Cloudious9 Reviews

Name: Cloudious9
Rating: 4.40

4.4 Rating 1,219 Reviews

85 %

of reviewers recommend Cloudious9

4.4

Based on 1,219 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Email:

richard@cloudious9.com

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Cloudious9 5 star review on 29th October 2024

Jon Crissman

Cloudious9 5 star review on 20th February 2024

Michael Pittman Michael Pittman

Cloudious9 5 star review on 26th August 2023

Anonymous

Anonymous // 01/01/2019

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“Works great, very smooth.”

Helpful Report

Posted 5 years ago

“Great service - fast shipping and arrived on time. I am 67 and have been smoking for 50 years and this is the BEST device I have ever used. The only thing I would add to the user manual is the temps for the 5 levels - yes they are online but it would be nice to have that info start out of the box. Thank you for developing this vaporizer, I have tried several and none of them came anywhere near the ease of use and the delivery of vapor. I have tossed all other pipes and vapes.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Customer service is great. Need a better shipper take to long to receive. Great device”

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Posted 5 years ago

“Oh Baby, where have you been all my life! The Cloudios 9 is the BEST, I never send reviews, but out of the box this has made me get rid of all my other bongs, water pipes, pipes. one hitters, etc. I am referring all of my friends and relatives. This is the best.”

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Posted 5 years ago

“Nice and smooth hit but glass tube is very fragile.”

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Posted 5 years ago

“I really love this product. From all the vaporizer I have used in the past this is the best. Smooth inhale , the water cools down the smoke and packs a punch. The product deserves a 5 star but sadly after receiving my unit the glass tube had a little sharp chip and after the first wash when trying to reinstall the tube the glass made the rubber fitting in the bottom tip apart basically making it unusable. Contacted customer support and they send a new glass tube and rubber fittings. You may wonder why a 1 star review if everything sounds perfectly. Well the rubber fittings are totally different. They send some instructions how to install every rubber fitting. But the one that goes under the glass tube the instructions aren't clear enough and the image is a drawing a really bad one. The more you look at it the more confusing it gets. The instructions says to lay it on the bottom and with the glass twist and push down until the rubber falls in place. No matter how much you twist and pull the rubber will simply get stuck and rip apart or the glass tube will simply spin and not even make contact with the rubber. If you manually push the rubber fitting in the bottom with he pick tool the glass tube won't fit. No matter how I try to install the new rubber fittings it simply breaks, doesn't make a seal or won't let the glass tube fit. Basically I have a barely used unit like less than a week of use and its unusable. The few times I used it I love it but simply bad instructions and changing the fittings to one that is totally different design. No matter how I try to contact customer support they say the exact same thing yes the rubber goes on the bottom just follow the instructions, yeah much help. They have a video tutorial for EVERYTHING except how to change the rubber fitting simply a poor drawing saying how it goes with instructions that simply breaks the rubber and the design being different it won't fit like the original fitting. The product is 5 star. Warranty is 5 star you have a issue they make everything possible to help you. As I said they send a extra glass cause the one I had was broken, the fittings broke they said new ones but sadly instructions aren't straightforward I have been in the past month trying to fix this issue and customer support simply dosen't understand they use the same copy paste answer which is annoying. Tried sending images saying its supposed to look like this? And they say just follow the instructions. Tried to search in the web if there's a tutorial or something but there's nothing just the normal maintenance and how to disassemble the unit ,etc. I simply gave up with the poor customer support is a big let down. The fittings the original one goes in a small circular hole in the bottom around the bottom of the glass making a seal against the glass. The new fittings goes on the bottom but sits on top of the air intake inside the tube basically making inhaling more difficult, as soon as you inhale the rubber fitting lift with the suction and breaks the seal making water drip on the side and possibly couldn't damaging the unit in the future. The last email was a week ago and so far no reply. They gave up and the process i did too. If they could fix that fitting in the bottom or bring the old design back this will be a 5 star review but since my unit is unusable for more than a month this is a 1 star review. If you wanna try something different that will be hard not to use go ahead and buy it. But remember that after the original fitting to make a seal with the glass break your unit won't be the same.”

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Posted 5 years ago

“Shipping was fast quality of the product. I was missing the ac charger that I thought was part of the charge kit.”

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Posted 5 years ago

“Ordered and arrived quickly. I can’t wait to try it and yet I’m waiting to get with my vape buddy so we can both initially experience it at the same time. Peace! ✌🏽”

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Posted 5 years ago

“Produces extremely smooth hits, even on highest setting. Love the built-in stirrer.”

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Posted 5 years ago

“Very nice product smooth hitting and stylish design”

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Posted 5 years ago

“After ordering my unit, I was describing it to a friend and he wanted one also. I then contacted your support team and they quickly canceled my order and later I reorded two units (and got free shipping). Good on you. My unit is supposed to arrive today!!”

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Posted 5 years ago

“Excellent service! My product arrived sooner than I expected.”

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Posted 5 years ago

“Very good product”

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Posted 5 years ago

“I have been smoking for over 50 years and this product is the best I have ever encountered”

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Posted 5 years ago

“very easy to use web site to the greatest vape ever, but still what about the warranty on my old one for the 4th time or don't you honor your warranty ?”

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Posted 5 years ago

“Packaging is excellent. The hydrology 9 is very aesthetically pleasing and seems to be well built out of the package. It is on the heavy side. I was very impressed opening up everything and pulling out each of its contents, everything that I could think of is included which is nice. After unboxing everything I did find after pulling off the thick glass mouthpiece on the top of the device that the bottom of the glass mouthpiece was slightly chipped and small pieces of glass had collected inside of the chamber. Also, the most important thing is the performance of the hydrology 9 itself and that is where it is lacking. I found that the airflow is rather restricting. I was also very disappointed in the quality of vapor as well, I do not see much of a difference in the quality of vapor pulled from the hydrology 9 vs my other dry herb vaporizers. I was very excited about the water filtration but it just doesn't seem to do anything in my opinion. And lastly, it may just be my particular device but, the glass chamber that holds the water leeks a little bit around the bottom seal. The manual that came with the hydrology 9 stated that is simply needed to be tightened a little more to prevent the leakage, but that did not fix mine. Overall, I'm pretty disappointed with the functionality and performance of the hydrology 9 considering how much I paid for it. I honestly just wish I could return it for a full refund because in my opinion it's just not worth the money.”

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Posted 5 years ago

“Very user friendly. Only thing I have to say is that the “sealing ring” snapped within the first day of using. Pretty sure it was user issue lol. But all in all really loving this thing”

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Posted 6 years ago

“Pricey. Too much work for too little smoke. I went back to my 45 year old ceramic bong. Didn’t spill stinky bong water one time. Hits were anemic. Not the experience I saw on YouTube. I’ll be giving it away.”

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Posted 6 years ago

“I enjoy using the Cloudious 9 everyday. I tend not to use it with water because it can get a bit messy when you do.”

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Posted 6 years ago

Cloudious9 is rated 4.4 based on 1,219 reviews