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Club L London Reviews

4.0 Rating 1,489 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,489 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Never received my order, sent emails to customer service. They sent a link to a disclaimer form that never worked and then emailed me that since I did not fill it out they would not investigate my missing order. DO NOT ORDER FROM HERE!!
Helpful Report
Posted 4 days ago
Very disappointed with the return charge Ordering from Canada cost me $49.70 for postage return My fault I did not read the return fees However I have ordered from several clothing companies and have never had to pay shipping
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Posted 1 week ago
Beautiful dresses
Club L London 5 star review on 6th January 2025 Club L London 5 star review on 6th January 2025
Helpful Report
Posted 1 week ago
The delivery time to the US was horrible. I ordered a dress and gave myself enough time to get it delivered. They mentioned that it will be delivered between 3-6 working days. That's not the processing time for the product to get to your house. It is their processing time to get the product out of their facilities. It took at least 14 working days to get the dress. Do not get fooled. I did not get the dress on time and I did not get to use it where I was supposed to use it. I don't think I will use it anyways. I need a refund. Advise to all give yourself at least one month for delivery.
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Posted 1 month ago
$18 processing fee for returns is absurd! order elsewhere.
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Posted 1 month ago
Great customer service from Chloe! The Black Friday discount code had bugged at checkout and Chloe provided me with the 20% refund, quickly and efficiently and was really polite. I would definitely shop with again!
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Posted 1 month ago
I had forgotten to use my discount code, so contacted customer service to see if this could be added. Amy dealt with my issue straight away, refunded me the difference, followed this up with me. Amazing customer service, thank you Amy x
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Posted 1 month ago
Thanks to Amy for her valuable help !! I now hope to receive my refund !!
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Posted 1 month ago
Amy from customer service was excellent in solving my issue. very quick and efficient. Thanks so much
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Posted 1 month ago
Chloe helped me via email with a return request. Her wonderful kindness and extremely quick reply enabled me to resolve my issue within minutes, I’ve never had an email exchange with a company go quickly and helpfully as this before. Chloe has ensured that I continue to shop with club London in the future with her wonderful customer service.
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Posted 1 month ago
Chloe was brilliant at helping me find the perfect birthday dress x
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Posted 1 month ago
Customer service is exceptional, super fast, kind, and easy to communicate with. Chloe specifically was super polite and willing to help answer all my questions about an order I made :)
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Posted 1 month ago
super quick, helpful service from Chloe
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Posted 1 month ago
Had a faulty order and bless the customer service agent who helped me her name was Chloe and she answered all my questions and resolved my issue quickly xx
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Posted 1 month ago
I ordered two dresses recently for my Christmas work party. Both dresses arrived promptly and were stunning - just not right for the event! I originally decided to keep one of them, but quickly realised that I should have returned it alongside the other dress. I reached out to the customer services team via Instagram and spoke with a lady called Chloe who was so helpful and sorted my return out straight away. It was really refreshing to receive such lovely service when usually brands are unfortunately often uninterested and unhelpful. Thank you so much Chloe - you’ve actually made my day!
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Posted 1 month ago
Chloe was amazing! She helped me promptly and efficiently. I am so happy with this service. I wish the sizing would expand, though
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Posted 1 month ago
Wore the green velvet Alyssa dress for my baby shower- great quality & fit. Missed the returns period on the rest of my parcel due to being in hospital- spoke with the company via Facebook messenger, very fast replies & helpful, Chloe very kindly extended the returns period which was an amazing help. Thank you so much
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Posted 1 month ago
Complaint handled by Amy in customer service. Brilliantly handled and efficient!
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Posted 1 month ago
Customer service was amazing, thank you so much to Amy for your help❤️
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Posted 1 month ago
Very satisfied with the response
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Posted 1 month ago
Club L London is rated 4.0 based on 1,489 reviews