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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
Do not purchase from here. I ordered a satin dress and it was too big it arrived highly creased as you would expect with satin material never thought anything else of this - sent it back the day after as per the returns policy unworn in the bag etc within 14 days, after hearing nothing chased it - said I could not have a refund as it did not pass the returns quality control and said they would send it back if I requested to do so. Been causing over a week sent 15 e mails no reply other than generic e mail stating return policy. Absolutely gutted wasted £85! So lesson learned stick to honest fashion sites like pretty little thing who I have had no problems with. I will tell everyone not to shop here it’s a con company!
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Posted 3 years ago
again absolutely shocking! Bought a dress a decided I needed a size up, went to their website to get the return information which stated that I can use to you Asda! Couldn’t find club London so thought well they must be under chi chi London sent it off only to find out that they are not the same or sister company. Spoke to customer service only for them to say if they don’t get it within the 14days then why won’t return my money! Well if your website wasn’t misleading I won’t have sent it off to another clothing shop! Maybe you should take it down and only have the actual website for returns. Such a rude person on the other side as well!
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Posted 3 years ago
Absolutely terrible customer service. First of, sent me two completely random dresses and another customers personal details. I sent back the two dresses, for them to get lost and Club L has not refunded me for my actual order that cost me £100 which I never even received. I have sent Club L my proof of postage and numerous emails. To get in contact with someone is beyond a joke, this has been on going since 01 November 2021, and is still not resolved. DO NOT ORDER FROM HERE - all they are interested in is your money.,
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Posted 3 years ago
Please look at the negative comments and see a pattern. They will cheat you out of your money I'd you try and refund . It's a shame that they take peoples hard earned money. I returned 2 dresses and was refunded for 1. My advice is to keep fighting them. I'll escalate it as far as I can.
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Posted 3 years ago
I ordered a dress from here which was all right but I didn’t really like it so I went to return it. No problem, happens with a lot of things it just wasn’t my style. The return process was what was super difficult and I will not be buying from them again. I return this dress within 48 hours of receiving it, however, never got a refund. It says you need to return things within 14 days of receiving and I did so now they get to keep my money and the dress? And I had to pay $20 to send it back so I paid a total of $80 instead of my initial $60 for the dress. I will not be recommending this place for anybody else and I will not be ordering from them again.
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Posted 3 years ago
Dress came out was clearly worn and returned. Obvious fake tan marks in the bustier. Scuff marks on hem, hole in the bustier and a massive stain on the buttocks area. Don’t know how this was missed and sent out out as a new product. I’m still waiting for this issue to be resolved.
Club L London 1 star review on 5th December 2021 Club L London 1 star review on 5th December 2021 Club L London 1 star review on 5th December 2021
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Posted 3 years ago
Did not dispatch my order, did not respond to emails. Deleted my questions about my order off their Instagram.
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Posted 3 years ago
absolute worst dress i've ever owed!! ! The zipper broke before wearing! DONT WASTE MONEY!!! too expensive for such a cheap product! i am so sad i wasted 200$
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Posted 3 years ago
I ordered this dress for my daughter she is almost 16 and is attending her first house party (thanks to covid!)- it was important that she found something that she felt confident and comfortable in as I feel teens have been so restricted. This dress is absolutely stunning and she looks amazing in it! Size is true to size, delivery said 8 days but it arrived 2 days later. Packaging was nice too! Very happy with the purchase and I can’t wait to see my daughter before she sets off to her party!
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Posted 3 years ago
Lovely dresses, great quality and fit amzaingly!!
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Posted 3 years ago
Stunning dress perfect fit true to size, quick delivery!
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Posted 3 years ago
The zip of the dress I just bought got a day after it arrived. So not nice at all
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Posted 3 years ago
Order came very fast, dress is lovely & fits well (it was a maternity dress) compliments my bump beautiful. Highly recommend ordering from them.
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Posted 3 years ago
Very quick delivery as well as great quality product, thick material and exactly what was shown as well as a great fit!
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Posted 3 years ago
Bought this in a panic for my 30th which was the next day and delivery was super fast arriving my midday the next day. Item quality was much better than expected for the price - it was really thick and felt more expensive than it was. Would absolutely order from here again.
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Posted 3 years ago
I love my new top, I’d like it to be a little bit longer especially in the larger sizes but the quality is absolutely gorgeous
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Posted 3 years ago
I love club l London But the only thing I think u can improve on is the packaging Think you should put your items in boxes .
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Posted 3 years ago
The dress is beautiful and exactly what I expected
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Posted 3 years ago
Amazing fabric, beautiful dress!
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Posted 3 years ago
Delivery quick and easy with tracking available. Amazing quality dresses and true to size.
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Posted 3 years ago
Club L London is rated 4.0 based on 1,491 reviews