Clubhouse Golf Reviews

Name: Clubhouse Golf
Rating: 2.08

2.1 Rating 62 Reviews

26 %

of reviewers recommend Clubhouse Golf

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2.1

Based on 62 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Clubhouse Golf 1 star review on 5th April 2023

Anonymous

Clubhouse Golf 1 star review on 15th August 2020

Michael Pijnenborgh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AWFUL CUSTOMER SVC, Xmas present went missing, asked them to send new one out today, told they must wait 5 days for investigation which is Boxing Day, they should be ashamed of themselves.....DO NOT BUY FROM THEM”

Helpful Report

Posted 3 years ago

“Sent me the wrong club, left handed instead of right handed. Aftersales is a farce. Will never order again!”

Helpful Report

Posted 3 years ago

“Returned faulty goods 16 days ago, apparently they refunded me on 21/09. It is now 28/09 and no refund received, which is because it take this long to show up on my account - yeah right, loving that explanation - not. Lies after lies, no customer service. Steer well clear is my advice.”

Helpful Report

Posted 3 years ago

“Echo the other reviews. Sent me wrong club and then failed to respond to customer service requests (at least 4 attempts ) through online portal, phone line endless so hung up. I have now just sent back for refund and purchased the correct club through another supplier. For this reason won’t use again, 1 star.”

Helpful Report

Posted 3 years ago

“This company sent me the wrong golf club that I paid the expensive next day delivery for as I needed it. It took an hour on the phone to sort it out and they agreed to send a replacement club. I asked for the express delivery so I would have the club in time for my game which they said they would do. However, I have just received an email telling me that the club won’t be delivered until 1740hrs which is too late for me to use it. I will never use this company again. The order was shown as packed by “Les” who is clearly not very good at his job.”

Helpful Report

Posted 3 years ago

“Firstly i have used these guys many times without issue. But anyone can sell ! when I receive a order with one club missing from their security tape sealed box. I made contact immediately via the contact us section of web page. This includes leaving your email. Phone number and order number. I have been in contact twice since through the website. No reply. Back yo PayPal for a refund. But I 2ae very happy with the 5 wood received and the speed of delivery”

Helpful Report

Posted 3 years ago

“Never order from here. Two times in a row they have messed up and the support service is dreadful. First time they sent a left handed club when i ordered right handed. Second time they sent a fairway wood instead of the driver. Both times i paid for next day delivery and it was late. Both times I raised customer service issues and it took days to get a response. Still not had a response for the second. I cannot advise people enough not to buy from here.”

Helpful Report

Posted 3 years ago

“Poor customer service , always number 2 in phone que , asked twice for refund , sent 6 emails and no acknowledgement. Seeking legal advice as CHG in legal breach of consumer rights act”

Helpful Report

Posted 3 years ago

“Ruined my boyfriends 30th birthday!!! Ordered two golf clubs and one was sent left handed! We were going away the next day so didn’t have time to swap them over. Clearly their staff know nothing about golf, one left handed and one right handed golf club? Seriously. We have spent a least a thousand pounds there in the last 6 months but we won’t be ordering from here again.”

Helpful Report

Posted 3 years ago

“Ordered a Ping 425 Hybrid club & trying to get in contact with customer service is a nightmare. On hold for 33 minutes then 28 minutes then 31 minutes finally got through to be disconnected twice. They do not answer emails I have wrote three emails with only an automatic reply saying we will be in touch! Well still waiting. This is the first time I have bought an item from Clubhouse and it will certainly be the last. It’s American Golf for me from now on don’t know why I even give this place a go, poor customer service all round, never again”

Helpful Report

Posted 3 years ago

“Ordered a PING driver, website said 5-7 days delivery. After making several phonecalls and sending emails over a 3 month period, the delivery forecast kept being pushed forward and ending up with 4 months delivery time! Poor customer service as I as a customer had to chase them down every time for a new forecast. Aborted my order and got the same driver from another site within One (1) day! Will never order again from them. They uses us customers as a banker.”

Helpful Report

Posted 3 years ago

“I purchased golf shoes priced £99.99 not fit for purpose. Rang customer service very unhelpful response. emailed a complaint and awaiting a reply.”

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Posted 3 years ago

“this site is fake never buy here”

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Posted 3 years ago

“Just bought some under armour golf shoes size 12 wide fit perfectly thank you so much clubhouse golf am well chuffed thanks again would not hesitate to get some other bits from you”

Helpful Report

Posted 3 years ago

“Electric trolley arrived in sealed package- no charger supplied!!”

Helpful Report

Posted 3 years ago

“I ordered and returned goods from Clubhouse Golf. The service offered was spot on from start to finish. I would have liked to recieve a confirmation email at point of ordering but they still get 5 stars from me.”

Helpful Report

Posted 4 years ago

“Ordered golf bag. It is now overdue with estimated arrival time with no tracking available yet (has not been dispatched after a weeks). When I call customer service they simply say nothing we can do due to being busy. Not good enough. Stay away.”

Helpful Report

Posted 4 years ago

“48 degrees wedge ordered from Titleist. Recieved a 46 degrees. No or late reaction on my email. Hiding themselves behind Brexit and Covid 19. Never order there again.”

Helpful Report

Posted 4 years ago

“Messed my order up. Ordered a Top and sent me some pants. several emails sent with little to no follow up. Left a negative review elsewhere and attempted to make me out as a liar. This is now twice I have been bitten by clubhouse golf. Customer service very poor to say the least.”

Helpful Report

Posted 4 years ago

“Having been let down by another retailer at the last minute, I placed an order for a laser rangefinder with Clubhouse Golf at 4:45pm on 17 Mar 21 and item was delivered at 10:45 am the following day. Clubhouse Golf also waived the additional costs for next day delivery. This is the second time I have used Clubhouse Golf this year and have been very impressed by the service provided on both occasions. Would happily use again.”

Helpful Report

Posted 4 years ago

Clubhouse Golf is rated 2.1 based on 62 reviews