Clock Shop Reviews

Name: Clock Shop
Address: 194 Main Street, Montville
Rating: 4.88

4.9 Rating 3,909 Reviews

98 %

of reviewers recommend Clock Shop

4.9

Based on 3,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Clock Shop:

Clock Shop takes you on an incredible journey into the world of clocks. From mechanical cuckoo clocks and chiming grandfather clocks to watches, music boxes and anniversary clocks, there are literally hundreds of clocks to see and choose from.

As well as clocks, there is a fabulous range of German made weather instruments, barometers and weather houses, German souvenirs, beer steins, European Christmas decorations including nutcrackers, smoking men and Christmas pyramids.

If you're visiting South East Queensland the Clock Shop in Montville is truly iconic and a must see.

Visit Website

Phone:

0754429409

Email:

enquiries@clockshop.com.au

Location:

194 Main Street
Montville
4560

Write Your review

Tell us how Clock Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Clock Shop 5 star review on 14th November 2024

458

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and straight forward ordering and goods were received quite quickly!”

Helpful Report

Posted 2 years ago

“Great website, easy to navigate to find products. Prompt order response and delivery.”

Helpful Report

Posted 2 years ago

“Robyn, who served us when we entered your shop late one afternoon was fantastic. Friendly, knowledgeable, accomodating of our changing of ideas as we made the final decision on which clock was right for our home. All ion all it was a great retail customer service experience. Regards Chris & Sattya”

Helpful Report

Posted 2 years ago

“I rate the Clock Shops business ethic 11 out of 10. Their efficiency had my order arrive within 5 days and it brought my heirloom Barometer back to life. Brilliant Business.”

Helpful Report

Posted 2 years ago

“Top service it all went like clock work”

Helpful Report

Posted 2 years ago

“After dealing with so many people who really dont give a toss so refreshing to deal with someone who cares AAAA++++++delivery fastest ever in 2 years”

Helpful Report

Posted 2 years ago

“We came to collect some replacement weights for our cuckoo clock that we purchased second hand. No only was this purchase easy and perfect we also got a demonstration in store (we chose local pick up to save on shipping) on how to run our clock. Fantastic service”

Helpful Report

Posted 2 years ago

“Helpful knowledgeable people who did not pressurise Wide range and good quality”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“ordered battery movement using your video as instructed by sales person on phoneI mentioned that I needed one with at least a 13mm threaded section to fit wood base 10mm thick. As per instructions ordered a 16mm movement. This came but only fits a 6mm base. at no time was the base mentioned even after I stated that I needed at least a 13mm thread. As result I have had to return the movement for a refund but after spending $40 still have no movement.”

Helpful Report

Posted 2 years ago

Dear Bob, Thank you for feedback. I am sorry that you have had trouble finding a suitable movement. Each movement clearly states the shaft lenght and the dial thickness it is suited to. You selected a Sweep Quartz Clock Movement (16mm Shaft, Suits Dial 0-6mm Thick). This is in the title of the product you ordered, and the description further outlines each shaft length and the dial thickness they are suited to. There is also an image for each one showing the dimensions of the threaded shaft for visual representation. We have filmed the informative video to explain all of these variables in detail which our staff kindly referred you to, as it is very difficult to determine what you require over the phone. I am not sure what else we could have provided for you in order to make the correct selection. I understand this is frustrating however we are not accountable for customers not reading the information provided and choosing the wrong product. As soon as your return has been received we can exchange it for the correct item. Kind Regards, Daniel - Clock Shop Owner

Posted 2 years ago

“Site easy to navigate. Appreciated the great history and description and images of the cuckoo clocks and the huge range you have. Loved the instore video describing all the different clocks and how they worked.”

Helpful Report

Posted 2 years ago

“Item request on Friday 18 February and I received package today Monday 21 February. Communicated with continuously. Excellent service. Thankyou Lorraine Killlalea”

Helpful Report

Posted 2 years ago

“Lovely experience. Easy to navigate.”

Helpful Report

Posted 2 years ago

“The entire experience of shopping online with the Clock Shop has been super friendly, efficient and prompt. Post seeing a clock I liked online, contacted the shop. Robyn was kind enough to message me pictures of the clock and patiently assist me with all queries. Keep up the great work!”

Helpful Report

Posted 2 years ago

“verry good service item arrived on time, well packed.”

Helpful Report

Posted 2 years ago

“Both of the items that I ordered are working perfectly on the pottery clock that I have had for over 10 years. Easily assembled for a 70 year old.”

Helpful Report

Posted 2 years ago

“My purchase was for a replacement quartz clock movement and hands. Finding the right movement took some time as exoected. Ordering replacment hands from the suggested list, other people also ordered these thingd, resulted in the wrong hands being purchased. Which was picked up by staff and corrected ove the phone. I still am not sure how to match hands with movements for my next order. Still happy to be able to use the existing clockface and mounting.”

Helpful Report

Posted 2 years ago

“Great friendly service. Loved your shop.”

Helpful Report

Posted 2 years ago

“Great range and prices Order process was simple Quick delivery”

Helpful Report

Posted 2 years ago

“Great customer service lovely lady. Love my clock. Will be back next time I am up there.”

Helpful Report

Posted 2 years ago

Clock Shop is rated 4.9 based on 3,909 reviews