Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,908 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 14th November 2024

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“The music box I ordered for my granddaughter was out of stock but you kept me posted as it was coming from overseas, very happy with the service and will now be ordering another one as well, cheers.”

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Posted 2 years ago

“The Clock Shop offers an excellent product range in stock and it was easy to find exactly the type of clock I needed to go on my workshop wall. Online ordering was quite straightforward and delivery to my regional NSW address was very prompt.”

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Posted 2 years ago

“Extremely helpful and efficient”

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Posted 2 years ago

“Delayed by a week, otherwise happy”

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Posted 2 years ago

“Love the product, love the service, Thankyou for offering such a seamless experience for a very unique product.”

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Posted 2 years ago

“The clock arrived promptly but it was damaged on delivery, packing was intact but the clock arms did not aline, ? due to being dropped or rough handling”

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Posted 2 years ago

Dear Jennifer, Thank you for taking the time to provide contact me and also provide this feedback publicly. I am really sorry the hands were out of alignment on your clock. I appreciate that you have taken the time to go through the troubleshooting and prepared to try and resolve this from the vidoe instructions provided. While it is a simple fix I completely understand the frustration and disappointment. Please be assured that a happy Clock Shop customer is our number one priority and we will continue to help you resolve this as quickly as possible. Kind Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“Your customer service is first rate”

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Posted 2 years ago

“Purchased an Aactim alarm clock - with bell as I wanted a tried and tested technology. Staff very helpful in identifying candidates. I was assured clock would be tested prior to posting. Clock arrived, it started to lose time straight away. Used it nonetheless - set alarm for 6am - it rang 20 mins late as it kept losing time. I switched alarm off instead of using snooze: clock stopped working completely. Rang back - told it may be my Eveready long life batteries. So I asked for your Panasonic batteries to be mailed to me . They arrived but clock still dead. Disappointed even further as I now have to incur cost in returning dead clock to you. I already paid delivery on initial purchase. Next clock - I'm buying it from a walk in jewellery store. Not happy Jan.”

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Posted 2 years ago

Dear Kalathevi, Thank you for taking the time to provide this valuable feedback. I am really sorry you're still experiencing difficulty with your clock. You have been advised correctly that all clocks are tested prior to dispatch. Unfortunately, this doesn't ensure that we can also prevent damage or faults occuring from rough handling in transit or a product failure after it leaves our warehouse. This isn't an excuse but an honest evaluation of this situation. I appreciate that you have taken the time to go through the troubleshooting our staff have suggested and although this hasn't resolved the issue, we will definately get this sorted for you. We also have a happiness guarantee in the event that you would like a refund. Please be assured that a happy Clock Shop customer is our number one priority and we will help resolve this for you as quickly as possible. Kind Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“Easy to deal with, helpful, items posted quickly.”

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Posted 2 years ago

“ordered clock oil arrived on time and is now being used on my clocks, very happy with their service.”

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Posted 2 years ago

“Beautiful little clock, looks great and alarm works well. Thank you :)”

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Posted 2 years ago

“Very helpful over the phone with good advice.”

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Posted 2 years ago

“Good communication, a good product exactly as described and promptly delivered once available. Thanks.”

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Posted 2 years ago

“The service from Clock Shop was quick and efficient, with the clock received in working order. However, the clock is very noisy and I am very close to throwing it in the back of a cupboard and buying another one.”

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Posted 2 years ago

“Very fast delivery and easy to order”

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Posted 2 years ago

“From the touch of Bavaria through to the help and guidance from your staff it was a true privilege to choose our new pendulum wall clock. Your attention to detail and care taken to ship to our home interstate were highly appreciated. We now enjoy the regular chime and time signal. Thank You Andrew and Julie Venning”

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Posted 2 years ago

“I visit every year for a trip back in time. Great customer service and a pleasure to bring my friends there to make it there lifelong habit to buy meaningful gifts.”

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Posted 2 years ago

“Great product, speedy delivery.”

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Posted 2 years ago

Clock Shop is rated 4.9 based on 3,908 reviews