ClockTower Cars UK Reviews

Name: ClockTower Cars UK
Rating: 3.99

4.0 Rating 402 Reviews

75 %

of reviewers recommend ClockTower Cars UK

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Metrics

4.0

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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ClockTower Cars UK 1 star review on 1st January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asking talking to management today with covid loosing out on Xmas party's and not many flights in or for 12 months this company needs support after Xmas so can any one whose had a late car please give this place another try thank you”

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Posted 2 years ago

“Still have not refund my deposit”

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Posted 2 years ago

“This company are con merchants treat their staff bad won't pay them on time and won't pay deposit back how did we let these people into Epsom”

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Posted 2 years ago

“Do not use - booked 2 taxis to take us to a wedding in back and told the booking was confirmed, with confirmations sent by text. An hour before pickup time informed that no taxis were available so they could not fulfil my booking. How do you run an efficient taxi service like this. DO NOT USE.”

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Posted 2 years ago

“Absolute disaster. Left out in the freezing cold for 30 minutes been fobbed of that taxi was on way. Would rather walk than ever use again. Not the first time this has happened but definitely the last. Crowd of shits.”

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Posted 3 years ago

“We pre-booked a taxi well in advance for time critical theatre show - so needed a car from Epsom to Dorking. Taxi didn’t arrive on time so I called to enquire. Was told car was en route. Waited outside in the cold for a further 10 minutes. I called Clocktower again - to be told the same - car was on the way. Yet again, no car arrived. This repeated for the next 25 mins - with zero apology from Clocktower Cars. Car did not arrive and as a result we missed the show. Extremely poor service, rude attitude from staff - will definitely not use them again. Will strongly advise others to steer clear!”

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Posted 3 years ago

“Asked for a price to New Malden as to get the cash from cashpoint. Phone was put down. Arrogant gits won't be using them ever !”

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Posted 3 years ago

“Poor service”

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Posted 3 years ago

“Great reliable service, booked a cab for the first time on Saturday, very professional and polite staff. The driver was on time. very happy with the service.”

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Posted 3 years ago

“Good customer service, friendly staff, highly recommend!”

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Posted 3 years ago

“Driver over charged customer and if you cancel job they never refund yr money . Always late unreliable”

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Posted 3 years ago

“I booked a ride through their app and the driver didn't turn up. I booked it a day ahead as well and when I called them up, they kept saying another 15 minutes. As a result, my son was picked up late from school and I had to pay charges. Also they took my money when the ride had not taken place. I don't think I had a refund yet. They were not even apologetic.”

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Posted 3 years ago

“Repeatedly Lied about a car being dispatched”

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Posted 3 years ago

“Thank you again for a really good journey from LHR to home. Very professional and friendly driver from airport to home. Always on time. Wouldn’t use anyone else.”

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Posted 3 years ago

“Very disappointed at Clocktower cars. My elderly Mother booked a taxi to take her to catch a coach for her holiday. She even checked that the booking was okay 2 days before she was due to go. On the morning no-one turned up. When she rang them they said that they didn't have anything booked for her :( Dreadful service - I would actually give no stars if it were possible!”

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Posted 3 years ago

“Ordered a car online. Was told it would collect us at 23:55. When I called at 00:15, I was told I would “have to wait” and that it would be another thirty minutes. He checked my booking reference and confirmed my booking but said I would have to wait then hung up. I tried to call back but nobody answered. So I called from my husbands phone and the call was answered. I again gave them my booking reference and the man apologised and said he would inform his manager that the wait times needed to be updated on the website but that I would have to wait forty five minutes. We cancelled the cab and ordered from another company. We won’t even bother trying to use Clockhouse again.”

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Posted 3 years ago

“Disgraceful attitude towards members of the public who order a taxi. Many apologies but unfortunately embedded poor systems of organisation.”

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Posted 3 years ago

“I booked a car on the app and still hadn’t been assigned a car I called them after 30 minutes to be told a driver would be with me in 5 minutes 15 minutes passed so I called again to be told my driver broke down (which I don’t believe to be the truth) and a cab wouldn’t be available to me for 40 minutes ! Disgusting customer service never using them again”

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Posted 3 years ago

“They turned up 30 mins late, we had to leave without using the taxi, it was a nightmare as we were then very late for our appointment. Despite lots of communication confirmed the correct time. We called and just got excuses. Would not use again.”

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Posted 3 years ago

“Used Clocktower to get to Gatwick north terminal and back. Pick up was on time both ways. Professional service. They text to let you know they are on their way. Paid on my phone - quick and easy. Will definitely be using them again.”

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Posted 3 years ago

ClockTower Cars UK is rated 4.0 based on 402 reviews