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Club L London Reviews

4.0 Rating 1,491 Reviews
76 %
of reviewers recommend Club L London
4.0
Based on 1,491 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 19th April 2024
Disappointed
229
Anonymous
Anonymous  // 01/01/2019
It’s ashame that this company is repeatedly ripping people off, I bought three dresses and the next day I sent two back. I then got an email saying I had worn them and they won’t be refunding me and sent me the items back 😤! I have emailed and emailed to be completely blanked. What they sent me back wasn’t mine as it has blonde hair in and I have jet black hair!! Upon researching this it’s not just me but thousands of people. Do not buy a thing from this company or risk loosing your money
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Posted 2 years ago
A SCAM! You buy it, you're stuck with it. Don't even bother trying to get your money back. I ordered a blazer from them, tried it on, didn't like it and returned it. After paying the shipping to send it back to them. They said the blazer was damaged and worn... HOW?! WHERE?! Where is it damaged? Because I tried to fit the button in the hole that was too small to begin with? Worn where? When there's a huge strap attached to it so that you CAN'T wear it out? Their claims are baseless and made up. Now they're saying that I can not receive a refund. This was my first time ordering from them and it will definitely be my last.
Club L London 1 star review on 6th September 2022 Club L London 1 star review on 6th September 2022 Club L London 1 star review on 6th September 2022 Club L London 1 star review on 6th September 2022
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Posted 2 years ago
High quality clothing worth the price
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Posted 2 years ago
The worst company to buy from. They are a scam do not buy from them. I returned items I baught and I have sent them thousands of emails no response . They sent me an email that they recieved the items I paid to return but have not sent me my refunds, it’s been 3 months now. I can’t believe this. Total scam.
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Posted 2 years ago
fell apart after one use, loose threads popping out from every seam possible, a lot around the inside and outside of the decorative bust making it look tatty and unwearable really disappointing for an £85 dress, completely unsatisfactory quality
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Posted 2 years ago
Same problem as others below. Returned item in perfect condition and was told I couldn't get a refund due to smell even though I had only wore it to try it on. Absolutely appealing customer serivce !!
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Posted 2 years ago
Couldn’t fault club L dress was gorgeous lovely thick material that fitted perfectly
Club L London 5 star review on 30th August 2022
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Posted 2 years ago
Ordered a dress for a friends wedding, it came, I tried on and didn’t like the fit so I put it back in package and returned with in timescales, Then 2 weeks later I got an email from Royal Mail to say my club l package was being delivered but I hadn’t ordered anything, To my surprise it was the dress I had already returned (which I returned with all labels and ribbon attached, no marks or damage, in perfect condition) So I emailed them, they didn’t reply, I emailed again, still no reply, I messaged on social media and then got a reply to my email with a screen shot of an email from abbey saying they had emailed me (I searched all my emails and this email was not found) at first they said it had been returned to me due to the condition it was returned in so I pushed back with photos showing the dress was in a perfect condition, they then said it was returned due to it looking like it had been worn. Once again I replied to this to say it was pretty impossible to wear it as it had a black ribbon all the way around the dress and tags still attached (I would of looked pretty stupid wearing that out) I asked for contact details or a senior manager or complaints department. To this I got an email signed of from ‘club l team leader’ saying it was returned due to it smelling like it had been worn ( I checked the smell of the dress! It doesn’t smell! Furthermore kinda insulting) 3 different excuses for not refunding me my money. Club L are scamming their customers and refusing refunds to perfectly returned items! I think the refund inspector and their customer service team all need some additional training! Looking on here it appears I’m not the only one who has experienced such an appalling service one of which seems to be exactly the same issue!
Club L London 1 star review on 29th August 2022 Club L London 1 star review on 29th August 2022
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Posted 2 years ago
Customer service is terrible. I never received my order. Tried contacting them to get what I paid for but they ghosted me.
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Posted 2 years ago
Purchased items and didn't appreciate the super low quality so returned it. I was refused an original payment refund and was offered store credit...it specifies that those items are on sale and only eligible for a return of store credit only once scrolled down to the page and no way would someone notice that when adding items to the basket...The store credit was issued 3 times with 3 different amounts and non of them worked! The customer service advisors were super blunt and rather rude...TERRIBLE all around
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Posted 2 years ago
Returned a dress in perfect condition and exactly the same happened as to anonymous below. It was returned damaged and we were blamed and lost out on a £45 refund. A complete scam and we aim to take legal action. Customer services rude and immature in their reply. Avoid at all costs.
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Posted 2 years ago
I have contacted you numerous times to complain that I had returned a jumpsuit in perfection condition and been refused a refund. Not only did you refuse a refund you send the jumpsuit back to me and suggested it had been damaged. This is impossible as the jumpsuit was only tried on and sent back the same day it was received. I have the jumpsuit it is NOT damaged. I have read numerous reviews from customers complaining about the same issue. I am not a fraudster and will not be accused of being one. You need to address this issue or risk losing valuable customers.
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Posted 2 years ago
Very quick delivery, absolutely LOVE the top I ordered! Will definitely order again.
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Posted 2 years ago
My beauty white midi dress arrived quickly for standard delivery and I am ecstatic with the quality and fit it made me feel like a supermodel even though I am far from. I had so many admiring comments and compliments when I wore it for a recent concert
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Posted 2 years ago
I love all of the clothes from Club L. The best ever! I will always buy clothes from Club L❤️❤️❤️
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Posted 2 years ago
Great quality fast delivery
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Posted 2 years ago
Great dresses and jogger set, excellent quality too!
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Posted 2 years ago
I have now ordered 2 dresses from Club London and absolutely loved both! Really happy with the materials, both fit so well and made me feel so confident! Will definitely be ordering again and recommending to friends 🥰 thank you!
Club L London 5 star review on 22nd August 2022 Club L London 5 star review on 22nd August 2022 Club L London 5 star review on 22nd August 2022
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Posted 2 years ago
Unlike other peoples reviews, I had a very positive experience with Club L London. Ordered my floor length dress for a black tie event and it arrived the next day and really happy with my purchase! The dress is a gorgeous fit, lovely material and perfect for my event. Thank you so much Club L London
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Posted 2 years ago
Club L London is a scam. They owe me over $500 and will not resolve a return. DO NOT BUY from them because if you need to return something you are screwed. I followed their steps exactly from their website and unfortunately no one will help me actually get my refund. NOT to mention I have the receipt of what I paid to ship it back. Completely unacceptable.
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Posted 2 years ago
Club L London is rated 4.0 based on 1,491 reviews