Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,909 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 14th November 2024

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best service and fairly reasonable prices, I love the fact on how passionate the family are about the clocks and other really cool nick nacks they have. Definitely an extremely great experience for my second purchase. I would love to visit the shop one day just to get a feel of being in the presence of such a beautiful shop. Many thanks again. Andrew”

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Posted 2 years ago

“Excellent, very prompt service.”

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Posted 2 years ago

“Excellent customer service and knowledge about the products, that’s why we ended up buying one and We are very happy with our Cuckoo clock JTA Sydney”

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Posted 2 years ago

“Great service, happy with the clock, beautyful”

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Posted 2 years ago

“The delivery was prompt and when I had a problem installing, the email advice was helpful and solved the problem”

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Posted 2 years ago

“Brilliant, my clock came so quickly, packed so well, l am thrilled with it. Would definitely recommend them to anyone”

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Posted 2 years ago

“Love my new watch I changed the band as the leather one was a bit to short for my big wrist. I was showing a friend the other day and she looked it too. She might put a order it too”

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Posted 2 years ago

“Excellent website, easy to navigate and informative. Despatch and delivery very timely in current COVID circumatsances”

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Posted 2 years ago

“Great range and the staff are very friendly and helpful. Every time we visit the coast the clock shop is an essential stop.”

Clock Shop 5 star review on 19th January 2022

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Posted 2 years ago

“Phone service amazing, twice having called after making incorrect purchases, completely my fault, Holly was very patient helpful and friendly, also young man in parts department whose name I didn’t catch was also first class.”

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Posted 2 years ago

“Great range of spare parts, easy to order, parts arrived within no time. And the clock now looks great with new chain and hangers. We also purchased a cuckoo clock many years ago, at the Clockshop and it holds pride of place in our Lounge room.”

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Posted 2 years ago

“The Clock Shop is a delight to deal with, such great service! The short video explaining how to choose the right cuckoo clock was excellent. Thank you.”

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Posted 2 years ago

“Unfortunately the Clock we received seemed like a cheap Chinese import instead of a Clock made in Germany! It had four chains hanging from a cheap plastic backing plate that do nothing! Two chains have brass coated cylinders to hang from and two chains just hang! There is very cheap plastic workings at the back of the clock and delivered with one cheap battery! For $470 I would have paid $50 for this so called German made imitation. Good luck. Won’t buy anything from you ever.”

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Posted 2 years ago

Hi David, thank you for your feedback. We really appreciate you taking the time to share your experience. I am really sorry that you're not happy with the clock and I have to say that I am a little surprised by your disappointment after receiving your email two weeks ago asking for a quote to source additional weight shells and no mention of your dissatisfaction. The clock is 100% made in Germany and features a combination of brass with an enamel dial, brass weight shells (yes these are shells only as you purchased a battery clock, not a mechanical clock), dummy chains for the weight shells and the plastic housing for the quartz (battery movement). There are mechanical versions of this clock that strike a brass bell on the hour and half hour. Other than the mechanical movement inside, the chains and the weights, this clock is made with the same brass bezel and enamel dial. We have a happiness guarantee that enables customers to return any item they are unhappy with provided they notify us within 7 days of when they received the item. If you would like to contact us directly to discuss this further please reach out to our support team - support@clockshop.com.au. Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“I repaired the Cuckoo clock for a friend and found this chain was rusted and coming apart. As several chains were available for this type of clock I found the advice from the Clock shop on how to order the correct chain was vital. using this advice, when the chain was fitted it was perfect. I will continue using the clock shop and in fact, will be ordering a Cuckoo clock quartz mechanism very shortly for another friend”

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Posted 2 years ago

“great experience!!”

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Posted 2 years ago

“Purchasing from the clock shop is a rare experience. The range of products and spare parts is amazing . The web site is easy to navigate and especially easy to place an order . Holly was able to answer all my question over the phone which made my purchase of a new clock movement for my Waterford Chrystal clock the perfect fit . Delivery was so prompt , delivered to the Blue Mountains with in 3 days . As a clock collector it’s great to have this wealth of knowledge and service just a phone call away . Thank you Daniel and Holly for keeping this business alive . Regards John Holley”

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Posted 2 years ago

“hi i like your service your delivery is very good however. i do have a small problem with the clock part you do not send the correct hands the end of the shaft has two square sides but the hands do not otherwise great regards John”

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Posted 2 years ago

Hi John, thank you for taking time to provide your important feedback. The hands that you ordered, on both occasions, are press fit hands. This means they are push on hands with a round hole. If you are looking for hands to suit a eurofit shaft movement, you can select hands from this category - https://www.clockshop.com.au/parts/takane-hands/. We also have an informative video to walk you through all the different options here - https://youtu.be/shnP4YHAfm4 If you require any additional information please don't hesitate to contact our support team on support@clockshop.com.au. Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“Excellent support, international sale so was very positive experience.”

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Posted 2 years ago

“Beautiful painted and made quickly delivery love these dolls over the moon when I had seen the Michael Jackson’s bad”

Clock Shop 5 star review on 10th January 2022

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Posted 2 years ago

“Staff are always very helpful”

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Posted 2 years ago

Clock Shop is rated 4.9 based on 3,909 reviews