Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,907 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

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Clock Shop 5 star review on 14th November 2024

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a new mechanism for my wall clock and used the very informative video to make sure I was purchasing the correct one. Unfortunately, after a short time of a few weeks, my clock stopped so assuming the mechanism is faulty”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you for taking time to provide your review and feedback. I am really sorry that you're experiencing this problem with your clock movement. This is unfortunate and there are a few tips and tricks to help you diagnose the issue. If you haven't already, I would suggest that you reach out to the support team at Clock Shop so they can assist you with some troubleshooting, and if necessary a replacement. You can contact them on support@clockshop.com.au. Thanks again, Clock Shop Team

Posted 1 year ago

“Excellent advice and service! Received my replacement really quickly. Friend,y, helpful service”

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Posted 1 year ago

“Excellent. Website and instructions video first class. Email responses were prompt, courteous and to the point. The replacement mechanism was easy to fit, and so far keeps excellent time. The only downside for me was the overall postage cost of $20 to post the failed mechanism and receive the new one, almost the same cost as the mechanism itself. But that I guess is a reality no way reflecting on Clock Shop. Will certainly visit next time in Montville.”

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Posted 1 year ago

“Very fast and accurate purchase and delivery.”

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Posted 1 year ago

“Politeness, efficiency in ordering, lovely people to talk to and excellent packaging and dilivery and the quality of my clock movement. Many thanks to you and your staff”

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Posted 1 year ago

“Very easy to order items and they arrived well packed”

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Posted 1 year ago

“If you want to have expert Assistance and, excellent communication and promp attention: This Company will not disappoint you! Thank you Clock Shop Cheers Roland Machatch”

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Posted 1 year ago

“Unfortunately I had a dead spider in the box it was packaged in, it’s okay though, just make sure for future customers you do a more thorough check to avoid complaints”

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Posted 1 year ago

Oh no! We're so sorry Amelia. Our committment to reducing waste and creating minimal environmental impact means that we recycle some packaging. I am really glad that you have brought this to our attention and we will definately check more thoroughly in future for any little critters that may have snuck in to hide out in secret. We really appreciate your support so thank you again for the heads up and being a great sport. Warm Regards, Clock Shop Team

Posted 1 year ago

“Super easy to oder and arrived really fast. Was super easy to install. Am so happy to have my grandparents clock up without the ticking”

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Posted 1 year ago

“Fantastic love the place , all the best . Rob”

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Posted 1 year ago

“The replacement movement was exactly the same as the original and was delivered very promptly. Very happy customer.”

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Posted 1 year ago

“Very helpful, took his time to explain everything, friendly and amazing shop. Thanks”

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Posted 1 year ago

“Good service , Thank you.”

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Posted 1 year ago

“Daniel is extremely knowledgeable, professional, helpful and kind. He guided us through the process of ordering a custom-made grandfather clock, and kept us informed every step of the way. The clock is everything we dreamed of, and is chiming as I write. We are in Massachusetts, USA. If you're considering this shop, do not hesitate. We cannot recommend them enough. :-)”

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Posted 1 year ago

“Very quick to provide advice and to ship product. If only you had Black faced 84mm clocks you would have an excellent market with people restoring vintage cars.”

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Posted 1 year ago

“Quality service. Very helpful”

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Posted 1 year ago

“Prompt service & delivery.”

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Posted 1 year ago

“Happy with what I purchased”

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Posted 1 year ago

“Great website helped me understand exactly which mechanism I need to buy. Very fast turn round of order and all worked fine. Very highly recommended particularly for the help videos and pages”

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Posted 1 year ago

“Daniel was very helpful... re the sale..”

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Posted 1 year ago

Clock Shop is rated 4.9 based on 3,907 reviews