Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,909 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 14th November 2024

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great clock key thanks!”

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Posted 2 years ago

“Great communication via emails & efficient promptness !! * Five starts *”

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Posted 2 years ago

“Always found staff to be helpful and caring. Nothing seems to be to much trouble for them.”

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Posted 2 years ago

“5/5! My mum is obsessed with the clock. Having the videos displaying the product helped determine that it was an authentic cuckoo clock. What you see is what you get :)”

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Posted 2 years ago

“Lightning fast response to orders.”

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Posted 2 years ago

“Superb experience with you. I love my new clock and was so impressed with your quick delivery and how safely the clock was packed. Thank you.”

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Posted 2 years ago

“Excellent relationship with client. Excellent communication with client. Willing to go out of their way to assist client and achieve positive outcome to make client front and centre.”

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Posted 2 years ago

“I ordered 2 clocks. Both were excellent but one was in the wrong color. I contacted the clock shop and they were so helpful and efficient. I had the correct clock sent to me within a few days with all the return packaging for me to mail back. They were excellent to deal with and I would highly recommend them.”

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Posted 2 years ago

“Excellent service. Excellent product. Cuckoo.”

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Posted 2 years ago

“Excellent products & communications...Very happy with my Hermle wall clock & the staff @ ClockShop”

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Posted 2 years ago

“prompt service thanks”

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Posted 2 years ago

“We had purchased a hand made clock from Jersey Pottery in the Channel Islands 30 years ago, the mechanism finally died and the Clock Shop Montville was the only place locally where we could get a replacement mechanism that actually fitted and worked perfectly.”

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Posted 2 years ago

“Answered all the questions I had, very helpful and not over-priced”

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Posted 2 years ago

“what an array of clocks it does bring back memories from yester year. its a bummer inflation has prompted the cost to be rather out of reach for many. i would have like to have bought 3”

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Posted 2 years ago

“Would recommend this shop every day of the week. Staff were excellent and so helpful. As we are from Brisbane, It’s a must to check in and see .”

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Posted 2 years ago

“The small item I purchased arrived on time and very well packed. If, or rather when, I need something else, I will contact the Clock Shop.”

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Posted 2 years ago

“Product turned up as ordered no probs.”

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Posted 2 years ago

“Ordered one day and dispatched next day. Easy selecting right components from site.”

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Posted 2 years ago

“I made contact with the Clock Shop to ask for advice to ensure I purchased the correct part. The advice I was given was very generic and didn't help at all. I ended up purchasing a clock part for $50 which is not suitable. Waste of money.”

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Posted 2 years ago

Hi Wendy, Thank you for taking the time to provide your feedback. We don't provide specific information over the phone for a very good reason. Unless you understand what it is you need, it is very difficult to get all the information required to provide you with the correct movement without having the clock or an existing movement in hand that we can match. As the item is not suitable, you are welcome to return it for an exchange or a refund. If you are replacing an existing movement then you can send your old movement in to assist us with providing you with the correct movement. In your case, I would assume you have long hands and require a high torque movement. So the details of the hands are also required. Are they press fit (push on) or euro fit (slotted hole / fixed with a hand nut)? Otherwise, we have extensive resources including a video and a DIY guide to walk you through each step so you can select the relevant part. Clock movements are not like car parts, where you can find the relevant replacement with a make/model/year scenario. You need to have the product in hand to provide all the relevant information so the correct movement can be selected. If you need more assistance, our guides are available here and they are far more helpful in this format with visual aids as opposed to trying to communicate every step of the process over the phone. I hope this helps you understand a little more about how to choose the correct movement. We are still here to assist you and should you wish to return the movement, undamaged and in new condition, we can exchange or refund this for you. Kind Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“Easy to order, came alot quicker than I thought and it’s beautiful my partner loved his present thanks for great service 👍”

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Posted 2 years ago

Clock Shop is rated 4.9 based on 3,909 reviews