy to navigate, Clock Shop keep you updated all the way. Highly recommended.”

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Posted 1 year ago

“Efficient, friendly service”

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Posted 1 year ago

“easy to order, prompt delivery”

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Posted 1 year ago

“Can't fault the shopping experience . From purchase to delivery everything went smoothly , communication was good and delivery was prompt.”

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Posted 1 year ago

“Found exactly what I was looking for ( & that’s is a challenge as there is soooo many to choose from). Easy ordering process & quick delivery. Thankyou ‘Clock Shop’. Jenny”

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Posted 1 year ago

“Using the website to choose the right product was quick and convenient. The checkout process was efficient and secure, and the clock was delivered right on time.”

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Posted 1 year ago

“I called several times, with the promise of a callback that never happened. I emailed with limited success and finally I contacted you guys through eBay. I eventually got and order underway and delivered. Everyone was polite and when I actually spoke to someone, helpful.”

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Posted 1 year ago

Dear Ben, Thank you for taking time to provide feedback. I understand our staff were polite and helpful however our service did not meet your expectations and I apologise for that. I am unaware of the callback that didn't take place however your follow up email to the phone call, with the required photos to provide parts for the cuckoo clock you purchased from a thrift shop, was acknowleged and a reply was issued on the same day. I was unsure of the compatability of the new parts with the clock you had acquired and took time to investigate this. With your other parts you received a pair of hands for your clock free of charge, all for a total of $12.95 including postage. Your parts were received in WA (sent from QLD) in 11 business days from your initial enquiry. While this might have been longer than what you were expecting, my staff and I work tirelessly to deliver the best service we can in a timely manner. Leading up to Christmas is a busy period and I am pleased that we were able to respond, investigate and deliver your order in such a short time. There is always room for improvement and we will continue to accept feedback and make the necessary changes to provide the best customer experience possible. Thank you for your support. Kind Regards, Daniel - Clock Shop Owner

Posted 1 year ago

“After getting past the automated messages on Facebook and connecting with a real person via direct message the experience was good and I could find the clock movement I required.”

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Posted 1 year ago

“Excellent fast service. product supplied was exactly as specified Thank you”

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Posted 1 year ago

“Great customer service from a friendly and engaging team. Very happy with my watch and service.”

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Posted 1 year ago

“Helpful staff Easy ordering and quick delivery”

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Posted 1 year ago

“Keeps accurate time which is the first and foremost consideration. Easy to read and looks great.”

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Posted 1 year ago

“I'm very thankful and appreciate very much for Clock Shop correcting my order. Easy to communicate via emails. I'm very happy with the products I ordered. My clock is in working mode now. I highly recommend Clock Shop to everyone.”

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Posted 1 year ago

“Order and confirmation was good. Delivery was slower than anticipated.”

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Posted 1 year ago

Clock Shop is rated 4.9 based on 3,908 reviews