Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,907 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

Write Your review

Tell us how Clock Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clock Shop 5 star review on 14th November 2024

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clock was extremely well packaged and arrived in perfect condition and looks lovely. Thank you!”

Helpful Report

Posted 1 year ago

“I did get the products that I ordered but was unsuccessful in my search for the hands that I needed. Nobody was willing to search for the same, just telling me that I need to check the list of hands online. I was unable to find the hands that I needed.”

Helpful Report

Posted 1 year ago

Hi Peter, We are a small business with limited resources available to source a large range of different styles of hands. We aim to stock popular styles and will assist the best we can with all products that we currently stock. Any clock parts not found in our catalogue will not be able to be sourced by our team at this current time. We're more than happy for customers to request specific products and we'll consider if we can source these in future orders. Kind Regards, Clock Shop Team

Posted 1 year ago

“Excellent and quick service”

Helpful Report

Posted 1 year ago

“Excellent service. Lovely product”

Helpful Report

Posted 1 year ago

“It is a please to deal with this company - fast and efficient service.”

Helpful Report

Posted 1 year ago

“Thank you for prompt delivery of replacement part and your comprehensive instructions for choosing and installing the correct mechanism. Our clock now works perfectly!”

Helpful Report

Posted 1 year ago

“Product was as described, works perfectly, pleasure doing business with. happy to recommend.”

Helpful Report

Posted 1 year ago

“very impressed good service good result”

Helpful Report

Posted 1 year ago

“The purchase and delivery of the item were completed most efficiently. Delivery was, prompt and without any problems.”

Helpful Report

Posted 1 year ago

“The description of the products and the guidance information enabled the correct item to be purchased. Great service and great follow up.”

Helpful Report

Posted 1 year ago

“The service was great 👍 Thanks”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“My shopping experience online was great. A very easy website to work through. If your star rating went up to 10 I would give it a 10.👌 Also my clock arrived well packed and much earlier than expected. I would not hesitate to recommend Clock Shop to anyone. I am really enjoying my new clock.”

Helpful Report

Posted 1 year ago

“It was EASY to Buy the CLOCK.... THANKS! BUT... it has STILL NOT BEEN DELIVERED... which is POOR in my VIEW.... as it was bought on the 2nd...and it is NOW the 17th. WHY has the Delivery Taken SOOOO LONG?? GRUMBLE!!”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for leaving a review! I'm sorry to hear that it took so long for your clock to arrive. I can see in our records that it was purchased on the 2nd and also shipped on the 2nd from our warehouse. Unfortunately, once we ship the product, it is out of our control. The tracking history shows some delays once the package arrived in Victoria, and we're unsure if there were any events that could have caused these delays. Thank you kindly for the 5 star review of our company, and not reducing the review due to Australia Post's delays. Kind Regards, Francis - Ecommerce Manager

Posted 1 year ago

“The ordering was easy. However, the key does not fit the clock.”

Helpful Report

Posted 1 year ago

Hi Vanessa, Thank you for providing your review. I am sorry to hear that the key you ordered doesn't fit your clock. The key sizes vary in 0.25mm increments so it is important to take accurate measurements to get the correct fit. I can see a note on your file that you phoned a week ago and were going to check your measurements. Have you resolved this with our support team? We are very happy to assist you with an exchange to make sure you get you the correct key. If you need more assistance please phone 07 5442 9409 or email support@clockshop.com.au. Kind Regards, Clock Shop Team

Posted 1 year ago

“Very responsive customer service from Daniel. Quick processing and shipping.”

Helpful Report

Posted 1 year ago

“Great service. Part was just what I needed.”

Helpful Report

Posted 1 year ago

“Very quick transaction with great feedback”

Helpful Report

Posted 1 year ago

“Speedy delivery and good prices”

Helpful Report

Posted 1 year ago

“Easy to work with website and have purchase delivered”

Helpful Report

Posted 1 year ago

Clock Shop is rated 4.9 based on 3,907 reviews